Hello @bjarkej ,
I would first recommend reviewing the configuration documentation to make sure you haven’t missed anything.
If that doesn’t help, please share a copy of your site’s System Status Report. You can find it by navigating to WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve completed this, paste it here in your response or in a Gist .
Look forward to hearing back from you.
System report:
WordPress Environment
WordPress address (URL): https://www.stillhet.noServer Environment
Server Info: ApacheDatabase
WC Database Version: 7.6.0Post Type Counts
3d-flip-book: 4Security
Secure connection (HTTPS): ✔Active Plugins (104)
Restrict User Access: av Joachim Jensen - DEV Institute – 2.4.2Inactive Plugins (25)
Add From Server: av Dion Hulse – 3.4.5support@iconicwp.com – 1.3.4Dropin Plugins (1)
sunrise.php: sunrise.php
Must Use Plugins (1)
Health Check Troubleshooting Mode: av – 1.9.0
Settings
API Enabled: ✔WC Pages
Butikkbase: #29525 - /shop/Theme
Name: Askyoga childTemplates
Overrides: –
More Sorting Settings
More Sorting for WooCommerce: yesWooCommerce Google Product Feed feeds
b47064b010ffad36: Google Product feedWooCommerce Google Product Feed options
Include variations in feed: EnabledWooCommerce Google Product Feed fields
Title: Pre-populates from product product_title.WooCommerce Google Product Feed DB status
Database version: 16Product Bundles
Database Version: 6.18.4WooCommerce PayPal Payments
Onboarded: ✔Admin
Enabled Features: activity-panelsAction Scheduler
Canceled: 1Status report information
Generated at: 2023-04-14 18:51:48 +02:00
Sorry – copied System report from the wrong site. Here is the correct one:
WordPress Environment
WordPress address (URL): https://www.binduas.comServer Environment
Server Info: ApacheDatabase
WC Database Version: 7.6.0Post Type Counts
3d-flip-book: 3Security
Secure connection (HTTPS): ✔Active Plugins (85)
Add From Server: by Dion Hulse – 3.4.5Inactive Plugins (45)
Activities: by Mikal Naustdal – 1.1.8hlcsoftware.eu@gmail.com – 1.0.6
Export media with selected content: by Joost de Keijzer – 2.1.4support@iconicwp.com – 1.3.4Dropin Plugins (1)
sunrise.php: sunrise.php
Must Use Plugins (1)
Health Check Troubleshooting Mode: by – 1.9.0
Settings
API Enabled: ✔WC Pages
Shop base: #227401 - /shop/Theme
Name: Bindu childTemplates
Overrides: –
More Sorting Settings
More Sorting for WooCommerce: yesProduct Bundles
Database Version: 6.18.4WooCommerce PayPal Payments
Onboarded: ✔Admin
Enabled Features: activity-panelsAction Scheduler
Canceled: 25Status report information
Generated at: 2023-04-14 21:05:21 +02:00
Hi,
Thanks for your clarification and for sending the system report.
Can you please double-check that your account is connected to Google Merchant Center properly? More info about it is below:
If the issue persists after that, can you navigate under WooCommerce > System Status > Logs (See if there is an entry at the top right for google-listings-and-ads, if so, please select it, and let us know what are the error logs generated).
Looking forward to hearing from you.
As seen in the screenshot binduas.com is verified and claimed.
Google Merchant Center ID 549413337 (Bindu AS)
Error log:
2023-04-14T13:06:08+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::get_merchant_accounts Client error: GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 400 Bad Request response:GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 400 Bad Request response:GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 400 Bad Request response:GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 400 Bad Request response:GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 400 Bad Request response:GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 400 Bad Request response:GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 400 Bad Request response:GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 400 Bad Request response:POST https://api-vipgo.woocommerce.com/google/manager/create-merchant resulted in a 400 Bad Request response:GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 400 Bad Request response:GET https://api-vipgo.woocommerce.com/google/manager/merchant-accounts resulted in a 400 Bad Request response:
When trying to connect binduas.com to the Google Merchant Center using Firefox – instead of Chrome (which may have had some cache issues) – everything went fine.
Anyway – thanks for your help!
Glad to hear everything is working now, @bjarkej !
I will be marking the thread as solved. If you have a few minutes, we’d love it if you could leave us a review: https://wordpress.org/support/plugin/google-listings-and-ads/reviews/
Cheers!
