Hi @sibony88,
“Product title is too long. Maximum allowed length is 150 characters.”
What happens if you make the title shorter? Does that solve the problem, or the error message persists?
Is this happening for only one product?
Can you please share the product title here after testing with a shorter one?
Thanks!
hi,
when i shorten the title the error goes away and i received a sync number as normal.
long title “כסא אוכל מעוצב לתינוק דגם סאני מבית EASYBABY קל להרכבה ולניקוי עם מבנה יציב ובטיחותי הכולל מושב ארגונומי נוח” ERROR
short title “כסא אוכל מעוצב לתינוק דגם סאני מבית EASYBABY קל להרכבה ולניקוי עם מבנה יציב ובטיחותי”
long link with the error “https://spirala-toys.co.il/product/%d7%9b%d7%a1%d7%90-%d7%90%d7%95%d7%9b%d7%9c-%d7%9e%d7%a2%d7%95%d7%a6%d7%91-%d7%9c%d7%aa%d7%99%d7%a0%d7%95%d7%a7-%d7%93%d7%92%d7%9d-%d7%a1%d7%90%d7%a0%d7%99-%d7%9e%d7%91%d7%99%d7%aa-easybaby-%d7%a7/”
shor link no error “https://spirala-toys.co.il/product/%d7%9b%d7%a1%d7%90-%d7%90%d7%95%d7%9b%d7%9c-%d7%9e%d7%a2%d7%95%d7%a6%d7%91-%d7%9c%d7%aa%d7%99%d7%a0%d7%95%d7%a7-%d7%93%d7%92%d7%9d-%d7%a1%d7%90%d7%a0%d7%99-%d7%9e%d7%91%d7%99%d7%aa-easybaby-%d7%a7/”
maybe it’s something related to the unicode characters?
it is happening with all products and its new error i have the catalong more than three years
Hi there @sibony88 👋
Thanks for sharing this information with us. We’re going to need to take a closer look into this.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there. Thanks!
hi,
i did check the unicode characters and that is the issue!! if i’m changing the characters to english with the same length and even more, all is ok
my web site is in hebrew
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This reply was modified 3 years, 9 months ago by
sibony88.
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This reply was modified 3 years, 9 months ago by sibony88.
Hi @sibony88
Thank you for letting us know what you’ve checked and what you’re seeing. Please go ahead and open up that ticket with us as Joash suggested and we’ll be happy to investigate further.
Thank you!
hi,
WooCommerce Support: Ticket #4802172
Hi @sibony88
Thank you for letting us know you’ve gotten that opened up, we work on a queue system and will get back to you shortly. I’m going to mark this thread as resolved for now so we can continue in your ticket.
Hi there,
I appreciate your patience so far!
We replied to the ticket you created, but I decided to reply back here as a reference if someone else ends up on this topic.
We were able to reproduce this issue. I believe that it counts Unicode instead of the text in the original language or something like that, so the title is getting too long.
You can follow this issue for more details while our team investigates this issue: https://github.com/woocommerce/facebook-for-woocommerce/issues/2164
hi,
Any news ?
i cant run ads on facebook my products not syncing .
is it a plugin issue or facebook issue ?
Hi @sibony88
For further updates please follow along on the GitHub thread Felipe posted as this will be the first place to see any updates to this issue:
https://github.com/woocommerce/facebook-for-woocommerce/issues/2164
Thank you!
