Title: Error setting access key
Last modified: April 23, 2026

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# Error setting access key

 *  Resolved [jarledb](https://wordpress.org/support/users/jarledb/)
 * (@jarledb)
 * [1 month, 1 week ago](https://wordpress.org/support/topic/error-setting-access-key/)
 * Getting this error (have removed part of the path):
   Apr 23 2026 12:39:09: Error
   occurred while checking account status. cURL error 77: error setting certificate
   file:/wp-includes/Requests/src/../certificates/cacert.pem
 * What is going on here? Do you have a fix?
   PS: Adding the same key and pressing“
   Save the access key” seems to work. But it looks like it fails when it is doing
   automatic checks.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [1 month, 1 week ago](https://wordpress.org/support/topic/error-setting-access-key/#post-18888991)
 * Hello [@jarledb](https://wordpress.org/support/users/jarledb/)
 * One of these actions might help:
   1) Check if our IPs are available from your 
   web server: [https://cleantalk.org/help/cleantalk-servers-ip-addresses#anti-spam](https://cleantalk.org/help/cleantalk-servers-ip-addresses#anti-spam).
   2) Check if CURL support and allow_url_fopen (in php.ini) options are available
   and enabled on your web server. You can ask your webmaster or hosting provider
   about this.3) WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced
   settings → change the “Use WordPress HTTP API” option → Save Changes.
 * After each action, click “Synchronize with Cloud” in the plugin settings, wait
   until the rotating icon disappears and refresh the page. Is there a result?
 * Did it help?
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [1 month ago](https://wordpress.org/support/topic/error-setting-access-key/#post-18892920)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   thread as “resolved”.If you have any further questions, you can start a new thread
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

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 * [Anti Spam for Contact Forms, Comments & Online Stores - CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
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 * 2 replies
 * 2 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [1 month ago](https://wordpress.org/support/topic/error-setting-access-key/#post-18892920)
 * Status: resolved