Error processing file

  • Resolved Anonymous

    (@lookya23)


    5 years, 11 months ago

    Hello, I have just subscribed to your image optimization service. I have a very uncomfortable problem that has cost me a lot of time. to know, I do not work in “local”, I leave the shortpixel admin page open and leave it loaded quietly. Several images are not optimized and I receive as an error: “Error while processing the file:
    Media ID: 55 Skip this image, try the following. “every time I have an original photo, saved in photoshop, resized, saved, re-uplode (with your plugin Activate Media Replace) on my site with this method I managed to unlock 1 photo but for the rest the errors persistent .. it’s very annoying … Do you have a solution? Tanks ! ()

    • This topic was modified 5 years, 11 months ago by Anonymous.
    • This topic was modified 4 years, 2 months ago by Ipstenu (Mika Epstein). Reason: Removed email address
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  • Plugin Author ShortPixel

    (@shortpixel)

    5 years, 11 months ago

    Hi,
    thanks for your message, sorry to hear about this issue.

    Could you please contact us directly here as we may need temporary access to your site so we can reproduce the problem and figure out what it is?

    Thanks,
    Alex

Viewing 1 replies (of 1 total)
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