Title: Error processing file
Last modified: September 29, 2021

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# Error processing file

 *  Resolved [simke231](https://wordpress.org/support/users/simke231/)
 * (@simke231)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-processing-file-4/)
 * Hello, I am having trouble with shortpixel plugin. I recently bulk restored media
   and then restarted optimization because I wanted to add webp format. Now it just
   says “Error processing file: There was an error and your request was not processed.
   filename.jpg”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-processing-file-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * (@sixaxis)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-processing-file-4/#post-14923035)
 * Hi simke231,
 * Please have a look at this article, it should help you troubleshoot the issue:
   [https://help.shortpixel.com/article/453-error-there-was-an-error-and-your-request-was-not-processed](https://help.shortpixel.com/article/453-error-there-was-an-error-and-your-request-was-not-processed)
 * Have a good one!
 *  Thread Starter [simke231](https://wordpress.org/support/users/simke231/)
 * (@simke231)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-processing-file-4/#post-14923324)
 * Hello, thanks for the reply. I have tried these solutions, but none of them really
   work. However to me it seems to be the problem images that were converted from.
   png to .jpg and I think those are not getting optimization. What would be the
   solution to that?. Thanks for the reply.
    Best regards
 * EDIT:
    These images are optimzed because they load as webp on website but filetype
   is still shown as .png.
    -  This reply was modified 4 years, 7 months ago by [simke231](https://wordpress.org/support/users/simke231/).
 *  [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * (@sixaxis)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-processing-file-4/#post-14932137)
 * Hi simke231,
 * Thanks for the information. In order to better assist you, we would appreciate
   it if you could send us the following information:
    – Your domain – What plugins
   do you use and what versions you have installed. Here, a screenshot of your plugin
   list would be very useful – Screenshots of your ShortPixel plugin(s) settings(
   ShortPixel Image Optimizer, ShortPixel Adaptive Images and/or Autoptimize) – 
   Have you encountered the issue in more than one web browser (Chrome, Firefox,
   Edge, Safari, etc.)? – A few examples of image URLs that cannot be optimized
 * Lastly, some screenshots showing the issue you are facing would also help, including
   some links, but a screen recording is always better.
 * Thank you!
 *  [wordpresser](https://wordpress.org/support/users/mohammedays/)
 * (@mohammedays)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/error-processing-file-4/#post-15025935)
 * [@sixaxis](https://wordpress.org/support/users/sixaxis/) Hi, I see you are the
   plugin support, I had an error cannot access files (images) the common issue 
   in this forum. my issue was cloudflare, I am under attack mood was enabled. I
   disabled it then purged the cheche from it and from my cheching plugin and it
   works now. I hope this helps you!
 *  [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * (@sixaxis)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/error-processing-file-4/#post-15027766)
 * Thank you [@mohammedays](https://wordpress.org/support/users/mohammedays/) for
   your report! I will add this to our knowledge base 🙂
 * Have a good one!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error processing file’ is closed to new replies.

 * ![](https://ps.w.org/shortpixel-image-optimiser/assets/icon-256x256.gif?rev=3245715)
 * [ShortPixel Image Optimizer - Optimize Images, Convert WebP & AVIF](https://wordpress.org/plugins/shortpixel-image-optimiser/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/shortpixel-image-optimiser/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/shortpixel-image-optimiser/)
 * [Active Topics](https://wordpress.org/support/plugin/shortpixel-image-optimiser/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/shortpixel-image-optimiser/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/shortpixel-image-optimiser/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/error-processing-file-4/#post-15027766)
 * Status: resolved