Title: Error saving settings. Last modified: October 4, 2022 --- # Error saving settings. * Resolved [AJ](https://wordpress.org/support/users/arian0009/) * (@arian0009) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-saving-settings-6/) * Hi, * I cannot change the settings in the Woocommerce Payment Plugin anymore and I don’t know what has caused it or how to fix it. When I change anything or just press “save settings” I get an error saying “Error saving settings.” * [https://snipboard.io/Ivbtf2.jpg](https://snipboard.io/Ivbtf2.jpg) * I have already tried these steps below * 1) Disable all plugins except for Woocommerce and Woocommerce Payments 2) Changed theme to “Storefront” 3) Uninstall and reinstall the Woocommerce Payment plug in 4) Uninstall and reinstall JetPack plug in * I could really do with some help with this. * Thanks Viewing 7 replies - 1 through 7 (of 7 total) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-saving-settings-6/#post-16070157) * Hi [@arian0009](https://wordpress.org/support/users/arian0009/) * Thanks for reaching out! * I understand that you are unable to save any settings on the WooCommerce Payments plugin and receives the error message: `Error saving settings`. * I’d like to understand your site properly, can you please share your **System Status Report**, that will help us further troubleshoot. * You can find it via `WooCommerce > Status`. Select `Get system report` and then` Copy for support`. Once you’ve done that, you can paste it into your reply here. * Please also provide the most recent **fatal error logs** (if any) under `WooCommerce > Status > Logs` with `Woocommerce-payments`. * Thread Starter [AJ](https://wordpress.org/support/users/arian0009/) * (@arian0009) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-saving-settings-6/#post-16071182) * Hi * Please below – also I checked and no logs associated. However there was a critical error which happened after I was trying various things to fix this issue. It happened when I tried to deactivate all plugins. But as I said happened after I discovered this issue. * ``` ### WordPress Environment ### WordPress address (URL): https://rapidscooter.co.uk Site address (URL): https://rapidscooter.co.uk WC Version: 6.9.4 REST API Version: ✔ 6.9.4 WC Blocks Version: ✔ 8.3.3 Action Scheduler Version: ✔ 3.5.2 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: ✔ ### Server Environment ### Server Info: LiteSpeed PHP Version: 8.0.7 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.9.4 WC Database Prefix: wp_ Total Database Size: 184.50MB Database Data Size: 165.84MB Database Index Size: 18.66MB 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Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (42) ### Advanced Local Pickup for WooCommerce: by zorem – 1.4.1 All-in-One WP Migration: by ServMask – 7.62 GTM4WP: by Thomas Geiger – 1.16.1 Elementor Pro: by Elementor.com – 3.7.2 Elementor: by Elementor.com – 3.7.8 Estimated Delivery for WooCommerce: by Daniel Riera – 1.2.7 Facebook for WooCommerce: by Facebook – 2.6.21 Fluid Checkout for WooCommerce - Lite: by Fluid Checkout – 2.0.7 Reviews and Rating – Google My Business: by Noah Hearle Design Extreme – 4.11 Google Listings and Ads: by WooCommerce – 2.1.0 Site Kit by Google: by Google – 1.84.0 JetSmartFilters: by Crocoblock – 2.3.12 JetTabs For Elementor: by Crocoblock – 2.1.17 JetWooBuilder For Elementor: by Crocoblock – 1.12.4 Jetpack Boost: by Automattic - Website Speed and Performance team – 1.5.1 Jetpack: by Automattic – 11.4 Klarna On-Site Messaging for WooCommerce: by krokedil klarna – 1.8.0 Klarna Order Management for WooCommerce: by klarna krokedil – 1.6.10 Klarna Payments for WooCommerce: by krokedil klarna automattic – 2.11.5 Klaviyo: by Klaviyo Inc. – 3.0.3 Laybuy Gateway for WooCommerce: by Laybuy – 5.3.7 LiteSpeed Cache: by LiteSpeed Technologies – 5.2.1 Lucky Orange: by Lucky Orange – 2.1.3 Make Column Clickable Elementor: by Fernando Acosta – 1.4.0 Salert: by WPoperation – 1.2.0 Rank Math SEO: by Rank Math – 1.0.98.2 Trustpilot-reviews: by Trustpilot – 2.5.914 Ultimate Addons for Elementor: by Brainstorm Force – 1.36.6 Unlimited Elements for Elementor (Premium): by Unlimited Elements – 1.5.17 Faview - Virtual Reviews for WooCommerce: by VillaTheme – 1.2.11 WooCommerce Payments: by Automattic – 4.8.1 WooCommerce PayPal Payments: by WooCommerce – 1.9.3 WooCommerce Shipping & Tax: by WooCommerce – 1.26.3 WooCommerce: by Automattic – 6.9.4 WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 2.4.2 WP File Manager: by mndpsingh287 – 7.1.6 WP-Lister Lite for Amazon: by WP Lab – 2.2.6 WP-Lister Lite for eBay: by WP Lab – 3.3.0 WP Mail SMTP: by WPForms – 3.5.1 WP Safe Mode: by Marcus Sykes – 1.3 WPForms Lite: by WPForms – 1.7.5.3 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.7.9 ### Inactive Plugins (1) ### TikTok: by TikTok – 1.0.9 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: object-cache.php ### Must Use Plugins (1) ### WP Safe Mode Bootstrap File: by WP Safe Mode – 1.0 ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ ### WC Pages ### Shop base: #5 - /shop/ Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: #326 - /terms-of-service/ ### Theme ### Name: Hello Elementor Version: 2.6.1 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Klarna Payments Request Log ### 2022-09-24 16:55:40: KP Place Order Response code: 409 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Not matching fields: [shipping_address.given_name shipping_address.family_name shipping_address.postal_code]\" ],\n \"correlation_id\" : \"17686534-e0bc-489b-bbd6-ac25943fa99d\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-09-24 16:55:25: KP Place Order Response code: 409 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Not matching fields: [shipping_address.given_name shipping_address.family_name shipping_address.postal_code]\" ],\n \"correlation_id\" : \"0e8d6571-3277-4fe4-86a4-a40c7415785e\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-09-17 11:18:24: KP Place Order Response code: 409 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Not matching fields: [shipping_address.postal_code]\" ],\n \"correlation_id\" : \"734d8be4-e4e5-4204-814c-14cbb5e7be04\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-09-07 01:52:05: KP Create Session Response code: 400 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Bad value: order_lines\" ],\n \"correlation_id\" : \"ee5c6d12-322a-4c6f-b1bd-3cbe89c4c79f\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-09-07 01:46:06: KP Create Session Response code: 400 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Bad value: order_lines\" ],\n \"correlation_id\" : \"8a00d9aa-9769-43cd-b00c-ad808360ad4f\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-08-02 08:50:41: KP Place Order Response code: 409 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Not matching fields: [shipping_address.postal_code shipping_address.city]\" ],\n \"correlation_id\" : \"da1395f1-3d82-4a85-a6d8-ff69334ed575\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-08-02 08:48:45: KP Place Order Response code: 409 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Not matching fields: [shipping_address.postal_code shipping_address.city]\" ],\n \"correlation_id\" : \"1fa03d28-2187-40db-84f7-0bc2e0435c6e\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-08-02 08:44:45: KP Place Order Response code: 409 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Not matching fields: [shipping_address.postal_code shipping_address.city]\" ],\n \"correlation_id\" : \"84cfe109-a7d5-4af7-a4e3-f70c6940abee\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-08-02 08:42:08: KP Place Order Response code: 409 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Not matching fields: [shipping_address.given_name shipping_address.postal_code shipping_address.city]\" ],\n \"correlation_id\" : \"84921f96-5c70-4f03-8566-1fc940faec04\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-08-02 08:40:26: KP Place Order Response code: 409 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Not matching fields: [shipping_address.given_name shipping_address.postal_code shipping_address.city]\" ],\n \"correlation_id\" : \"c0e8a0b9-241d-4283-a2e7-c1a1cb529fac\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-25 09:36:12: KP Create Session Response code: 401 Response message: {"headers":[],"body":"401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-25 09:35:52: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-25 09:35:51: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-25 08:58:43: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-25 08:58:42: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: ### Klarna Countries ### Production Countries: GB Test Countries: No countries selected ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-10-06 06:27:19 +01:00 Options: ✔ Notes: 75 Onboarding: completed ### WooCommerce Payments ### Version: 4.8.1 Connected to WPCOM: Yes Blog ID: 208284336 Account ID: acct_1LEUPb2HF05lVpcX ### Action Scheduler ### Canceled: 6 Oldest: 2022-09-06 09:19:25 +0100 Newest: 2022-09-30 11:10:17 +0100 Complete: 3,552 Oldest: 2022-09-04 14:06:40 +0100 Newest: 2022-10-05 11:14:56 +0100 Failed: 36 Oldest: 2022-08-24 10:45:07 +0100 Newest: 2022-10-04 23:28:11 +0100 Pending: 12 Oldest: 2022-10-05 16:56:43 +0100 Newest: 2022-10-23 01:00:14 +0100 ### Status report information ### Generated at: 2022-10-05 11:15:23 +01:00 ``` * Thanks again for your help, I really need this issue fixed as I want to switch off certain settings in the Woocommerce Payment * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-saving-settings-6/#post-16071232) * Hi there [@arian0009](https://wordpress.org/support/users/arian0009/) 👋 * > Thanks again for your help, I really need this issue fixed as I want to switch > off certain settings in the Woocommerce Payment * Of course! To clarify, have you tried deleting the cache of the plugin in use and also deleting the browser cookies in use, as well? [It is noted here that, doing this solved their issue](https://wordpress.org/support/topic/error-saving-settings-4/#post-15051491). * If the issue still persists, after trying that, please contact us at **WooCommerce. com > My Account > Support**. You may need to create an account before you can access that page. * Please include a link to this forum thread, so that we can keep track of what’s already been done. * We will be able to help you further there. - This reply was modified 3 years, 8 months ago by [anastas10s](https://wordpress.org/support/users/anastas10s/). Reason: typos * Thread Starter [AJ](https://wordpress.org/support/users/arian0009/) * (@arian0009) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-saving-settings-6/#post-16071558) * Hi Pepe, * I can confirm I deactivated and uninstalled and reinstalled the plugin. * I am not sure how to delete the cache of the plugin however – can you advise how to do this? * Thanks * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-saving-settings-6/#post-16071607) * Hello, * > I am not sure how to delete the cache of the plugin however – can you advise > how to do this? * No problem, you can refer to: * – [How to Clear Your Cache in WordPress (Step by Step)](https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/) – [How to clear the LiteSpeed cache](https://www.a2hosting.com/kb/a2-hosting-products/turbo-web-hosting/clearing-the-litespeed-cache) * I hope this helps. * Thread Starter [AJ](https://wordpress.org/support/users/arian0009/) * (@arian0009) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-saving-settings-6/#post-16071626) * Oh I see you mean clear the entire Cache. * Yes I have done that multiple times purged all the cache in lightspeed. * I don’t believe issue us related at all, I tried on multiple different devices also. I was mostly shocked that when I turned off all other plugins it didn’t fix the issue. * Any other suggestions? * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 8 months ago](https://wordpress.org/support/topic/error-saving-settings-6/#post-16071738) * Hello, * In this case you can run a **conflict test** as explained below: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * If you would not like to touch your live site for the test, we recommend [WP Staging](https://wordpress.org/plugins/wp-staging/) for quickly spinning up a new test site. * Let us know if this worked for you. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Error saving settings.’ is closed to new replies. * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740) * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/) * 7 replies * 4 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/error-saving-settings-6/#post-16071738) * Status: resolved