Title: Error processing donation
Last modified: April 26, 2024

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# Error processing donation

 *  Resolved [Marianne Wolda](https://wordpress.org/support/users/avatarix/)
 * (@avatarix)
 * [2 years ago](https://wordpress.org/support/topic/error-processing-donation/)
 * Hi, this was working up until at least April 16. I was alerted today that someone
   got an error trying to make a donation. I tried going in myself to test it and
   got the same error as soon as I clicked on either “pay with credit card” or “
   Pay Pal”… basically anything to move to the processing section after entering
   my name and emal: “There was an error processing your donation. Please contact
   the administrator.” Well, I’m the administrator and I have no idea what’s causing
   this. I see no notices on the back end. No alerts. I hadn’t changed anything.
   Not sure why it’s suddenly not processing. Help? Btw, I also got an error trying
   to set up an account on the GiveWP site.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-processing-donation%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [2 years ago](https://wordpress.org/support/topic/error-processing-donation/#post-17754757)
 * Hi, [@avatarix](https://wordpress.org/support/users/avatarix/).
 * I’m glad you reached out. I can certainly help you.
 * Every time a donation is made on your site – or attempted, GiveWP creates a new
   entry on the logs section on the dashboard that gives us further information 
   on what is happening. Can you send me logs for when you try to make a donation
   and get the errors below? You can find the logs under Donations > Tools > Logs.
 * Looking forward to helping you get to the bottom of this!
 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-processing-donation/#post-17789784)
 * Hi, [@avatarix](https://wordpress.org/support/users/avatarix/).
 * It’s been a while since we’ve heard back, and I know troubleshooting needs a 
   little extra time. I’m marking this as resolved for now, but if you still have
   questions, you can send them along right here, and I’ll be happy to hop back 
   in.
 * Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error processing donation’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/error-processing-donation/#post-17789784)
 * Status: resolved