Support » Plugin: WooCommerce » "Error processing checkout. Please try again."

  • Resolved reedbarnes

    (@reedbarnes)


    Every time I go to test my checkout with a Simplify Commerce test card number, I get the same message at the top of the screen: “Error processing checkout. Please try again.” The Chrome developer console gives me the following:
    Uncaught TypeError: a(…).payment is not a function
    Any ideas on how to fix this, or at least where to go from here?
    I would really appreciate fast responses, this store was planned to launch very soon.

    https://wordpress.org/plugins/woocommerce/

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Mike Jolley

    (@mikejolley)

    Sounds like a gateway you’re running is out of date. Are you running a 3rd party or old stripe extension too?

    @mike Jolley Nope, Woocommerce is the only ecommerce plugin I’m running.

    Plugin Author Mike Jolley

    (@mikejolley)

    How can that be, you said you’re running Simplify. That an extension now.

    https://wordpress.org/support/topic/before-posting-gather-the-following-details?replies=1

    Sorry, I’m also running the Woocommerce Simplify Commerce Gateway.

    My PHP isn’t updated to 5.6, so I’m gonna ask the hosting company how to do that.

    Plugin Author Mike Jolley

    (@mikejolley)

    Post your report here too please.

    It’s a little long. Here it is.

    ### WordPress Environment ###
    
    Home URL: https://grrlpunch.com
    Site URL: https://grrlpunch.com
    WC Version: 2.6.2
    Log Directory Writable: ✔
    WP Version: 4.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ❌ 5.4.42 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 256 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.45.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.2
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Active Plugins (11) ###
    
    Contact Form 7: by Takayuki Miyoshi – 4.4.2
    Site Stager: by Media Temple – 0.3
    (mt) Mail: by Media Temple
    Inc. – 1.2
    
    (mt) MediaTemple System Plugin: by Media Temple – 0.5
    NextGEN Gallery: by Imagely – 2.1.43
    Photo Gallery: by WebDorado – 1.2.107
    Responsive Photo Gallery: by Weblizar – 3.2.6
    Toolset Types: by OnTheGoSystems – 2.1
    WooCommerce Simplify Commerce Gateway: by Automattic – 1.0.2
    WooCommerce: by WooThemes – 2.6.2
    WP101 Video Tutorials: by WP101Plugin.com – 0.3
    
    ### Settings ###
    
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #5776 - /shop/
    Cart: #5777 - /cart/
    Checkout: #5778 - /checkout/
    My Account: #5779 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Grrlpunch
    Version: 1.0
    Author URL: http://www.davidzachry.com
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ❌ Not Declared
    
    ### Templates ###
    
    Overrides: grrlpunchShop/woocommerce/archive-product.php
    grrlpunchShop/woocommerce/auth/footer.php
    grrlpunchShop/woocommerce/auth/form-grant-access.php
    grrlpunchShop/woocommerce/auth/form-login.php
    grrlpunchShop/woocommerce/auth/header.php
    grrlpunchShop/woocommerce/cart/cart-empty.php
    grrlpunchShop/woocommerce/cart/cart-item-data.php
    grrlpunchShop/woocommerce/cart/cart-shipping.php
    grrlpunchShop/woocommerce/cart/cart-totals.php
    grrlpunchShop/woocommerce/cart/cart.php
    grrlpunchShop/woocommerce/cart/cross-sells.php
    grrlpunchShop/woocommerce/cart/mini-cart.php
    grrlpunchShop/woocommerce/cart/proceed-to-checkout-button.php
    grrlpunchShop/woocommerce/cart/shipping-calculator.php
    grrlpunchShop/woocommerce/checkout/cart-errors.php
    grrlpunchShop/woocommerce/checkout/form-billing.php
    grrlpunchShop/woocommerce/checkout/form-checkout.php
    grrlpunchShop/woocommerce/checkout/form-coupon.php
    grrlpunchShop/woocommerce/checkout/form-login.php
    grrlpunchShop/woocommerce/checkout/form-pay.php
    grrlpunchShop/woocommerce/checkout/form-shipping.php
    grrlpunchShop/woocommerce/checkout/payment-method.php
    grrlpunchShop/woocommerce/checkout/payment.php
    grrlpunchShop/woocommerce/checkout/review-order.php
    grrlpunchShop/woocommerce/checkout/terms.php
    grrlpunchShop/woocommerce/checkout/thankyou.php
    grrlpunchShop/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1
    grrlpunchShop/woocommerce/content-product_cat.php version 2.5.2 is out of date. The core version is 2.6.1
    grrlpunchShop/woocommerce/content-single-product.php
    grrlpunchShop/woocommerce/content-widget-product.php
    grrlpunchShop/woocommerce/emails/admin-cancelled-order.php
    grrlpunchShop/woocommerce/emails/admin-failed-order.php
    grrlpunchShop/woocommerce/emails/admin-new-order.php
    grrlpunchShop/woocommerce/emails/customer-completed-order.php
    grrlpunchShop/woocommerce/emails/customer-invoice.php
    grrlpunchShop/woocommerce/emails/customer-new-account.php
    grrlpunchShop/woocommerce/emails/customer-note.php
    grrlpunchShop/woocommerce/emails/customer-processing-order.php
    grrlpunchShop/woocommerce/emails/customer-refunded-order.php
    grrlpunchShop/woocommerce/emails/customer-reset-password.php
    grrlpunchShop/woocommerce/emails/email-addresses.php
    grrlpunchShop/woocommerce/emails/email-customer-details.php
    grrlpunchShop/woocommerce/emails/email-footer.php
    grrlpunchShop/woocommerce/emails/email-header.php
    grrlpunchShop/woocommerce/emails/email-order-details.php
    grrlpunchShop/woocommerce/emails/email-order-items.php
    grrlpunchShop/woocommerce/emails/email-styles.php
    grrlpunchShop/woocommerce/emails/plain/admin-cancelled-order.php
    grrlpunchShop/woocommerce/emails/plain/admin-failed-order.php
    grrlpunchShop/woocommerce/emails/plain/admin-new-order.php
    grrlpunchShop/woocommerce/emails/plain/customer-completed-order.php
    grrlpunchShop/woocommerce/emails/plain/customer-invoice.php
    grrlpunchShop/woocommerce/emails/plain/customer-new-account.php
    grrlpunchShop/woocommerce/emails/plain/customer-note.php
    grrlpunchShop/woocommerce/emails/plain/customer-processing-order.php
    grrlpunchShop/woocommerce/emails/plain/customer-refunded-order.php
    grrlpunchShop/woocommerce/emails/plain/customer-reset-password.php
    grrlpunchShop/woocommerce/emails/plain/email-addresses.php
    grrlpunchShop/woocommerce/emails/plain/email-customer-details.php
    grrlpunchShop/woocommerce/emails/plain/email-order-details.php
    grrlpunchShop/woocommerce/emails/plain/email-order-items.php
    grrlpunchShop/woocommerce/global/breadcrumb.php
    grrlpunchShop/woocommerce/global/form-login.php
    grrlpunchShop/woocommerce/global/quantity-input.php
    grrlpunchShop/woocommerce/global/sidebar.php
    grrlpunchShop/woocommerce/global/wrapper-end.php
    grrlpunchShop/woocommerce/global/wrapper-start.php
    grrlpunchShop/woocommerce/loop/add-to-cart.php
    grrlpunchShop/woocommerce/loop/loop-end.php
    grrlpunchShop/woocommerce/loop/loop-start.php
    grrlpunchShop/woocommerce/loop/no-products-found.php
    grrlpunchShop/woocommerce/loop/orderby.php
    grrlpunchShop/woocommerce/loop/pagination.php
    grrlpunchShop/woocommerce/loop/price.php
    grrlpunchShop/woocommerce/loop/rating.php
    grrlpunchShop/woocommerce/loop/result-count.php
    grrlpunchShop/woocommerce/loop/sale-flash.php
    grrlpunchShop/woocommerce/myaccount/form-add-payment-method.php version 2.1 is out of date. The core version is 2.6.0
    grrlpunchShop/woocommerce/myaccount/form-edit-account.php version 2.5.1 is out of date. The core version is 2.6.0
    grrlpunchShop/woocommerce/myaccount/form-edit-address.php version 2.1.0 is out of date. The core version is 2.6.0
    grrlpunchShop/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 2.6.0
    grrlpunchShop/woocommerce/myaccount/form-lost-password.php version 2.3.0 is out of date. The core version is 2.6.0
    grrlpunchShop/woocommerce/myaccount/my-account.php version 2.0.0 is out of date. The core version is 2.6.0
    grrlpunchShop/woocommerce/myaccount/my-address.php version 2.2.0 is out of date. The core version is 2.6.0
    grrlpunchShop/woocommerce/myaccount/my-downloads.php
    grrlpunchShop/woocommerce/myaccount/my-orders.php
    grrlpunchShop/woocommerce/myaccount/view-order.php version 2.2.0 is out of date. The core version is 2.6.0
    grrlpunchShop/woocommerce/notices/error.php
    grrlpunchShop/woocommerce/notices/notice.php
    grrlpunchShop/woocommerce/notices/success.php
    grrlpunchShop/woocommerce/order/form-tracking.php
    grrlpunchShop/woocommerce/order/order-again.php
    grrlpunchShop/woocommerce/order/order-details-customer.php
    grrlpunchShop/woocommerce/order/order-details-item.php
    grrlpunchShop/woocommerce/order/order-details.php version 2.5.3 is out of date. The core version is 2.6.0
    grrlpunchShop/woocommerce/order/tracking.php
    grrlpunchShop/woocommerce/product-searchform.php
    grrlpunchShop/woocommerce/single-product/add-to-cart/external.php
    grrlpunchShop/woocommerce/single-product/add-to-cart/grouped.php
    grrlpunchShop/woocommerce/single-product/add-to-cart/simple.php
    grrlpunchShop/woocommerce/single-product/add-to-cart/variable.php
    grrlpunchShop/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    grrlpunchShop/woocommerce/single-product/add-to-cart/variation.php
    grrlpunchShop/woocommerce/single-product/meta.php
    grrlpunchShop/woocommerce/single-product/price.php
    grrlpunchShop/woocommerce/single-product/product-attributes.php
    grrlpunchShop/woocommerce/single-product/product-image.php
    grrlpunchShop/woocommerce/single-product/product-thumbnails.php
    grrlpunchShop/woocommerce/single-product/rating.php
    grrlpunchShop/woocommerce/single-product/related.php
    grrlpunchShop/woocommerce/single-product/review.php version 2.5.0 is out of date. The core version is 2.6.0
    grrlpunchShop/woocommerce/single-product/sale-flash.php
    grrlpunchShop/woocommerce/single-product/share.php
    grrlpunchShop/woocommerce/single-product/short-description.php
    grrlpunchShop/woocommerce/single-product/tabs/additional-information.php
    grrlpunchShop/woocommerce/single-product/tabs/description.php
    grrlpunchShop/woocommerce/single-product/tabs/tabs.php
    grrlpunchShop/woocommerce/single-product/title.php
    grrlpunchShop/woocommerce/single-product/up-sells.php
    grrlpunchShop/woocommerce/single-product-reviews.php
    grrlpunchShop/woocommerce/single-product.php
    grrlpunchShop/woocommerce/taxonomy-product_cat.php
    grrlpunchShop/woocommerce/taxonomy-product_tag.php
    
    : Learn how to update outdated templates

    I think the issue might be that my PHP is out of date, but my hosting company doesn’t allow me to update it. Is there any other workaround?

    The issue seems to be with my theme. I swapped to Twenty Sixteen, and the checkout went through fine. Any ideas what the issue might be with my particular theme?

    Plugin Author Mike Jolley

    (@mikejolley)

    It may be loading its own version of jquery or causing some other script conflict.

    The author of the original theme told me he didn’t use any scripts. Gonna swap to Stripe and mark this resolved.

    Same problem here site work on local server but not work on live server give me a error like “Error processing checkout. Please try again” but work on another live server i dont know what is issue.

    I got the same error with the ‘No CAPTCHA reCAPTCHA for WooCommerce’ plugin activated.

    kwd

    (@kwd)

    I am getting same error in the WPTouch mobile site, but works on desktop. WPTouch checks out when I created a discount code and free shipping, thus, the credit card did not need to be shown and I was able to check out.

    @123

    (@himani1)

    Hi there ??

    I am getting this

    Unable to add a new card. We have not charged your card. Please try again.

    after adding strip account detail and press to order now .

    I have tried too many things but not getting any success result,
    so
    please guide me to resolve this ………

    Thank you !!

Viewing 14 replies - 1 through 14 (of 14 total)
  • The topic ‘"Error processing checkout. Please try again."’ is closed to new replies.