Title: error saving settings
Last modified: April 5, 2022

---

# error saving settings

 *  Resolved [emilianogiordani](https://wordpress.org/support/users/emilianogiordani/)
 * (@emilianogiordani)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/error-saving-settings-5/)
 * Plugin don’t save any change.
 * this is the log of woo:
 *     ```
       2022-04-05T16:28:10+00:00 CRITICAL Uncaught Exception: Unable to get range edges in /home/customer/www/staging2.saporemaestro.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum.php:713
       Stack trace:
       #0 /home/customer/www/staging2.saporemaestro.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1415): Automattic\Jetpack\Sync\Replicastore\Table_Checksum->get_range_edges(NULL, NULL)
       #1 /home/customer/www/staging2.saporemaestro.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1323): Automattic\Jetpack\Sync\Replicastore->calculate_buckets('postmeta', NULL, NULL)
       #2 /home/customer/www/staging2.saporemaestro.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(288): Automattic\Jetpack\Sync\Replicastore->checksum_histogram('postmeta', NULL, NULL, NULL)
       #3 /home/customer/www/staging2.saporemaest in /home/customer/www/staging2.saporemaestro.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum.php alla riga 713
       ```
   
 * i also tried to disable all plugins, i tried to: disable plugin, disconnect and
   connect jetpack, install plugin.
 * but nothing
    -  This topic was modified 4 years, 1 month ago by [emilianogiordani](https://wordpress.org/support/users/emilianogiordani/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-saving-settings-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/)
 * (@rur165)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/error-saving-settings-5/#post-15534501)
 * Hello [@emilianogiordani](https://wordpress.org/support/users/emilianogiordani/),
 * I am sorry to hear that you are unable to save settings on WooCommerce Payments
   and you are getting this error message.
 * The error message indicates that there is a problem with the Jetpack connection
   on the site. [You do not need to install the Jetpack plugin to use WooCommerce Payments](https://woocommerce.com/document/payments/faq/jetpack/)
   but we use Jetpack to connect your site with WordPress.com servers.
 * I’ve found that your `xmlrpc.php` file is not accessible: [https://staging2.saporemaestro.com/xmlrpc.php](https://staging2.saporemaestro.com/xmlrpc.php)
 * You need to contact your host to make this file accessible. This file is important
   to allow your site to communicate with other services like WooCommerce Payments.
 * Let us know if you still have the problem after fixing the `xmlrpc.php` file 
   permission.
 * It will be great if you could share your current System Status Report. You can
   get it by navigating to the `WooCommerce / Status` section of your site. Once
   there, click on the `Get system report` button and then copy it by clicking on
   the `Copy for support` button. Then paste it here in a comment.

Viewing 1 replies (of 1 total)

The topic ‘error saving settings’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/error-saving-settings-5/#post-15534501)
 * Status: resolved