Title: Error scanning the page
Last modified: December 21, 2020

---

# Error scanning the page

 *  Resolved [gabrielir](https://wordpress.org/support/users/gabrielir/)
 * (@gabrielir)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-scanning-the-page/)
 * I was making some adjustments to the plugin and scanning until I was out of the
   computer for a few minutes and came back to scan again and I can’t do it anymore
 * “There was a problem fetching the desktop test results. Please try running a 
   new scan.”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-scanning-the-page%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/)
 * (@wpmudev-support9)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-scanning-the-page/#post-13820096)
 * Hi [@gabrielir](https://wordpress.org/support/users/gabrielir/),
 * Thank you for contacting us.
 * Let’s try the basics. Make sure all caching on site has been cleared, including
   your browser cache. Please also ensure that if there is any server caching set
   up by your hosting provider, that this is cleared as well. Then proceed to retry
   scan.
 * Let us know how it goes.
 * Best,
    Jonathan S
 *  Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * (@wpmudevsupport11)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-scanning-the-page/#post-13853848)
 * Hi [@gabrielir](https://wordpress.org/support/users/gabrielir/),
 * We haven’t heard from you in a while, I’ll mark this thread as resolved.
 * Feel free to let us know if you have any additional question or problem.
 * Best Regards
    Nithin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error scanning the page’ is closed to new replies.

 * ![](https://ps.w.org/hummingbird-performance/assets/icon-256x256.gif?rev=2633221)
 * [Hummingbird Performance - Cache & Page Speed Optimization for Core Web Vitals | Critical CSS | Minify CSS | Defer CSS Javascript | CDN](https://wordpress.org/plugins/hummingbird-performance/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/hummingbird-performance/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/hummingbird-performance/)
 * [Active Topics](https://wordpress.org/support/plugin/hummingbird-performance/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/hummingbird-performance/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/hummingbird-performance/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/error-scanning-the-page/#post-13853848)
 * Status: resolved