Support » Plugin: Easy Digital Downloads » error scroll mobile – body class edd-frozen

  • Resolved Albert Calzada

    (@calzbert)


    hello

    I have the following error.

    I have a web with the theme Astra, Elementor, LearnDash and EDD.

    Only on Android mobile devices (with Chrome), the scroll does not work.
    I have detected that it is for the edd-frozen class that is added to the body of the page.
    If I delete the class, everything is going well.

    in iOS (safari or chrome) does not give any error.
    but in android (chrome) or also in chrome on the mac in ‘mobile’ mode, the scroll does NOT work because of this class.
    It’s like adding a hidden layer above and preventing scrolling.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi, don’t want to butt in to your thread but just want to say that I’m also having this issue (using custom theme and EDD). Been reported to me from users on iPhone devices accessing my site via Twitter and Chrome, and also via Chrome on Mac in mobile mode.

    Hi @calzbert

    Sorry for delay response.

    I have searched ‘edd-frozen’ class into main core plugin but it is not coming from it. So it is added by some where else.

    Can you please provide your web page URL on which you are facing an error? so I can take a look into it and try to understand the scenario.

    Plugin Author Chris Klosowski

    (@cklosows)

    Please try and reinstall the Free Downloads extension. You can get the .zip file from within your account at easydigitaldownloads.com/account

    The edd-frozen class comes from the Free Downloads extension and is used to make the modal function correctly on desktops. However we’ve seen some installations not properly update to the latest CSS and JavaScript, which fixes this issue on mobile devices.

    ok
    thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.