Support » Plugin: WooCommerce » Error processing checkout. Please try again.

  • Resolved jamm

    (@mybrandreview)


    Hello,
    it was working yesterday but after the update of the plugin few hours ago, I started getting “Error processing checkout. Please try again.”

    How do I resolve this please?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    Can you provide the steps that I need to do on your site in order to reproduce that error? E.g. Go shop page, select product X, add it to cart, etc.

    To check better into the site’s setup, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Let us know, thanks.

    Thread Starter jamm

    (@mybrandreview)

    Hello,
    Go to https://sfd-solutions.com/hotel/rooms/
    Add any room to the cart and checkout.

    That is how to produce the error.

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    Thanks for the info, to check better please provide us with the following:

    Please send a copy of the system status report, you can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    Thank you.

    Thread Starter jamm

    (@mybrandreview)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://sfd-solutions.com/hotel
    Site address (URL): https://sfd-solutions.com/hotel
    WC Version: 6.8.0
    REST API Version: ✔ 6.8.0
    WC Blocks Version: ✔ 8.0.0
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 8 MB
    PHP Time Limit: 500
    PHP Max Input Vars: 1000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.35-MariaDB
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.8.0
    WC Database Prefix: wpwl_
    Total Database Size: 24.84MB
    Database Data Size: 21.07MB
    Database Index Size: 3.77MB
    wpwl_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wpwl_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpwl_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpwl_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    wpwl_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_bwfan_abandonedcarts: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpwl_bwfan_automationmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_bwfan_automations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_bwfan_automation_complete_contact: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpwl_bwfan_automation_contact: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpwl_bwfan_automation_contact_claim: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_bwfan_automation_contact_trail: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wpwl_bwfan_automation_step: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_bwfan_message_unsubscribe: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wpwl_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpwl_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_bwf_contact: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpwl_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_bwf_funnelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_bwf_funnels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_bwf_optin_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_bwf_wc_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_commentmeta: Data: 0.16MB + Index: 0.03MB + Engine InnoDB
    wpwl_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpwl_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wpwl_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wpwl_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_hotel_booking_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_hotel_booking_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_hotel_booking_plans: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_options: Data: 5.03MB + Index: 0.08MB + Engine InnoDB
    wpwl_postmeta: Data: 8.36MB + Index: 0.48MB + Engine InnoDB
    wpwl_posts: Data: 5.47MB + Index: 0.13MB + Engine InnoDB
    wpwl_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    wpwl_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_revslider_slides: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
    wpwl_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_sbi_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpwl_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpwl_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpwl_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpwl_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpwl_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpwl_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpwl_wfco_connectormeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_wfco_connectors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpwl_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    ae_global_templates: 4
    attachment: 157
    customize_changeset: 13
    elementor_library: 7
    hb_booking: 3
    hb_extra_room: 3
    hb_room: 17
    mc4wp-form: 1
    nav_menu_item: 16
    page: 38
    post: 21
    product: 18
    product_variation: 3
    revision: 376
    shop_order: 13
    testimonials: 3
    wfacp_checkout: 1
    wffn_ty: 1
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    WPSHAPERE: by AcmeeDesign Softwares and Solutions – 6.1.18
    Anywhere Elementor: by WPVibes – 1.2.6
    Classic Editor: by WordPress Contributors – 1.6.2
    Contact Form 7: by Takayuki Miyoshi – 5.6.2
    Elementor Pro: by Elementor.com – 3.7.3
    Elementor: by Elementor.com – 3.7.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
    Slider Revolution: by ThemePunch – 6.5.25
    Thim Core: by ThimPress – 2.1.0
    Widget Logic: by WPChef – 5.10.4
    Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.7.3
    WooCommerce: by Automattic – 6.8.0
    WP Hotel Booking Block Room: by ThimPress – 1.7.7
    WP Hotel Booking Room: by ThimPress – 1.8.2
    WP Hotel Booking Coupon: by ThimPress – 1.7.3
    WP Hotel Booking Report: by ThimPress – 1.7.2
    WP Hotel Booking WooCommerce: by ThimPress – 1.9.4
    WP Hotel Booking: by ThimPress – 1.10.5
    YITH WooCommerce Customize My Account Page: by YITH – 3.10.0
    
    ### Inactive Plugins (8) ###
    
    Loginizer: by Softaculous – 1.7.2
    Members: by MemberPress – 3.2.1
    Sailing Demo Data: by ThimPress – 2.0
    Smash Balloon Instagram Feed: by Smash Balloon – 6.0.6
    Thim Testimonials: by ThimPress – 1.3.1
    WooFunnels Funnel Builder: by BuildWooFunnels – 2.3.0
    WP Fastest Cache: by Emre Vona – 1.0.4
    WP Hotel Booking Authorize Payment: by ThimPress – 1.7.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: NGN (₦)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    
    ### WC Pages ###
    
    Shop base: #9 - /shop/
    Cart: #1672 - /cart/
    Checkout: #1673 - /checkout/
    My account: #12 - /my-account/
    Terms and conditions: ❌ Page visibility should be public
    
    ### Theme ###
    
    Name: Sailing
    Version: 4.2.3
    Author URL: http://thimpress.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: sailing/woocommerce/archive-product.php
    sailing/woocommerce/content-product.php
    sailing/woocommerce/content-single-product.php
    sailing/woocommerce/loop/loop-start.php
    sailing/woocommerce/loop/pagination.php
    sailing/woocommerce/single-product/product-image.php
    sailing/woocommerce/single-product/product-thumbnails.php
    sailing/woocommerce/single-product/rating.php
    sailing/woocommerce/single-product/related.php
    sailing/woocommerce/single-product/review.php
    sailing/woocommerce/single-product/short-description.php
    sailing/woocommerce/single-product/tabs/description.php
    sailing/woocommerce/single-product/up-sells.php
    sailing/woocommerce/single-product.php
    sailing/woocommerce/content-product_cat.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-08-12 09:31:26 +00:00
    Options: ✔
    Notes: 51
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 74
    Oldest: 2022-07-22 10:02:18 +0000
    Newest: 2022-08-11 11:56:04 +0000
    
    Pending: 1
    Oldest: 2022-08-11 14:55:54 +0000
    Newest: 2022-08-11 14:55:54 +0000
    
    ### Status report information ###
    
    Generated at: 2022-08-11 12:01:26 +00:00
    
    Thread Starter jamm

    (@mybrandreview)

    2022-08-06T00:32:25+00:00 CRITICAL Uncaught Error: Call to a member function save_display_settings_data() on bool in /home/xx/public_html/hotel/wp-content/plugins/elementor-pro/modules/popup/module.php:102
    Stack trace:
    #0 [internal function]: ElementorPro\Modules\Popup\Module->save_display_settings(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #1 /home/xx/public_html/hotel/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #2 /home/xx/public_html/hotel/wp-includes/class-wp-hook.php(307): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request(”)
    #3 /home/xx/public_html/hotel/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #4 /home/xx/public_html/hotel/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #5 /home/xx/public_html/hotel/wp-admin/admin-ajax.php(187): do_action(‘wp_ajax_element…’)
    #6 {main}
    thrown in /home/xx/public_html/hotel/wp-content/plugins/elementor-pro/modules/popup/module.php on line 102

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    Thanks for sending the error log and system status report.

    The errors are related to ElementorPro, in this case, please reach out to Elementor support.

    Then you can run the following actions/steps:

    • Temporarily switch your theme to Storefront.
    • Disable all plugins except for WooCommerce.
    • Add any room to the cart and checkout.

    At this point see if the issue is still present, if it is not present, it means there was a conflict and you can reactivate the theme and plugins gradually one by one and check again after each reactivation until you find the culprit. You can find a more detailed explanation on how to do a conflict test here.

    If you do not want to make testing on your production site, you can request a staging facility from your host, or you can set up your own staging environment using WP Staging for quickly spinning up a new test site.

    Let us know if this worked for you.

    Thread Starter jamm

    (@mybrandreview)

    Thanks. It was a problem with the Woofunnels plugin. I’ve removed it.

    Plugin Support Rafy a11n

    (@nawaz0705)

    Hi @mybrandreview

    It was a problem with the Woofunnels plugin. I’ve removed it.

    Thank you for letting us know that removing the Woofunnels plugin fixed this issue for you.

    I am marking this as resolved, but please let us know if any additional issues arise!

    Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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