Error saving Customer. Reason:
-
Hello I keep having a periodic critical error message on my website and I am noticing that during payment this error code “error saving customer. Reason ” keeps showing up. Please find attached my status report and log this. Thanks
System Status
<br>### WordPress Environment ###<br><br>WordPress address (URL): https://www.estrogine.com<br>Site address (URL): https://www.estrogine.com<br>WC Version: 9.1.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.7.4<br>Log Directory Writable: ✔<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.29<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.8-MariaDB-cll-lve<br>Max Upload Size: 2 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔<br><br>### Database ###<br><br>WC Database Version: 9.1.4<br>WC Database 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InnoDB<br>wp3a_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp3a_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp3a_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp3a_yoast_seo_links: Data: 0.16MB + Index: 0.13MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>attachment: 478<br>cm-ad-item: 1<br>custom_css: 1<br>e-landing-page: 1<br>elementor_library: 26<br>giftcard: 4<br>mc4wp-form: 1<br>nav_menu_item: 17<br>oembed_cache: 2<br>order_status: 1<br>page: 21<br>popup: 2<br>popup_theme: 8<br>portfolio: 5<br>post: 23<br>product: 100<br>product_variation: 199<br>revision: 1009<br>shop_coupon: 2<br>shop_order: 21<br>wp_block: 6<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_global_styles: 2<br>wp_navigation: 1<br>wp_template: 2<br>wpcf7_contact_form: 1<br>wpcode: 3<br>wpgv_voucher_product: 3<br>yay-currency-manage: 2<br><br>### Security ###<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔<br><br>### Active Plugins (31) ###<br><br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Disable Right Click For WP: by Aftab Muni – 1.1.6<br>Elementor: by Elementor.com – 3.23.4<br>Facebook for WooCommerce: by Facebook – 3.2.7<br>Google for WooCommerce: by WooCommerce – 2.8.2<br>Site Kit by Google: by Google – 1.133.0<br>WPCode Lite: by WPCode – 2.2.1<br>Ajax Search Product: by JoomMasters – 1.1<br>Kirki Customizer Framework: by Themeum – 5.1.0<br>Kitify by Novaworks: by Novaworks – 1.0.4.6<br>Loginizer: by Softaculous – 1.9.1<br>Meta pixel for WordPress: by Facebook – 3.0.16<br>MailerLite - Signup forms (official): by MailerLite – 1.7.12<br>Product Visibility by Country for WooCommerce: by WP Wham – 1.4.9<br>Slider Revolution: by ThemePunch – 6.6.3<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.24.4<br><br>Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.8.2<br>Payment Plugins for Stripe WooCommerce: by Payment Plugins<br>support@paymentplugins.com – 3.3.74<br><br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>Variation Swatches for WooCommerce: by Emran Ahmed – 2.1.1<br>Country Based Payments for WooCommerce: by Ivan Paulin – 1.5<br>WooCommerce Price Based on Country: by Oscar Gare – 3.4.9<br>WooCommerce Shipping & Tax: by WooCommerce – 2.7.0<br>WooCommerce: by Automattic – 9.1.4<br>Yoast SEO: by Team Yoast – 23.2<br>Cookie Information | Free WP GDPR Consent Plugin: by Cookie Information – 2.0.23<br>WP Headers And Footers: by WPBrigade – 2.2.1<br>WP Mail SMTP: by WP Mail SMTP – 4.1.1<br>WP-Optimize - Clean, Compress, Cache: by David Anderson<br>Ruhani Rabin<br>Team Updraft – 3.5.0<br><br>YITH WooCommerce Affiliates: by YITH – 3.10.0<br>YITH WooCommerce Gift Cards: by YITH – 4.15.0<br><br>### Inactive Plugins (1) ###<br><br>WooCommerce Shipping: by WooCommerce – 1.0.4<br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php<br><br>### Settings ###<br><br>API Enabled: –<br>Force SSL: –<br>Currency: NGN (₦)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>gift-card (gift-card)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)<br>wgm_gift_card (wgm_gift_card)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 3 MB<br><br>### WC Pages ###<br><br>Shop base: #23 - /shop-2/<br>Cart: #9 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #10 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #26 - /my-account-2/<br>Terms and conditions: #3553 - /terms-of-use-2/<br><br>### Theme ###<br><br>Name: Robeto<br>Version: 1.0.8<br>Author URL: https://www.novaworks.net/<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Overrides: robeto/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0<br>robeto/woocommerce/cart/cart.php<br>robeto/woocommerce/content-product.php<br>robeto/woocommerce/content-single-product.php<br>robeto/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.0.0<br>robeto/woocommerce/loop/pagination.php<br>robeto/woocommerce/myaccount/form-login.php<br>robeto/woocommerce/single-product/meta.php<br>robeto/woocommerce/single-product/tabs/tabs.php<br>robeto/woocommerce/single-product.php<br><br>Outdated Templates: ❌<br> <br> <br> Learn how to update<br><br>### Product Visibility by Country Settings ###<br><br>Product Visibility by Country: yes<br>Hide catalog visibility: yes<br>Make non-purchasable: no<br>Hide visibility in "WooCommerce Blocks": no<br>Modify query: yes<br>Redirect URL. You will need Product Visibility by Country for WooCommerce Pro plugin to customize redirect URL.: <br>Modify widget query: yes<br>Hide price: no<br>Content: <br>Info on single product page: yes<br>Content: The product is not available in your country.<br>Info on archives: yes<br>Content: The product is not available in your country.<br>Admin products list column: <br>Select box type: <br>Hide product terms: <br>Hide products: <br>Debug mode: <br>Disable URL: <br>Queries: <br>Check post type: <br>Use simple redirect: <br><br>### Geolocation debug info ###<br><br>Default customer location: geolocation_ajax<br>MaxMind GeoIP database: ✔<br>MaxMind GeoIP license: ✔<br>MM_COUNTRY_CODE: ❌<br>GEOIP_COUNTRY_CODE: ❌<br>HTTP_CF_IPCOUNTRY: ❌<br>HTTP_X_COUNTRY_CODE: ❌<br>HTTP_X_REAL_IP: ❌<br>HTTP_X_FORWARDED_FOR: ❌<br>REMOTE_ADDR: 73.232.47.122<br>Real external IP: 2601:2c0:8c83:2330:a42d:6c7f:f033:2645<br>WCPBC_USE_REMOTE_ADDR: –<br>Geolocation Test: Runing...<br><br>### PBC Settings ###<br><br>Version: 3.4.9 (1720916956)<br>Base location: US:TX<br>Base currency: NGN<br>Price Based On: shipping<br>Shipping: ✔<br>Test mode: –<br>Test country: –<br>Load products price in background: ✔<br>Prices entered with tax: –<br>Calculate tax based on: shipping<br>Display prices in the shop: excl<br><br>### Zone Pricing America ###<br><br>zone_id: america<br>enabled: yes<br>name: America<br>countries: CA | US<br>currency: USD<br>exchange_rate: 0.0035<br>auto_exchange_rate: no<br>disable_tax_adjustment: no<br>order: 9999<br><br>### Zone Pricing Nigeria ###<br><br>zone_id: nigeria<br>enabled: yes<br>name: Nigeria<br>countries: NG<br>currency: NGN<br>exchange_rate: 1<br>auto_exchange_rate: no<br>disable_tax_adjustment: no<br>order: 9999<br><br>### Zone Pricing Europe ###<br><br>zone_id: europe<br>enabled: yes<br>name: Europe<br>countries: FR | DE | IT | LU | PL | GB<br>currency: GBP<br>exchange_rate: 0.0025<br>auto_exchange_rate: no<br>disable_tax_adjustment: no<br>order: 9999<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ✔ Next scheduled: 2024-08-16 08:04:14 +00:00<br>Options: ✔<br>Notes: 208<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 953<br>Oldest: 2024-07-16 00:13:05 +0000<br>Newest: 2024-08-15 23:37:01 +0000<br><br>Failed: 34<br>Oldest: 2022-12-14 02:38:46 +0000<br>Newest: 2024-07-15 11:34:07 +0000<br><br>Pending: 7<br>Oldest: 2024-08-16 03:00:00 +0000<br>Newest: 2024-08-21 10:45:47 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-15 23:40:28 +00:00<br>
LOG CODE
2024-08-15T22:12:27+00:00 Critical Uncaught Error: Call to undefined function kitify_helper() in /home/estrogin/public_html/wp-content/themes/robeto/functions/wc/wc-config.php:46
Additional context
2024-08-15T22:15:09+00:00 Critical Uncaught Error: Class "Elementor\Core\Base\Module" not found in /home/estrogin/public_html/wp-content/plugins/kitify/inc/modules/theme-builder/module.php:19
Additional context
2024-08-15T22:15:53+00:00 Critical Uncaught Error: Class "Elementor\Core\Base\Module" not found in /home/estrogin/public_html/wp-content/plugins/kitify/inc/modules/theme-builder/module.php:19
Additional context
2024-08-15T22:17:26+00:00 Critical Uncaught Error: Call to undefined function kitify_helper() in /home/estrogin/public_html/wp-content/themes/robeto/functions/wc/wc-config.php:46
Additional context
2024-08-15T22:17:34+00:00 Critical Uncaught Error: Call to undefined function kitify_helper() in /home/estrogin/public_html/wp-content/themes/robeto/functions/wc/wc-config.php:46
Additional context
2024-08-15T22:20:20+00:00 Critical Uncaught Error: Class "Elementor\Core\Base\Module" not found in /home/estrogin/public_html/wp-content/plugins/kitify/inc/modules/theme-builder/module.php:19
Additional contextThe page I need help with: [log in to see the link]
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