Support » Plugin: Gravity Forms Eway » Error posting Eway request: 401, Unauthorized

Error posting Eway request: 401, Unauthorized

  • Resolved juice4u

    (@juice4u)


    1 month, 1 week ago

    Hi,

    We are experiencing this error when trying to submit payments using Eway Gravity Forms.

    Eway is already set up for this sites Woocommerce store, so we just copied the same credentials across (using the same API / password).

    The URL on which we are using the Eway Gravity form is different to the Woocommerce checkout URL…. Would that be the reason?

    Do we have to set up a different API key in our Eway account to use with the Gravity Form?

    Your assistance in helping us fix this is appreciated.

    Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author webaware

    (@webaware)

    1 month, 1 week ago

    G’day juice4u,

    Make sure that you change “Use Sandbox (testing environment)” to No when using live payments. Trying to use the live API key / password will fail on the sandbox.

    Did you also copy across the Client Side Encryption certificate? If not, you’ll get a different error once you’ve fixed the 401 error.

    cheers,
    Ross

    Thread Starter juice4u

    (@juice4u)

    1 month, 1 week ago

    Got it. Works fine in live mode (not sandbox).

    Thanks!!!

    Plugin Author webaware

    (@webaware)

    1 month, 1 week ago

    No worries! If you want to do any testing in the Sandbox, you’ll need to sign up for a Sandbox account.

    cheers,
    Ross

Viewing 3 replies - 1 through 3 (of 3 total)
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