Title: error screen
Last modified: September 14, 2020

---

# error screen

 *  Resolved [The Savant](https://wordpress.org/support/users/mrmickwhite/)
 * (@mrmickwhite)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-screen-2/)
 * Installed plugin – kept 95% as default operation and parameters, when client 
   submits a ticket with an image on the client side they get a blank screen saying“
   There has been a critical error on your website.” and no image is present in 
   the ticketing system.
    When agent replies to a ticket he is then presented with
   a white screen with “There has been a critical error on your website. Please 
   check your site admin email inbox for instructions.”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-screen-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [The Savant](https://wordpress.org/support/users/mrmickwhite/)
 * (@mrmickwhite)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-screen-2/#post-13402647)
 * Do not mask attachment is TICKED but was also happening when unticked
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-screen-2/#post-13405741)
 * Hi [@mrmickwhite](https://wordpress.org/support/users/mrmickwhite/),
 * I registered and submitted a ticket with an attachment and it worked for me. 
   Does the issue continue? Also, The DO NOT MASK ATTACHMENT box applies for new
   ticket and not for existing tickets.
 * Regards.
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-screen-2/#post-13466196)
 * I will mark this thread as resolved, but if there is any other question regarding
   this topic, you can open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘error screen’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/error-screen-2/#post-13466196)
 * Status: resolved