Title: Error retrieveing WordPress Hashes
Last modified: September 1, 2016

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# Error retrieveing WordPress Hashes

 *  Resolved [coadr93](https://wordpress.org/support/users/coadr93/)
 * (@coadr93)
 * [10 years ago](https://wordpress.org/support/topic/error-retrieveing-wordpress-hashes/)
 * I keep getting this error in the Dashboard.
 * Error retrieveing WordPress Hashes It says something more but I have uninstalled.
 * Also, when I generate the API, it looks like it’s generated, but then when I 
   click scan malware or something / change page or anything, the message to generate
   reappears and says the theme is not fully activated.
 * **I also really need to know this:**
 * I can very clearly recall that the first time I installed the plugin, it asked
   me that in order to scan it needs FTP access. I did not know the FPT account 
   at that point so I skipped, and now I cannot find that page. I then tried to 
   install the plugin on other websites of mine and the message won’t show. Was 
   it the virus trying to do some phishing ? And get FTP access ?
 * [https://wordpress.org/plugins/sucuri-scanner/](https://wordpress.org/plugins/sucuri-scanner/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [coadr93](https://wordpress.org/support/users/coadr93/)
 * (@coadr93)
 * [10 years ago](https://wordpress.org/support/topic/error-retrieveing-wordpress-hashes/#post-7587414)
 * I also get this error after clicking generate
 * Warning: curl_exec() has been disabled for security reasons in /home/amadeoh/
   public_html/wp-content/plugins/sucuri-scanner/sucuri.php on line 5357
 *  [yorman](https://wordpress.org/support/users/yorman/)
 * (@yorman)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/error-retrieveing-wordpress-hashes/#post-7587489)
 * > It asked me that in order to scan it needs FTP access
 * Oh Jesus no!!! :-O
 * I have been maintaining the Sucuri plugin for three years now, I can assure you
   that it has never required FTP access to execute a malware scan. The malware 
   scanner is powered by an API service [1] that basically sends HTTP requests to
   the website in order to detect malicious code in the HTML, JS, and CSS files.
   Maybe you used to be a registered client and one of my co-workers in the support
   team asked for FTP access so he / she could execute a server side scanner, but
   the plugin is a web application scanner so FTP access is not necessary.
 * The warning message you have about the _“curl\_exec”_ function is generated by
   your hosting provider, as the message says they disabled that function for security
   reasons. I suggest you to contact them and ask what reasons were those, if they
   can’t enable it for your account then you will not be able to use the advanced
   features of the plugin, some of the features will work without it, but others
   require a full HTTP transport tool.
 * [1] [https://sitecheck.sucuri.net/](https://sitecheck.sucuri.net/)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error retrieveing WordPress Hashes’ is closed to new replies.

 * ![](https://ps.w.org/sucuri-scanner/assets/icon-256x256.png?rev=2875755)
 * [Sucuri Security - Auditing, Malware Scanner and Security Hardening](https://wordpress.org/plugins/sucuri-scanner/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sucuri-scanner/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sucuri-scanner/)
 * [Active Topics](https://wordpress.org/support/plugin/sucuri-scanner/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sucuri-scanner/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sucuri-scanner/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [yorman](https://wordpress.org/support/users/yorman/)
 * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/error-retrieveing-wordpress-hashes/#post-7587489)
 * Status: resolved