Support » Plugin: WP Mail SMTP by WPForms » Error sending test mail.

  • Resolved josselhinmoreira

    (@josselhinmoreira)


    I am using the plugin in a multisite wordpres that is on the amazon host.
    The settings are correct and the ports are open.
    I did the test and created another multisite where I put the same settings and can send emails.
    The problem is that I cannot migrate there, since I have the domains configured.

    I attach the debug log.
    Versions:
    WordPress: 5.2.4
    WordPress MS: Yes
    PHP: 7.3.7
    WP Mail SMTP: 1.5.1

    Params:
    Mailer: smtp
    Constants: Yes
    ErrorInfo: SMTP Error: Could not connect to SMTP host.
    Host: email-smtp.us-east-1.amazonaws.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.2s 28 May 2019
    SMTP Debug:
    2019-11-18 16:46:53 Connection: opening to email-smtp.us-east-1.amazonaws.com:587, timeout=300, options=array (
    )
    2019-11-18 16:46:53 Connection: opened
    2019-11-18 16:46:53 SERVER -> CLIENT: 220 email-smtp.amazonaws.com ESMTP SimpleEmailService-d-B4C2B5NV0 P9qJQvOfpzC4s3c2MHV9
    2019-11-18 16:46:53 CLIENT -> SERVER: EHLO 23.23.0.78.xip.io
    2019-11-18 16:46:53 SERVER -> CLIENT: 250-email-smtp.amazonaws.com
    250-8BITMIME
    250-SIZE 10485760
    250-STARTTLS
    250-AUTH PLAIN LOGIN
    250 Ok
    2019-11-18 16:46:53 CLIENT -> SERVER: STARTTLS
    2019-11-18 16:46:53 SERVER -> CLIENT: 220 Ready to start TLS
    2019-11-18 16:46:53 SMTP Error: Could not connect to SMTP host.
    2019-11-18 16:46:53 CLIENT -> SERVER: QUIT
    2019-11-18 16:46:53 SERVER -> CLIENT:
    2019-11-18 16:46:53 SMTP ERROR: QUIT command failed:
    2019-11-18 16:46:53 Connection: closed
    2019-11-18 16:46:53 SMTP Error: Could not connect to SMTP host.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sanjeev Aryal

    (@sanzeeb3)

    Hi @josselhinmoreira,

    When you get a chance, could you please share more details on this?

    The problem is that I cannot migrate there, since I have the domains configured.

    The error on the debug output is broad and indicates that the plugin is unable to contact the SMTP server you have specified in the Host property. This can be due to many reasons such as DNS failure, firewall blocking or not having the openssl extension loaded. You will need to contact your hosting provider and troubleshoot to know the exact reason.

    I hope this helps!

    Plugin Support Sanjeev Aryal

    (@sanzeeb3)

    Hi @josselhinmoreira – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

    josselhinmoreira

    (@josselhinmoreira)

    Hello, check with amazon support and if the update of the add-in does not solve the problem, use another SMTP add-on “WP Mail SMTP by Mail Bank” and configure it with your SES SMTP credentials.
    I can already send the emails with the new plugin. You can say that the problem was solved.
    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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