Error: “Please enter a valid slider ID”

Resolved Tina
(@tinareisweb)

1 year, 10 months ago

Hi,
Great plugin! Everything was working perfectly, until after the last update, we’re receiving this error message for all sliders:

“Please enter a valid slider ID.”

We’re copying the shortcode exactly as it is from Cinza Slider backend and add it to the page with a Gutenberg shortcode block, and instead of the slider, the error message is shown on the frontend.

Can you help? Thank you!

Best,
Tina

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author Cinza Web Design
(@madebycinza)

1 year, 10 months ago

Hi Tina,

Sorry for the inconvenience and I am glad to help!

I released a few updates recently, do you happen to know which version you updated from? I’ll troubleshoot and let you know about a solution asap.

remonstrampel
(@remonstrampel)

1 year, 10 months ago

Hi,

I’m getting the same error with version 1.05 on WordPress 6.0.
The error in the console is:

Uncaught TypeError: a(…).draggable is not a function
at HTMLDocument.<anonymous> (cslider-frontend.min.js?ver=1.0.0:1:129)
at e (jquery.min.js?ver=3.6.0:2:30038)
at t (jquery.min.js?ver=3.6.0:2:30340)

It’s visible on the homepage at https://groenmaatje.nl

I already tried disabling most of my plugins and disabled the drag function in the settings of cinza slider. No effect 🙁

Any ideas how to solve this?

Greets Rémon

Plugin Author Cinza Web Design
(@madebycinza)

1 year, 10 months ago

Hello Tina and Rémon,

I just released a new version that fixes the draggable console error.

Can you please update to version 1.0.6 and let me know if it’s working for you?
remonstrampel
(@remonstrampel)

1 year, 10 months ago
Hi,

Thanks for your guick response!

The draggable error is fixed. Only still getting the “Please enter a valid slider ID” message. Console:
```
(index):75 Uncaught TypeError: Cannot read properties of undefined (reading 'use')
    at (index):75:3
    at (index):77:4
groenmaatje.nl/:81 Uncaught ReferenceError: moment is not defined
    at groenmaatje.nl/:81:1139
(index):85 Uncaught TypeError: Cannot read properties of undefined (reading 'setSettings')
```
You can check it on https://groenmaatje.nl

Rémon
Plugin Author Cinza Web Design
(@madebycinza)

1 year, 10 months ago

Hey Rémon,

Would you be able to give me access to a staging environment so I can troubleshoot it for you? I am not able to replicate that issue on my side unfortunately.

You can email me at vinicius@cinza.io.

Sorry for the trouble!

Thread Starter Tina
(@tinareisweb)

1 year, 10 months ago

Hi,
Thank you for looking into it so quickly!
I updated to the latest version and the error still persists for me too. I’ll set up a staging environment for you later today. Will e-mail you about it!
Best,
Tina

Thread Starter Tina
(@tinareisweb)

1 year, 10 months ago

Hi, I can’t reproduce the issue on our staging. Very weird. I’ll look into it some more and will post here with updates. Thanks!

Plugin Author Cinza Web Design
(@madebycinza)

1 year, 10 months ago

Hello Tina and Rémon,

I just published version 1.0.7.
Can you please update and let me know if it’s working for you?

Thanks!

remonstrampel
(@remonstrampel)

1 year, 10 months ago

Thank you so much! With version 1.07 it now works without any problems 🙂

Really happy with you taking action this quickly! Thanks a lot!

Greets
Remon

Plugin Author Cinza Web Design
(@madebycinza)

1 year, 10 months ago

Great!
Let me know if you have any other questions or issues.
I’ll mark this as resolved.

Viewing 10 replies - 1 through 10 (of 10 total)

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