Video Thumbnails
Error retrieving a thumbnail from the URL (3 posts)

  1. Elvis
    Posted 3 years ago #

    Hello there,
    I've just installed the latest version of the plugin on my site http://www.musicaltv.al

    However, something is not working properly as I am not able to retrieve thumbnails for any of the YouTube videos that I need.

    My server has:
    PHP Version 5.3.23
    Wordpress Version: 3.6
    It's a dedicated server.

    If I disable the pluging then the site seems to work fine (whereas when it is active the site does not work properly with the template).

    Here is the debugging message I get:

    Test Saving to Media Library

    This test checks for issues with the process of saving a remote thumbnail to your local media library.

    ✖ Error retrieving a thumbnail from the URL http://img.youtube.com/vi/dMH0bHeiRNg/0.jpg using wp_remote_get()
    If opening that URL in your web browser returns anything else than an error page, the problem may be related to your web server and might be something your host administrator can solve.
    Details: name lookup timed out


  2. Sutherland Boswell
    Plugin Author

    Posted 3 years ago #

    Just a few questions: Is cURL enabled on your server? Will it download thumbnails from another source?

    Something seems to be preventing your server from making external requests, this plugin's HTTP module may be able to help you diagnose the problem.

  3. Elvis
    Posted 3 years ago #

    Hi again, sorry for the delay.

    I did install the plugin and the cURL worked fine:
    ---------------system message-----------
    Successfully retrieved & verified document from http://tools.dd32.id.au/wordpress/core-control.php

    However, this is what I'm getting this for several video services:

    Error retrieving video information from the URL http://vimeo.com/api/oembed.xml?url=http%3A//vimeo.com/41504360 using wp_remote_get()

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