Error processing checkout. Please try again.
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Hello,
it was working yesterday but after the update of the plugin few hours ago, I started getting “Error processing checkout. Please try again.”How do I resolve this please?
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Hello,
Can you provide the steps that I need to do on your site in order to reproduce that error? E.g. Go shop page, select product X, add it to cart, etc.
To check better into the site’s setup, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Let us know, thanks.
Hello,
Go to https://sfd-solutions.com/hotel/rooms/
Add any room to the cart and checkout.That is how to produce the error.
Hello,
Thanks for the info, to check better please provide us with the following:
Please send a copy of the system status report, you can find it via
WooCommerce > Status. Select “Get system report” and then “Copy for support”.Error Log: Share a copy of any fatal error log found under
WooCommerce > System Status > Logs(if any).Thank you.
### WordPress Environment ### WordPress address (URL): https://sfd-solutions.com/hotel Site address (URL): https://sfd-solutions.com/hotel WC Version: 6.8.0 REST API Version: ✔ 6.8.0 WC Blocks Version: ✔ 8.0.0 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 8 MB PHP Time Limit: 500 PHP Max Input Vars: 1000 cURL Version: 7.61.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.35-MariaDB Max Upload Size: 8 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.8.0 WC Database Prefix: wpwl_ Total Database Size: 24.84MB Database Data Size: 21.07MB Database Index Size: 3.77MB wpwl_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine 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Index: 0.09MB + Engine InnoDB wpwl_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpwl_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpwl_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpwl_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpwl_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpwl_wfco_connectormeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpwl_wfco_connectors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpwl_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Post Type Counts ### ae_global_templates: 4 attachment: 157 customize_changeset: 13 elementor_library: 7 hb_booking: 3 hb_extra_room: 3 hb_room: 17 mc4wp-form: 1 nav_menu_item: 16 page: 38 post: 21 product: 18 product_variation: 3 revision: 376 shop_order: 13 testimonials: 3 wfacp_checkout: 1 wffn_ty: 1 wpcf7_contact_form: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (19) ### WPSHAPERE: by AcmeeDesign Softwares and Solutions – 6.1.18 Anywhere Elementor: by WPVibes – 1.2.6 Classic Editor: by WordPress Contributors – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.6.2 Elementor Pro: by Elementor.com – 3.7.3 Elementor: by Elementor.com – 3.7.0 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7 Slider Revolution: by ThemePunch – 6.5.25 Thim Core: by ThimPress – 2.1.0 Widget Logic: by WPChef – 5.10.4 Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.7.3 WooCommerce: by Automattic – 6.8.0 WP Hotel Booking Block Room: by ThimPress – 1.7.7 WP Hotel Booking Room: by ThimPress – 1.8.2 WP Hotel Booking Coupon: by ThimPress – 1.7.3 WP Hotel Booking Report: by ThimPress – 1.7.2 WP Hotel Booking WooCommerce: by ThimPress – 1.9.4 WP Hotel Booking: by ThimPress – 1.10.5 YITH WooCommerce Customize My Account Page: by YITH – 3.10.0 ### Inactive Plugins (8) ### Loginizer: by Softaculous – 1.7.2 Members: by MemberPress – 3.2.1 Sailing Demo Data: by ThimPress – 2.0 Smash Balloon Instagram Feed: by Smash Balloon – 6.0.6 Thim Testimonials: by ThimPress – 1.3.1 WooFunnels Funnel Builder: by BuildWooFunnels – 2.3.0 WP Fastest Cache: by Emre Vona – 1.0.4 WP Hotel Booking Authorize Payment: by ThimPress – 1.7.4 ### Settings ### API Enabled: – Force SSL: – Currency: NGN (₦) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ ### WC Pages ### Shop base: #9 - /shop/ Cart: #1672 - /cart/ Checkout: #1673 - /checkout/ My account: #12 - /my-account/ Terms and conditions: ❌ Page visibility should be public ### Theme ### Name: Sailing Version: 4.2.3 Author URL: http://thimpress.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: sailing/woocommerce/archive-product.php sailing/woocommerce/content-product.php sailing/woocommerce/content-single-product.php sailing/woocommerce/loop/loop-start.php sailing/woocommerce/loop/pagination.php sailing/woocommerce/single-product/product-image.php sailing/woocommerce/single-product/product-thumbnails.php sailing/woocommerce/single-product/rating.php sailing/woocommerce/single-product/related.php sailing/woocommerce/single-product/review.php sailing/woocommerce/single-product/short-description.php sailing/woocommerce/single-product/tabs/description.php sailing/woocommerce/single-product/up-sells.php sailing/woocommerce/single-product.php sailing/woocommerce/content-product_cat.php ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-08-12 09:31:26 +00:00 Options: ✔ Notes: 51 Onboarding: completed ### Action Scheduler ### Complete: 74 Oldest: 2022-07-22 10:02:18 +0000 Newest: 2022-08-11 11:56:04 +0000 Pending: 1 Oldest: 2022-08-11 14:55:54 +0000 Newest: 2022-08-11 14:55:54 +0000 ### Status report information ### Generated at: 2022-08-11 12:01:26 +00:002022-08-06T00:32:25+00:00 CRITICAL Uncaught Error: Call to a member function save_display_settings_data() on bool in /home/xx/public_html/hotel/wp-content/plugins/elementor-pro/modules/popup/module.php:102
Stack trace:
#0 [internal function]: ElementorPro\Modules\Popup\Module->save_display_settings(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#1 /home/xx/public_html/hotel/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#2 /home/xx/public_html/hotel/wp-includes/class-wp-hook.php(307): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request(”)
#3 /home/xx/public_html/hotel/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
#4 /home/xx/public_html/hotel/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /home/xx/public_html/hotel/wp-admin/admin-ajax.php(187): do_action(‘wp_ajax_element…’)
#6 {main}
thrown in /home/xx/public_html/hotel/wp-content/plugins/elementor-pro/modules/popup/module.php on line 102Hello,
Thanks for sending the error log and system status report.
The errors are related to ElementorPro, in this case, please reach out to Elementor support.
Then you can run the following actions/steps:
- Temporarily switch your theme to Storefront.
- Disable all plugins except for WooCommerce.
- Add any room to the cart and checkout.
At this point see if the issue is still present, if it is not present, it means there was a conflict and you can reactivate the theme and plugins gradually one by one and check again after each reactivation until you find the culprit. You can find a more detailed explanation on how to do a conflict test here.
If you do not want to make testing on your production site, you can request a staging facility from your host, or you can set up your own staging environment using WP Staging for quickly spinning up a new test site.
Let us know if this worked for you.
Thanks. It was a problem with the Woofunnels plugin. I’ve removed it.
It was a problem with the Woofunnels plugin. I’ve removed it.
Thank you for letting us know that removing the
Woofunnelsplugin fixed this issue for you.I am marking this as resolved, but please let us know if any additional issues arise!
Thank you!
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