Error “Please try again later.(Playback ID:” suddenly shows

  • Resolved stoodlee

    (@stoodlee)


    3 years, 4 months ago

    Without changing anything, Playlist shortcode in Page does not display correctly on site. When clicking player box this error shows:
    An error occurred. Please try again later.(Playback ID: xxxxxxxxxxxx)

    Had been working fine and suddenly this occurred.
    Putting a Youtube URL on Page works fine : https://www.youtube.com/playlist?list=xxxxxxxxxxxx
    Deleted and re-installed plugin. Used defaults. Made sure API key is set as per documentation. Deactivated many other plugins with no change.
    Have tried in Chrome and Firefox. Disabled any adblocking and tracking protection. Cleared browser cache.
    Wordpress 5.7.2 PHP 7.4 version 1.6.2
    Denali Theme from Rockettheme
    Ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor wpvideogallery

    (@wpvideogallery)

    3 years, 4 months ago

    Kindly get me the exact shortcode you are using along with your YouTube Playlist ID. If you have a problem sharing your playlist ID publicly, kindly submit a ticket on our website here https://plugins360.com/support/ with your playlist ID.

    If possible, also share with us your website address where we can check your gallery implementation directly. So, we can get a clue on the issue and assist you accordingly.

    Thread Starter stoodlee

    (@stoodlee)

    3 years, 4 months ago

    Thanks for your quick reply. I have created a staging site. The error is also in that system. I have logged a ticket at https://plugins360.com/support/ so you can check the site.

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    3 years, 4 months ago

    Thanks. I just replied your ticket with the fix 🙂

    Thread Starter stoodlee

    (@stoodlee)

    3 years, 4 months ago

    Amazing support! The updated php file has worked. The issue was my Youtube videos are unlisted.

Viewing 4 replies - 1 through 4 (of 4 total)
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