Title: Error registering users in some cases
Last modified: March 9, 2022

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# Error registering users in some cases

 *  Resolved [yuenhoe](https://wordpress.org/support/users/yuenhoe/)
 * (@yuenhoe)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/error-registering-users-in-some-cases/)
 * Hello,
 * We’ve been using jetpack CRM for a long time now. Recently we’ve had to integrate
   a new login solution (a plugin called onelogin), and for some reason, when registering
   users with this plugin, we’re getting a critical error. The logs show the following:
 * `PHP Fatal error: Uncaught Error: Call to a member function getSettings() on 
   bool in /var/www/html/wp-content/plugins/zero-bs-crm/includes/wh.config.lib.php:
   475\nStack trace:\n#0 /var/www/html/wp-content/plugins/zero-bs-crm/includes/wh.
   config.lib.php(55): WHWPConfigLib->loadFromDB()\n#1 /var/www/html/wp-content/
   plugins/zero-bs-crm/includes/ZeroBSCRM.Core.php(2099): WHWPConfigLib->__construct()\
   n#2 /var/www/html/wp-content/plugins/zero-bs-crm/includes/ZeroBSCRM.DAL3.Helpers.
   php(7039): ZeroBSCRM->checkSettingsSetup()\n#3 /var/www/html/wp-content/plugins/
   jetpackcrm-ext-wordpress-utilities/includes/class-zerobscrm-wordpressutilities.
   php(182): zeroBSCRM_getSetting()\n#4 /var/www/html/wp-includes/class-wp-hook.
   php(292): ZeroBSCRM_WordPressUtilities->store_user_register()\n#5 /var/www/html/
   wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters()\n#6 /var/www/html/
   wp-includes/plugin.php(484): WP_Hook->do_action()\n#7 /var/www/html/wp-includes/
   user.php(2119): do_action()\n#8 /var/www/html/wp-content/plugins/onelogin-saml-
   sso/php/functions.ph in /var/www/html/wp-content/plugins/zero-bs-crm/includes/
   wh.config.lib.php on line 475, referer:`
 * Seems like a problem that came from ZeroBSCRM_WordPressUtilities->store_user_register().
 * Any help would be appreciated!

Viewing 1 replies (of 1 total)

 *  [Jay](https://wordpress.org/support/users/bluejay77/)
 * (@bluejay77)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/error-registering-users-in-some-cases/#post-15451199)
 * Hi [@yuenhoe](https://wordpress.org/support/users/yuenhoe/),
 * It looks like the OneLogin plugin basically bypasses WP user management by default.
 * We suspect there’s no WP user being created, and thus that extension (which relies
   on WP users) can’t create a contact.
 * This is not something we can really troubleshoot on our end, as it requires an
   external database of users, which is a custom setup.
 * Would you check if the setting in your plugin “Create user if not exists” fixes
   the issue for you? Here’s the screenshot of the setting:
 * [https://d.pr/i/N0VmH3](https://d.pr/i/N0VmH3)
 * Let us know how that goes!

Viewing 1 replies (of 1 total)

The topic ‘Error registering users in some cases’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Jay](https://wordpress.org/support/users/bluejay77/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/error-registering-users-in-some-cases/#post-15451199)
 * Status: resolved