Title: Error saving settings Last modified: December 7, 2022 --- # Error saving settings * Resolved [kabodhidss](https://wordpress.org/support/users/kabodhidss/) * (@kabodhidss) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-saving-settings-7/) * Hi, I basically have exactly the same issue as this guy – [https://wordpress.org/support/topic/error-saving-settings-6/](https://wordpress.org/support/topic/error-saving-settings-6/) * I cannot save any settings within the Woocommerce Payments extension and have the Error saving settings warning. * These are the steps I have taken * Uninstalled and reinstalled the Woocommerce Payments plugin Deactivated all plugins except Woocommerce and Woocommerce Payments Changed theme to Twenty Twenty Three Purged cache on browsers Purged cache on server * I also have no errors in my logs file * I don’t know what else to try? Any assistant would be great Many thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-saving-settings-7%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-saving-settings-7/#post-16272359) * Hello, * Thanks for your message. * > I cannot save any settings within the Woocommerce Payments extension and have > the Error saving settings warning. * Sorry to hear that. * Please send us a screenshot of the error on your end, you might want to use [https://snipboard.io](https://snipboard.io) to send screenshots – please follow the instructions on that page, then paste the URL in this thread. * As a first step, please share a copy of your site’s **System Status Report**: You can find it by going to **WooCommerce > Status**. Select “Get system report” and then “Copy for support”.  * Thread Starter [kabodhidss](https://wordpress.org/support/users/kabodhidss/) * (@kabodhidss) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-saving-settings-7/#post-16273223) * Hi Igor, Thank you for your response. * You can find the screenshot here – [https://digitalstartupsolutions.com/wp-content/uploads/2022/12/Screenshot-2022-12-09-at-7.56.42-am.png](https://digitalstartupsolutions.com/wp-content/uploads/2022/12/Screenshot-2022-12-09-at-7.56.42-am.png) * This is my Status Report: (the Woo pages not set are using the Elementor Woo modules on those pages) * ``` ### WordPress Environment ### WordPress address (URL): https://digitalstartupsolutions.com Site address (URL): https://digitalstartupsolutions.com WC Version: 7.1.1 REST API Version: ✔ 7.1.1 WC Blocks Version: ✔ 8.7.6 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.1.1 WC Database Prefix: rbv_ Total Database Size: 77.40MB Database Data Size: 71.28MB Database Index Size: 6.12MB rbv_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB rbv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB rbv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB rbv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB rbv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 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Index: 0.00MB + Engine InnoDB rbv_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB rbv_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB rbv_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB rbv_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB rbv_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB rbv_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB rbv_yoast_indexable: Data: 0.39MB + Index: 0.33MB + Engine InnoDB rbv_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB rbv_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB rbv_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB rbv_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB ### Post Type Counts ### acf-field: 1 acf-field-group: 1 attachment: 290 bp-email: 21 bp-group-type: 2 bp-invite: 2 bp-member-type: 1 custom_css: 1 elementor_library: 123 elementor_snippet: 3 et_pb_layout: 5 forum: 5 mailpoet_page: 1 nav_menu_item: 26 oembed_cache: 2 page: 34 post: 14 product: 10 revision: 692 sfwd-courses: 7 sfwd-lessons: 12 sfwd-topic: 33 shop_coupon: 1 shop_order: 4 topic: 2 tribe_events: 2 tribe_organizer: 1 tribe_venue: 1 uo-action: 10 uo-recipe: 7 uo-trigger: 7 wp_block: 2 wp_global_styles: 3 wp_router_page: 1 wpcode: 2 wpdiscuz_form: 1 wpforms: 3 wpt_product_table: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (27) ### ManageWP - Worker: by GoDaddy – 4.9.15 Gravity Forms: by Gravity Forms – 2.6.8 Advanced Post Queries: by Shabti Kaplan – 1.1.0 Custom Permalinks: by Sami Ahmed Siddiqui – 2.4.0 Elementor Pro: by Elementor.com – 3.8.2 Elementor: by Elementor.com – 3.9.0 Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5 Site Kit by Google: by Google – 1.89.0 Gravity Forms ActiveCampaign Add-On: by Gravity Forms – 2.0 Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 1.1 Header and Footer Scripts: by Digital Liberation – 2.2.1 If Menu - Visibility control for menus: by Layered – 0.16.3 Loco Translate: by Tim Whitlock – 2.6.3 Plugins Garbage Collector (Database Cleanup) Old!: by Vladimir Garagulya – 0.14 WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 3.0.7 SiteGround Optimizer: by SiteGround – 7.2.9 SiteGround Security: by SiteGround – 1.3.8 Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.32 SVG Support: by Benbodhi – 2.5.4 Product Table for WooCommerce by codeAstrology (WooproductTable): by CodeAstrology Team – 3.3.3 WooCommerce Payments: by Automattic – 5.1.2 WooCommerce: by Automattic – 7.1.1 Yoast SEO: by Team Yoast – 19.11 Worth The Read: by Well Done Marketing – 1.12 WP-Bigfoot: by Adam Martinez – 2.1 WP Mail SMTP: by WPForms – 3.6.1 WP-PostViews: by Lester 'GaMerZ' Chan – 1.76.1 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### object-cache.php: Memcached ### Must Use Plugins (1) ### ManageWP - Worker Loader: by GoDaddy – 1.0.0 ### Settings ### API Enabled: ✔ Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ ### WC Pages ### Shop base: ❌ Page not set Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #23384 - /account/ Terms and conditions: #23075 - /terms-and-conditions/ ### Theme ### Name: Hello Elementor Child theme of hello-elementor Version: 2.5.0 Author URL: Child Theme: ✔ Parent Theme Name: Hello Elementor Parent Theme Version: 2.6.1 Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash WooCommerce Support: ✔ ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-12-09 03:44:19 +10:00 Options: ✔ Notes: 115 Onboarding: completed ### WooCommerce Payments ### Version: 5.1.2 Connected to WPCOM: Yes Blog ID: 206493134 Account ID: acct_1KzDyW2HFmsSNHey ### Action Scheduler ### Complete: 180 Oldest: 2022-11-08 12:13:26 +1000 Newest: 2022-12-08 21:46:14 +1000 Failed: 1 Oldest: 2022-05-14 15:52:27 +1000 Newest: 2022-05-14 15:52:27 +1000 Pending: 2 Oldest: 2022-12-09 08:24:48 +1000 Newest: 2022-12-09 21:46:14 +1000 ### Status report information ### Generated at: 2022-12-09 06:58:05 +10:00 ``` * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-saving-settings-7/#post-16274954) * Hi, * Can you clear the site and browser cache? Then please check again if the issue persists. * If that does not help, please navigate under _WooCommerce > System Status > Logs_( Select WooCommerce Payments from the drop-down, and share the errors that are visible). * Thanks. * Thread Starter [kabodhidss](https://wordpress.org/support/users/kabodhidss/) * (@kabodhidss) * [3 years, 6 months ago](https://wordpress.org/support/topic/error-saving-settings-7/#post-16276140) * Hi, all the caches has been cleared multiple times with no effect * Here is a log * Thanks for looking at this * ``` 2022-11-08T04:25:39+00:00 INFO ENVIRONMENT: array ( 'WP_User' => 'Guest (non logged-in user)', 'HTTP_REFERER' => 'https://digitalstartupsolutions.com/wp-admin/admin.php?page=gf_edit_forms&view=settings&subview=gravityformsactivecampaign&id=1&fid=2', 'HTTP_USER_AGENT' => 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.4 Safari/605.1.15', 'REQUEST_URI' => '/wp-admin/admin.php?page=gf_edit_forms&id=1&gf_ajax_save=ec9ppo41q', 'DOING_AJAX' => false, 'DOING_CRON' => false, 'WP_CLI' => false, ) 2022-11-08T04:25:39+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/accounts?test_mode=0 2022-11-08T04:25:39+00:00 INFO HEADERS: array ( 'Content-Type' => 'application/json; charset=utf-8', 'User-Agent' => 'WooCommerce Payments/4.9.0', ) 2022-11-08T04:25:40+00:00 INFO RESPONSE: array ( 'account_id' => 'acct_1KzDyW2HFmsSNHey', 'email' => '(redacted)', 'live_publishable_key' => 'pk_live_iBIpeqzKOOx2Y8PFCRBfyMU000Q7xVG4Sn', 'test_publishable_key' => 'pk_test_51ETDmyFuiXB5oUVxwSobQMW5Tno1GclIq7ePZWzLeW4q8oa7Zb8hI5VfwI5sNT5nXuKYinLukNvGCXmsQXAoDGHG00MqHqlYHR', 'is_live' => true, 'has_pending_requirements' => false, 'has_overdue_requirements' => false, 'current_deadline' => NULL, 'status' => 'complete', 'capabilities' => array ( 'bancontact_payments' => 'active', 'card_payments' => 'active', 'eps_payments' => 'active', 'giropay_payments' => 'active', 'ideal_payments' => 'active', 'p24_payments' => 'active', 'sepa_debit_payments' => 'active', 'sofort_payments' => 'active', 'transfers' => 'active', 'afterpay_clearpay_payments' => 'unrequested', 'au_becs_debit_payments' => 'unrequested', ), 'capability_requirements' => array ( 'afterpay_clearpay_payments' => array ( 0 => 'business_profile.support_phone', ), 'au_becs_debit_payments' => array ( ), 'bancontact_payments' => array ( ), 'card_payments' => array ( ), 'eps_payments' => array ( ), 'giropay_payments' => array ( ), 'ideal_payments' => array ( ), 'p24_payments' => array ( ), 'sepa_debit_payments' => array ( ), 'sofort_payments' => array ( ), 'transfers' => array ( ), ), 'payments_enabled' => true, 'deposits' => array ( 'status' => 'enabled', 'interval' => 'daily', 'weekly_anchor' => '', 'monthly_anchor' => NULL, 'delay_days' => 2, 'completed_waiting_period' => true, 'minimum_deposit_amounts' => array ( 'aud' => 500, 'cad' => 500, 'chf' => 500, 'dkk' => 5000, 'eur' => 500, 'gbp' => 500, 'hkd' => 5000, 'nok' => 5000, 'nzd' => 500, 'sek' => 5000, 'sgd' => 500, 'usd' => 500, ), ), 'statement_descriptor' => 'DIGISTARTUPSOLUTIONS', 'latest_tos_agreement' => array ( 'date' => '2022-05-14 05:57:14', 'source' => 'signup', 'is_current_version' => true, ), 'fees' => array ( 'base' => array ( 'percentage_rate' => 0.01750000000000000166533453693773481063544750213623046875, 'fixed_rate' => 30, 'currency' => 'aud', ), 'discount' => array ( ), 'card' => array ( 'base' => array ( 'percentage_rate' => 0.01750000000000000166533453693773481063544750213623046875, 'fixed_rate' => 30, 'currency' => 'aud', ), 'additional' => array ( 'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375, 'fixed_rate' => 0, 'currency' => 'aud', ), 'fx' => array ( 'percentage_rate' => 0.0200000000000000004163336342344337026588618755340576171875, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'bancontact' => array ( 'base' => array ( 'percentage_rate' => 0.01400000000000000029143354396410359186120331287384033203125, 'fixed_rate' => 30, 'currency' => 'aud', ), 'additional' => array ( 'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375, 'fixed_rate' => 0, 'currency' => 'aud', ), 'fx' => array ( 'percentage_rate' => 0.0200000000000000004163336342344337026588618755340576171875, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'eps' => array ( 'base' => array ( 'percentage_rate' => 0.0179999999999999986399767948341832379810512065887451171875, 'fixed_rate' => 30, 'currency' => 'aud', ), 'additional' => array ( 'percentage_rate' => 0.01499999999999999944488848768742172978818416595458984375, 'fixed_rate' => 0, 'currency' => 'aud', ), 'fx' => array ( 'percentage_rate' => 0.0200000000000000004163336342344337026588618755340576171875, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'ideal' => array ( 'base' => array ( 'percentage_rate' 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), 'locale' => 'en_US', 'has_more_failed_events' => false, 'has_submitted_vat_data' => false, 'is_documents_enabled' => false, 'card_testing_protection_eligible' => false, ) 2022-11-08T04:25:52+00:00 INFO ENVIRONMENT: array ( 'WP_User' => 'Zed', 'HTTP_REFERER' => 'https://digitalstartupsolutions.com/wp-login.php?redirect_to=httpsdigitalstartupsolutions.comwp-adminadmin.phppagegf_edit_formsid1gf_ajax_saveec9ppo41q&action=confirm_admin_email&wp_lang=en_US', 'HTTP_USER_AGENT' => 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.4 Safari/605.1.15', 'REQUEST_URI' => '/wp-admin/admin.php?page=gf_edit_forms&id=1&gf_ajax_save=ec9ppo41q', 'DOING_AJAX' => false, 'DOING_CRON' => false, 'WP_CLI' => false, ) 2022-11-08T04:25:52+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/disputes/status_counts?test_mode=0 2022-11-08T04:25:52+00:00 INFO HEADERS: array ( 'Content-Type' => 'application/json; charset=utf-8', 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24.11410000000000053432813729159533977508544921875, 'UGX' => 2468.03077299999995375401340425014495849609375, 'USD' => 0.65301799999999998735944473082781769335269927978515625, 'UYU' => 26.06748999999999938381733954884111881256103515625, 'UZS' => 7284.588248000000021420419216156005859375, 'VND' => 16240.18209700000079465098679065704345703125, 'VUV' => 81.0107310000000069294401328079402446746826171875, 'WST' => 1.8422210000000001084430323317064903676509857177734375, 'XAF' => 424.59657399999997551276464946568012237548828125, 'XAG' => 0.0304169999999999995932142837773426435887813568115234375, 'XAU' => 0.0003809999999999999910176018413920928651350550353527069091796875, 'XCD' => 1.7648129999999999650839299647486768662929534912109375, 'XDR' => 0.46480399999999999494093572138808667659759521484375, 'XOF' => 424.59657399999997551276464946568012237548828125, 'XPD' => 0.0003370000000000000057141791298676025689928792417049407958984375, 'XPF' => 77.24263799999999946521711535751819610595703125, 'XPT' => 0.000650999999999999994469701558585938983014784753322601318359375, 'YER' => 163.4176439999999956853571347892284393310546875, 'ZAR' => 11.5311959999999995574171407497487962245941162109375, 'ZMW' => 10.64598600000000061527316574938595294952392578125, 'ZWL' => 210.2717069999999921492417342960834503173828125, ) ``` * Plugin Support [Kaushik S. a11n](https://wordpress.org/support/users/kaushiksomaiya/) * (@kaushiksomaiya) * [3 years, 5 months ago](https://wordpress.org/support/topic/error-saving-settings-7/#post-16285257) * Hi there [@kabodhidss](https://wordpress.org/support/users/kabodhidss/) * I suspect you’re affected by this bug: [https://github.com/Automattic/woocommerce-payments/issues/4847](https://github.com/Automattic/woocommerce-payments/issues/4847) * There are no known steps to replicate this issue but there’s a workaround known: * – Disable and re-enable the new checkout experience.   You can disable that using the three dots menu option as shown below: (under WooCommerce > Settings > Payments)     Once done, you’ll see a button to enable it again in that same Payment methods box. * Let us know if this works for you. * Thread Starter [kabodhidss](https://wordpress.org/support/users/kabodhidss/) * (@kabodhidss) * [3 years, 5 months ago](https://wordpress.org/support/topic/error-saving-settings-7/#post-16287002) * Thank you [@kaushiksomaiya](https://wordpress.org/support/users/kaushiksomaiya/) * That worked 🙂 * Thank you for your assistance in this matter * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 5 months ago](https://wordpress.org/support/topic/error-saving-settings-7/#post-16287022) * Hi, * That sounds like good news, this is optional, if you have a few minutes, we’d love it if you could share your experience with the community by leaving a [review](https://wordpress.org/support/plugin/woocommerce-payments/reviews/). * Kind regards. * Thread Starter [kabodhidss](https://wordpress.org/support/users/kabodhidss/) * (@kabodhidss) * [3 years, 5 months ago](https://wordpress.org/support/topic/error-saving-settings-7/#post-16287883) * Done. * Thank you for your assistance 🙂 Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Error saving settings’ is closed to new replies. * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740) * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/) * 9 replies * 3 participants * Last reply from: [kabodhidss](https://wordpress.org/support/users/kabodhidss/) * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/error-saving-settings-7/#post-16287883) * Status: resolved