• Hello I keep having a periodic critical error message on my website and I am noticing that during payment this error code “error saving customer. Reason ” keeps showing up. Please find attached my status report and log this. Thanks

    System Status

    <br>### WordPress Environment ###<br><br>WordPress address (URL): https://www.estrogine.com<br>Site address (URL): https://www.estrogine.com<br>WC Version: 9.1.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.7.4<br>Log Directory Writable: ✔<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.29<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.8-MariaDB-cll-lve<br>Max Upload Size: 2 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔<br><br>### Database ###<br><br>WC Database Version: 9.1.4<br>WC Database Prefix: wp3a_<br>Total Database Size: 34.99MB<br>Database Data Size: 31.73MB<br>Database Index Size: 3.26MB<br>wp3a_woocommerce_sessions: Data: 0.04MB + Index: 0.00MB + Engine MyISAM<br>wp3a_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp3a_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM<br>wp3a_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp3a_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp3a_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_actionscheduler_actions: Data: 0.27MB + Index: 0.10MB + Engine MyISAM<br>wp3a_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp3a_actionscheduler_logs: Data: 0.16MB + Index: 0.13MB + Engine MyISAM<br>wp3a_cm_popfly_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp3a_comments: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wp3a_ddwcaf_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_ddwcaf_commissionsmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_ddwcaf_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_ddwcaf_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_EWD_OTP_Customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_EWD_OTP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_EWD_OTP_Orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_EWD_OTP_Order_Statuses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_EWD_OTP_Sales_Reps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_giftvouchers_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_giftvouchers_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_giftvouchers_setting: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_giftvouchers_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_gla_budget_recommendations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB<br>wp3a_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp3a_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp3a_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp3a_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_hustle_modules_meta: Data: 0.17MB + Index: 0.03MB + Engine InnoDB<br>wp3a_hustle_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp3a_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp3a_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_options: Data: 5.86MB + Index: 0.20MB + Engine MyISAM<br>wp3a_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_postmeta: Data: 15.42MB + Index: 0.80MB + Engine MyISAM<br>wp3a_posts: Data: 6.54MB + Index: 0.18MB + Engine MyISAM<br>wp3a_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM<br>wp3a_revslider_css_bkp: Data: 0.09MB + Index: 0.01MB + Engine MyISAM<br>wp3a_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_revslider_sliders: Data: 0.06MB + Index: 0.00MB + Engine MyISAM<br>wp3a_revslider_sliders_bkp: Data: 0.06MB + Index: 0.00MB + Engine MyISAM<br>wp3a_revslider_slides: Data: 0.34MB + Index: 0.00MB + Engine MyISAM<br>wp3a_revslider_slides_bkp: Data: 0.39MB + Index: 0.00MB + Engine MyISAM<br>wp3a_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_sgpb_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_sgpb_subscription_error_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wp3a_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wp3a_term_relationships: Data: 0.03MB + Index: 0.05MB + Engine MyISAM<br>wp3a_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp3a_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp3a_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_usermeta: Data: 0.13MB + Index: 0.07MB + Engine MyISAM<br>wp3a_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp3a_wcusage_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_wcusage_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_wcusage_register: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_wc_admin_notes: Data: 0.09MB + Index: 0.01MB + Engine MyISAM<br>wp3a_wc_admin_note_actions: Data: 0.05MB + Index: 0.01MB + Engine MyISAM<br>wp3a_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp3a_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp3a_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp3a_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp3a_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp3a_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp3a_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp3a_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>wp3a_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_wc_product_meta_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM<br>wp3a_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp3a_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_wpgdprc_access_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_wpgdprc_delete_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_wpgdprc_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_wpmailsmtp_debug_events: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp3a_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp3a_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_yith_wcaf_clicks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp3a_yith_wcaf_commissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp3a_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_yith_wcaf_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp3a_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_yith_wcaf_rate_rulemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp3a_yith_wcaf_rate_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp3a_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp3a_yoast_indexable: Data: 0.14MB + Index: 0.09MB + Engine InnoDB<br>wp3a_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp3a_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp3a_yoast_seo_links: Data: 0.16MB + Index: 0.13MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>attachment: 478<br>cm-ad-item: 1<br>custom_css: 1<br>e-landing-page: 1<br>elementor_library: 26<br>giftcard: 4<br>mc4wp-form: 1<br>nav_menu_item: 17<br>oembed_cache: 2<br>order_status: 1<br>page: 21<br>popup: 2<br>popup_theme: 8<br>portfolio: 5<br>post: 23<br>product: 100<br>product_variation: 199<br>revision: 1009<br>shop_coupon: 2<br>shop_order: 21<br>wp_block: 6<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_global_styles: 2<br>wp_navigation: 1<br>wp_template: 2<br>wpcf7_contact_form: 1<br>wpcode: 3<br>wpgv_voucher_product: 3<br>yay-currency-manage: 2<br><br>### Security ###<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔<br><br>### Active Plugins (31) ###<br><br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Disable Right Click For WP: by Aftab Muni – 1.1.6<br>Elementor: by Elementor.com – 3.23.4<br>Facebook for WooCommerce: by Facebook – 3.2.7<br>Google for WooCommerce: by WooCommerce – 2.8.2<br>Site Kit by Google: by Google – 1.133.0<br>WPCode Lite: by WPCode – 2.2.1<br>Ajax Search Product: by JoomMasters – 1.1<br>Kirki Customizer Framework: by Themeum – 5.1.0<br>Kitify by Novaworks: by Novaworks – 1.0.4.6<br>Loginizer: by Softaculous – 1.9.1<br>Meta pixel for WordPress: by Facebook – 3.0.16<br>MailerLite - Signup forms (official): by MailerLite – 1.7.12<br>Product Visibility by Country for WooCommerce: by WP Wham – 1.4.9<br>Slider Revolution: by ThemePunch – 6.6.3<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.24.4<br><br>Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.8.2<br>Payment Plugins for Stripe WooCommerce: by Payment Plugins<br>support@paymentplugins.com – 3.3.74<br><br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>Variation Swatches for WooCommerce: by Emran Ahmed – 2.1.1<br>Country Based Payments for WooCommerce: by Ivan Paulin – 1.5<br>WooCommerce Price Based on Country: by Oscar Gare – 3.4.9<br>WooCommerce Shipping & Tax: by WooCommerce – 2.7.0<br>WooCommerce: by Automattic – 9.1.4<br>Yoast SEO: by Team Yoast – 23.2<br>Cookie Information | Free WP GDPR Consent Plugin: by Cookie Information – 2.0.23<br>WP Headers And Footers: by WPBrigade – 2.2.1<br>WP Mail SMTP: by WP Mail SMTP – 4.1.1<br>WP-Optimize - Clean, Compress, Cache: by David Anderson<br>Ruhani Rabin<br>Team Updraft – 3.5.0<br><br>YITH WooCommerce Affiliates: by YITH – 3.10.0<br>YITH WooCommerce Gift Cards: by YITH – 4.15.0<br><br>### Inactive Plugins (1) ###<br><br>WooCommerce Shipping: by WooCommerce – 1.0.4<br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php<br><br>### Settings ###<br><br>API Enabled: –<br>Force SSL: –<br>Currency: NGN (₦)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>gift-card (gift-card)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)<br>wgm_gift_card (wgm_gift_card)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 3 MB<br><br>### WC Pages ###<br><br>Shop base: #23 - /shop-2/<br>Cart: #9 - /cart/ -  Contains the [woocommerce_cart] shortcode<br>Checkout: #10 - /checkout/ -  Contains the [woocommerce_checkout] shortcode<br>My account: #26 - /my-account-2/<br>Terms and conditions: #3553 - /terms-of-use-2/<br><br>### Theme ###<br><br>Name: Robeto<br>Version: 1.0.8<br>Author URL: https://www.novaworks.net/<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Overrides: robeto/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0<br>robeto/woocommerce/cart/cart.php<br>robeto/woocommerce/content-product.php<br>robeto/woocommerce/content-single-product.php<br>robeto/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.0.0<br>robeto/woocommerce/loop/pagination.php<br>robeto/woocommerce/myaccount/form-login.php<br>robeto/woocommerce/single-product/meta.php<br>robeto/woocommerce/single-product/tabs/tabs.php<br>robeto/woocommerce/single-product.php<br><br>Outdated Templates: ❌<br>					<br>					<br>						Learn how to update<br><br>### Product Visibility by Country Settings ###<br><br>Product Visibility by Country: yes<br>Hide catalog visibility: yes<br>Make non-purchasable: no<br>Hide visibility in "WooCommerce Blocks": no<br>Modify query: yes<br>Redirect URL. You will need Product Visibility by Country for WooCommerce Pro plugin to customize redirect URL.: <br>Modify widget query: yes<br>Hide price: no<br>Content: <br>Info on single product page: yes<br>Content: The product is not available in your country.<br>Info on archives: yes<br>Content: The product is not available in your country.<br>Admin products list column: <br>Select box type: <br>Hide product terms: <br>Hide products: <br>Debug mode: <br>Disable URL: <br>Queries: <br>Check post type: <br>Use simple redirect: <br><br>### Geolocation debug info ###<br><br>Default customer location: geolocation_ajax<br>MaxMind GeoIP database: ✔<br>MaxMind GeoIP license: ✔<br>MM_COUNTRY_CODE: ❌<br>GEOIP_COUNTRY_CODE: ❌<br>HTTP_CF_IPCOUNTRY: ❌<br>HTTP_X_COUNTRY_CODE: ❌<br>HTTP_X_REAL_IP: ❌<br>HTTP_X_FORWARDED_FOR: ❌<br>REMOTE_ADDR: 73.232.47.122<br>Real external IP: 2601:2c0:8c83:2330:a42d:6c7f:f033:2645<br>WCPBC_USE_REMOTE_ADDR: –<br>Geolocation Test: Runing...<br><br>### PBC Settings ###<br><br>Version: 3.4.9 (1720916956)<br>Base location: US:TX<br>Base currency: NGN<br>Price Based On: shipping<br>Shipping: ✔<br>Test mode: –<br>Test country: –<br>Load products price in background: ✔<br>Prices entered with tax: –<br>Calculate tax based on: shipping<br>Display prices in the shop: excl<br><br>### Zone Pricing America ###<br><br>zone_id: america<br>enabled: yes<br>name: America<br>countries: CA | US<br>currency: USD<br>exchange_rate: 0.0035<br>auto_exchange_rate: no<br>disable_tax_adjustment: no<br>order: 9999<br><br>### Zone Pricing Nigeria ###<br><br>zone_id: nigeria<br>enabled: yes<br>name: Nigeria<br>countries: NG<br>currency: NGN<br>exchange_rate: 1<br>auto_exchange_rate: no<br>disable_tax_adjustment: no<br>order: 9999<br><br>### Zone Pricing Europe ###<br><br>zone_id: europe<br>enabled: yes<br>name: Europe<br>countries: FR | DE | IT | LU | PL | GB<br>currency: GBP<br>exchange_rate: 0.0025<br>auto_exchange_rate: no<br>disable_tax_adjustment: no<br>order: 9999<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ✔ Next scheduled: 2024-08-16 08:04:14 +00:00<br>Options: ✔<br>Notes: 208<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 953<br>Oldest: 2024-07-16 00:13:05 +0000<br>Newest: 2024-08-15 23:37:01 +0000<br><br>Failed: 34<br>Oldest: 2022-12-14 02:38:46 +0000<br>Newest: 2024-07-15 11:34:07 +0000<br><br>Pending: 7<br>Oldest: 2024-08-16 03:00:00 +0000<br>Newest: 2024-08-21 10:45:47 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-15 23:40:28 +00:00<br>


    LOG CODE

    2024-08-15T22:12:27+00:00 Critical Uncaught Error: Call to undefined function kitify_helper() in /home/estrogin/public_html/wp-content/themes/robeto/functions/wc/wc-config.php:46  
    Additional context
    2024-08-15T22:15:09+00:00 Critical Uncaught Error: Class "Elementor\Core\Base\Module" not found in /home/estrogin/public_html/wp-content/plugins/kitify/inc/modules/theme-builder/module.php:19
    Additional context
    2024-08-15T22:15:53+00:00 Critical Uncaught Error: Class "Elementor\Core\Base\Module" not found in /home/estrogin/public_html/wp-content/plugins/kitify/inc/modules/theme-builder/module.php:19
    Additional context
    2024-08-15T22:17:26+00:00 Critical Uncaught Error: Call to undefined function kitify_helper() in /home/estrogin/public_html/wp-content/themes/robeto/functions/wc/wc-config.php:46
    Additional context
    2024-08-15T22:17:34+00:00 Critical Uncaught Error: Call to undefined function kitify_helper() in /home/estrogin/public_html/wp-content/themes/robeto/functions/wc/wc-config.php:46
    Additional context
    2024-08-15T22:20:20+00:00 Critical Uncaught Error: Class "Elementor\Core\Base\Module" not found in /home/estrogin/public_html/wp-content/plugins/kitify/inc/modules/theme-builder/module.php:19
    Additional context

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello uchennayah,

    Thank you for contacting Woo support.

    I’ve taken a look at the error log and it seems that the issues are being caused by the Kitify by Novaworks plugin and the Robeto by Novaworks theme.

    It looks like your theme is a bit outdated.
    I suggest updating it to the latest version.
    I believe the Kitify plugin comes bundled with the Robeto theme, so it should get updated automatically too.

    If you still encounter any problems after the update, please get in touch with your Theme support team. They should be able to help you out with resolving the issues.

    Let me know if you have any problems with the WooCommerce core.
    I’ll be happy to assist you again. 🙂

    Best regards.

    Thread Starter uchennayah

    (@uchennayah)

    Hello I have updated and done all that but the problem is still persisting.When someone click on pay, the error message is " error saving customer Reason:"<br><br><br>

    ### WordPress Environment ###

    WordPress address (URL): https://www.estrogine.com
    Site address (URL): https://www.estrogine.com
    WC Version: 9.1.4
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: 3.7.4
    Log Directory Writable:
    WP Version: 6.6.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron:
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 8.1.29
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.87.0
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 10.11.8-MariaDB-cll-lve
    Max Upload Size: 2 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte String:
    Remote Post:
    Remote Get:

    ### Database ###

    WC Database Version: 9.1.4
    WC Database Prefix: wp3a_
    Total Database Size: 37.05MB
    Database Data Size: 33.69MB
    Database Index Size: 3.36MB
    wp3a_woocommerce_sessions: Data: 0.37MB + Index: 0.02MB + Engine MyISAM
    wp3a_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp3a_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
    wp3a_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp3a_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp3a_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_actionscheduler_actions: Data: 0.28MB + Index: 0.12MB + Engine MyISAM
    wp3a_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp3a_actionscheduler_logs: Data: 0.17MB + Index: 0.13MB + Engine MyISAM
    wp3a_cm_popfly_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp3a_comments: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp3a_ddwcaf_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_ddwcaf_commissionsmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_ddwcaf_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_ddwcaf_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_EWD_OTP_Customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_EWD_OTP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_EWD_OTP_Orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_EWD_OTP_Order_Statuses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_EWD_OTP_Sales_Reps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_giftvouchers_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_giftvouchers_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_giftvouchers_setting: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_giftvouchers_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_gla_budget_recommendations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
    wp3a_gla_merchant_issues: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp3a_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp3a_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp3a_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp3a_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_hustle_modules_meta: Data: 0.17MB + Index: 0.03MB + Engine InnoDB
    wp3a_hustle_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp3a_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp3a_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_options: Data: 5.87MB + Index: 0.21MB + Engine MyISAM
    wp3a_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_postmeta: Data: 15.50MB + Index: 0.84MB + Engine MyISAM
    wp3a_posts: Data: 6.55MB + Index: 0.18MB + Engine MyISAM
    wp3a_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    wp3a_revslider_css_bkp: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    wp3a_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_revslider_sliders: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
    wp3a_revslider_sliders_bkp: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
    wp3a_revslider_slides: Data: 0.34MB + Index: 0.00MB + Engine MyISAM
    wp3a_revslider_slides_bkp: Data: 0.39MB + Index: 0.00MB + Engine MyISAM
    wp3a_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_sgpb_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_sgpb_subscription_error_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp3a_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp3a_term_relationships: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
    wp3a_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp3a_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp3a_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_usermeta: Data: 0.13MB + Index: 0.07MB + Engine MyISAM
    wp3a_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp3a_wcusage_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_wcusage_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_wcusage_register: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_wc_admin_notes: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    wp3a_wc_admin_note_actions: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
    wp3a_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp3a_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp3a_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp3a_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp3a_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp3a_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp3a_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp3a_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp3a_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_wc_product_meta_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
    wp3a_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp3a_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_wpgdprc_access_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_wpgdprc_delete_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_wpgdprc_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_wpmailsmtp_debug_events: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp3a_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp3a_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_yith_wcaf_clicks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp3a_yith_wcaf_commissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp3a_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_yith_wcaf_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp3a_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_yith_wcaf_rate_rulemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp3a_yith_wcaf_rate_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp3a_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp3a_yoast_indexable: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    wp3a_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp3a_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp3a_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp3a_yoast_seo_links: Data: 0.16MB + Index: 0.13MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 478
    cm-ad-item: 1
    custom_css: 1
    e-landing-page: 1
    elementor_library: 26
    giftcard: 4
    mc4wp-form: 1
    nav_menu_item: 12
    oembed_cache: 2
    order_status: 1
    page: 21
    popup: 2
    popup_theme: 8
    portfolio: 5
    post: 23
    product: 100
    product_variation: 199
    revision: 1009
    shop_coupon: 2
    shop_order: 24
    wp_block: 6
    wp_font_face: 33
    wp_font_family: 12
    wp_global_styles: 2
    wp_navigation: 1
    wp_template: 2
    wpcf7_contact_form: 1
    wpcode: 3
    wpgv_voucher_product: 3
    yay-currency-manage: 2

    ### Security ###

    Secure connection (HTTPS):
    Hide errors from visitors:

    ### Active Plugins (32) ###

    Contact Form 7: by Takayuki Miyoshi – 5.9.8
    Disable Right Click For WP: by Aftab Muni – 1.1.6
    Elementor: by Elementor.com – 3.23.4
    Envato Market: by Envato – 2.0.12
    Facebook for WooCommerce: by Facebook – 3.2.7
    Google for WooCommerce: by WooCommerce – 2.8.2
    Site Kit by Google: by Google – 1.133.0
    WPCode Lite: by WPCode – 2.2.1
    Ajax Search Product: by JoomMasters – 1.1
    Kirki Customizer Framework: by Themeum – 5.1.0
    Kitify by Novaworks: by Novaworks – 1.0.4.6
    Loginizer: by Softaculous – 1.9.1
    Nova Ajax Product Filters: by Novaworks – 1.0.0
    Novaworks: by Novaworks – 2.0.1
    Meta pixel for WordPress: by Facebook – 3.0.16
    MailerLite - Signup forms (official): by MailerLite – 1.7.12
    Product Visibility by Country for WooCommerce: by WP Wham – 1.4.9
    Slider Revolution: by ThemePunch – 6.6.3
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.24.4

    Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.8.2
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.3.74

    Variation Swatches for WooCommerce: by Emran Ahmed – 2.1.1
    Country Based Payments for WooCommerce: by Ivan Paulin – 1.5
    WooCommerce Price Based on Country: by Oscar Gare – 3.4.9
    WooCommerce: by Automattic – 9.1.4
    Yoast SEO: by Team Yoast – 23.2
    Cookie Information | Free WP GDPR Consent Plugin: by Cookie Information – 2.0.23
    WP Headers And Footers: by WPBrigade – 2.2.1
    WP Mail SMTP: by WP Mail SMTP – 4.1.1
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.5.0

    YITH WooCommerce Affiliates: by YITH – 3.10.0
    YITH WooCommerce Gift Cards: by YITH – 4.15.0

    ### Inactive Plugins (0) ###

    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: NGN (₦)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    wgm_gift_card (wgm_gift_card)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com:
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled:
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 3 MB

    ### WC Pages ###

    Shop base: #23 - /shop-2/
    Cart: #9 - /cart/ - Contains the [woocommerce_cart] shortcode
    Checkout: #10 - /checkout/ - Contains the [woocommerce_checkout] shortcode
    My account: #26 - /my-account-2/
    Terms and conditions: #3553 - /terms-of-use-2/

    ### Theme ###

    Name: Robeto
    Version: 1.1.0
    Author URL: https://www.novaworks.net/
    Child Theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support:

    ### Templates ###

    Overrides: robeto 3/woocommerce/archive-product.php
    robeto 3/woocommerce/cart/cart.php
    robeto 3/woocommerce/content-product.php
    robeto 3/woocommerce/content-single-product.php
    robeto 3/woocommerce/loop/add-to-cart.php
    robeto 3/woocommerce/loop/pagination.php
    robeto 3/woocommerce/myaccount/form-login.php
    robeto 3/woocommerce/single-product/meta.php
    robeto 3/woocommerce/single-product/tabs/tabs.php
    robeto 3/woocommerce/single-product.php

    ### Product Visibility by Country Settings ###

    Product Visibility by Country: yes
    Hide catalog visibility: yes
    Make non-purchasable: no
    Hide visibility in "WooCommerce Blocks": no
    Modify query: yes
    Redirect URL. You will need Product Visibility by Country for WooCommerce Pro plugin to customize redirect URL.:
    Modify widget query: yes
    Hide price: no
    Content:
    Info on single product page: yes
    Content: The product is not available in your country.
    Info on archives: yes
    Content: The product is not available in your country.
    Admin products list column:
    Select box type:
    Hide product terms:
    Hide products:
    Debug mode:
    Disable URL:
    Queries:
    Check post type:
    Use simple redirect:

    ### Geolocation debug info ###

    Default customer location: geolocation
    MaxMind GeoIP database:
    MaxMind GeoIP license:
    MM_COUNTRY_CODE:
    GEOIP_COUNTRY_CODE:
    HTTP_CF_IPCOUNTRY:
    HTTP_X_COUNTRY_CODE:
    HTTP_X_REAL_IP:
    HTTP_X_FORWARDED_FOR:
    REMOTE_ADDR: 73.232.47.122
    Real external IP: 2601:2c0:8c83:2330:d163:1533:a1b0:e890
    WCPBC_USE_REMOTE_ADDR: –
    Geolocation Test: Runing...

    ### PBC Settings ###

    Version: 3.4.9 (1723903476)
    Base location: US:TX
    Base currency: NGN
    Price Based On: shipping
    Shipping:
    Test mode: –
    Test country: –
    Load products price in background:
    Prices entered with tax: –
    Calculate tax based on: base
    Display prices in the shop: excl

    ### Zone Pricing Nigeria ###

    zone_id: nigeria
    enabled: yes
    name: Nigeria
    countries: NG
    currency: NGN
    exchange_rate: 1
    auto_exchange_rate: no
    disable_tax_adjustment: no
    order: 9999

    ### Zone Pricing UK ###

    zone_id: uk
    enabled: yes
    name: UK
    countries: GB
    currency: GBP
    exchange_rate: 0.0025
    auto_exchange_rate: no
    disable_tax_adjustment: no
    order: 9999

    ### Zone Pricing USA ###

    zone_id: usa
    enabled: yes
    name: USA
    countries: CA | US
    currency: USD
    exchange_rate: 0.0035
    auto_exchange_rate: no
    disable_tax_adjustment: no
    order: 9999

    ### Zone Pricing Europe ###

    zone_id: europe
    enabled: yes
    name: Europe
    countries: FR | DE | GR | IE | IT | NL | PT | ES | SE
    currency: EUR
    exchange_rate: 0.002
    auto_exchange_rate: no
    disable_tax_adjustment: no
    order: 9999

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    pattern-toolkit-full-composability
    product-pre-publish-modal
    printful
    settings
    async-product-editor-category-field
    product-editor-template-system

    Daily Cron: Next scheduled: 2024-08-18 08:04:14 +00:00
    Options:
    Notes: 207
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 994
    Oldest: 2024-07-17 15:14:22 +0000
    Newest: 2024-08-17 14:22:26 +0000

    Failed: 35
    Oldest: 2022-12-14 02:38:46 +0000
    Newest: 2024-08-16 19:53:00 +0000

    Pending: 6
    Oldest: 2024-08-18 03:00:00 +0000
    Newest: 2024-08-19 14:00:00 +0000

    ### Status report information ###

    Generated at: 2024-08-17 14:23:55 +00:00
    `

    Hey, @uchennayah!

    Thanks for getting back to us.

    If updating did not solve the issue, can you please try switching the theme to a default theme such as Storefront and check if the issue persists?

    When you do, please make sure that Kitify by Novaworks plugin is disabled too 🙂

    Please let us know how it goes.

    Have a wonderful day!

    Thread Starter uchennayah

    (@uchennayah)

    Hi I have switched the theme and the issue still persists. Please what can I do? @carolm29 @doublezed2

    • This reply was modified 1 month, 2 weeks ago by uchennayah.
    Plugin Support Shameem a11n

    (@shameemreza)

    Hi @uchennayah

    Thanks for sharing further details. This kind of problem is usually caused by a conflict with your payment gateway plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Make a test purchase using a default payment gateway like Cash on delivery.

    I hope this helps! Please let us know how it goes or if you need further assistance.

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