Title: Error Processing Your Order Last modified: September 4, 2024 --- # Error Processing Your Order * Resolved [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-processing-your-order-3/) * Hello, * I seem to get this error when going to check out for the first time on a device– but it doesn’t happen all the time. The error may be related to the billing address, but I’m not completely sure. But I don’t want it to be an issue for customers. * > [View post on imgur.com](https://imgur.com/aH36L1l) Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Rajesh K. (woo-hc)](https://wordpress.org/support/users/rajeshml/) * (@rajeshml) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-processing-your-order-3/#post-17995688) * Hello [@prcm777](https://wordpress.org/support/users/prcm777/), * Thank you for reaching out to WooCommerce Support. * Can you share more details, please? Does it happen for all your orders or just a few? Any specific type of payment gateway or all? Which payment gateways and plugins are you using? Could you please share what led you to suspect the billing address might be the cause? * In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further: - **System Status Report** which you can find via WooCommerce > Status > Get system report > Copy for support. - **Fatal error logs** (if any) under WooCommerce > Status > Logs. * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Once we have more information, we’ll be able to assist you further. * Thanks! * Thread Starter [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-processing-your-order-3/#post-17996758) * Yes there are there are lots of this same error: * [[2024-08-21T17:42:30+00:00 Critical Uncaught Error: Call to undefined function FusionBuilder() in /var/www/clients/client10/web15/web/wp-content/themes/Avada/ includes/lib/inc/class-fusion-woocommerce.php:171 Additional context{ “error”:{“ type”: 1, “file”: “/var/www/clients/client10/web15/web/wp-content/themes/Avada/ includes/lib/inc/class-fusion-woocommerce.php”, “line”: 171 }, “backtrace”: [“”,“# 0 /var/www/clients/client10/web15/web/wp-includes/class-wp-hook.php(324): Fusion_WooCommerce- >filter_woo_templates()”, “#1 /var/www/clients/client10/web15/web/wp-includes/ plugin.php(205): WP_Hook->apply_filters()”, “#2 /var/www/clients/client10/web15/ web/wp-content/plugins/woocommerce/includes/wc-core-functions.php(313): apply_filters()”,“# 3 /var/www/clients/client10/web15/web/wp-content/plugins/woocommerce/templates/ taxonomy-product-cat.php(22): wc_get_template()”, “#4 /var/www/clients/client10/ web15/web/wp-includes/template-loader.php(106): include(‘…’)”, “#5 /var/www/clients/ client10/web15/web/wp-blog-header.php(19): require_once(‘…’)”, “#6 /var/www/clients/ client10/web15/web/index.php(17): require(‘…’)”, “#7 {main}”, “thrown” ] } * There are also some of these: * 2024-08-25T03:32:23+00:00 Critical Uncaught Error: Call to undefined function wp_check_post_lock() in /var/www/clients/client10/web15/web/wp-content/themes/ Avada/includes/lib/inc/fusion-app/class-fusion-app.php:2339 Additional context{“ error”: { “type”: 1, “file”: “/var/www/clients/client10/web15/web/wp-content/ themes/Avada/includes/lib/inc/fusion-app/class-fusion-app.php”, “line”: 2339 },“ backtrace”: [ “”, “#0 /var/www/clients/client10/web15/web/wp-content/themes/Avada/ includes/lib/inc/fusion-app/class-fusion-app.php(1681): Fusion_App->get_post_lock_data()”,“# 1 /var/www/clients/client10/web15/web/wp-includes/class-wp-hook.php(324): Fusion_App- >live_scripts()”, “#2 /var/www/clients/client10/web15/web/wp-includes/class-wp- hook.php(348): WP_Hook->apply_filters()”, “#3 /var/www/clients/client10/web15/ web/wp-includes/plugin.php(517): WP_Hook->do_action()”, “#4 /var/www/clients/ client10/web15/web/wp-content/themes/Avada/includes/lib/inc/fusion-app/templates/ front-customize.php(27): do_action()”, “#5 /var/www/clients/client10/web15/web/ wp-includes/template-loader.php(106): include(‘…’)”, “#6 /var/www/clients/client10/ web15/web/wp-blog-header.php(19): require_once(‘…’)”, “#7 /var/www/clients/client10/ web15/web/index.php(17): require(‘…’)”, “#8 {main}”, “thrown” ] } * Thread Starter [prcm777](https://wordpress.org/support/users/prcm777/) * (@prcm777) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-processing-your-order-3/#post-17996759) * ```wp-block-code ### WordPress Environment ### WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 9.2.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.8.1 Log Directory Writable: ✔ WP Version: 6.6.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: nginx/1.18.0 PHP Version: 8.2.19 PHP Post Max Size: 64 MB PHP Time Limit: 600 PHP Max Input Vars: 5000 cURL Version: 7.81.0 OpenSSL/3.0.2 SUHOSIN Installed: – MySQL Version: 10.6.18-MariaDB-0ubuntu0.22.04.1 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### [REDACTED] ### Post Type Counts ### attachment: 842 avada_faq: 24 awb_off_canvas: 2 custom_css: 2 elementor_library: 2 fusion_element: 24 fusion_form: 2 fusion_tb_section: 1 language_switcher: 4 mailpoet_page: 1 nav_menu_item: 60 oembed_cache: 10 page: 90 post: 20 product: 68 product_variation: 276 revision: 442 seedprod: 2 shop_coupon: 6 shop_order: 7 slide: 6 wp_global_styles: 1 wp_navigation: 1 wp_template: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (16) ### Broken Link Checker: by WPMU DEV – 2.3.0 Potent Donations for WooCommerce: by WP Zone – 1.1.13 UPS Live Rates and Access Points: by Octolize – 2.3.9 Avada Builder: by ThemeFusion – 3.11.9 Avada Core: by ThemeFusion – 5.11.9 Simple Cloudflare Turnstile: by Elliot Sowersby RelyWP – 1.27.0 WooCommerce.com Update Manager: by Automattic – 1.0.3 WooCommerce USPS Shipping: by WooCommerce – 5.0.0 WooCommerce: by Automattic – 9.2.3 Wordfence Security: by Wordfence – 7.11.7 Yoast SEO: by Team Yoast – 23.3 WP Crontrol: by John Blackbourn – 1.17.0 WP Mail SMTP: by WP Mail SMTP – 4.1.1 Smush: by WPMU DEV – 3.16.6 WP Super Cache: by Automattic – 1.12.4 YITH WooCommerce Authorize.net Payment Gateway Premium: by YITH – 1.39.0 ### Inactive Plugins (0) ### ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php ### Settings ### Legacy API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: donation (donation) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 216 KB ### WC Pages ### Shop base: #6 - /store/ Cart: #7 - /cart/ - Contains the [woocommerce_cart] shortcode Checkout: #8 - /checkout/ - Contains the [woocommerce_checkout] shortcode My account: #9 - /my-account/ Terms and conditions: #7177 - /terms-and-conditions/ ### Theme ### Name: Avada Child Version: 1.0.0 Author URL: https://theme-fusion.com Child Theme: ✔ Parent Theme Name: Avada Parent Theme Version: 7.11.9 Parent Theme Author URL: https://themeforest.net/user/ThemeFusion WooCommerce Support: ✔ ### Templates ### Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system Daily Cron: ✔ Next scheduled: 2024-09-05 17:03:55 -04:00 Options: ✔ Notes: 209 Onboarding: completed ### Action Scheduler ### Canceled: 1 Oldest: 2024-08-09 22:59:39 -0400 Newest: 2024-08-09 22:59:39 -0400 Complete: 144 Oldest: 2024-08-05 10:46:25 -0400 Newest: 2024-09-04 14:04:35 -0400 Failed: 26 Oldest: 2022-09-01 20:09:04 -0400 Newest: 2024-07-26 09:43:22 -0400 Pending: 3 Oldest: 2024-09-04 16:05:03 -0400 Newest: 2024-09-05 14:04:35 -0400 ### Status report information ### Generated at: 2024-09-04 15:40:58 -04:00 ``` * [Fernando Marichal](https://wordpress.org/support/users/fermarichal/) * (@fermarichal) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-processing-your-order-3/#post-17997114) * Hello, * Thank you [@prcm777](https://wordpress.org/support/users/prcm777/), for sharing the error logs. * Based on the errors you’ve provided, it appears that the issue is related to your Avada theme. Specifically, the error is occurring due to the `FusionBuilder` and `wp_check_post_lock` functions, which are part of the Avada theme or its related functionality. These errors suggest that certain theme files may not be working properly with WooCommerce. * As a first step, I recommend temporarily switching to a default WordPress theme, like Storefront or Twenty Twenty-Four, to see if the issue persists. If the problem is resolved when switching themes, then it’s likely that the Avada theme is causing the conflict. * Please try disabling the Avada theme and let us know if the issue is resolved. If it is, you may need to reach out to Avada’s support team for a deeper investigation into the compatibility with WooCommerce. * Once you’ve tested this, please let us know how it goes, and we can assist you further if needed. * Thanks! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Error Processing Your Order’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 3 participants * Last reply from: [Fernando Marichal](https://wordpress.org/support/users/fermarichal/) * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/error-processing-your-order-3/#post-17997114) * Status: resolved