Support » Plugin: WP-Matomo Integration (WP-Piwik) » Error: please check URL and auth token

  • Resolved rainerma

    (@rainerma)


    Hello,

    since some time (sorry, don’t know exactly) I see the error-message “Ein Fehler ist aufgetreten: Bitte überprüfe die URL und den auth token. Du benötigst zumindest View-Zugriff auf eine Seite. ” (please check URL and auth token) on all of my installations.

    I have double checked the url and the Auth-Token – they are ok.

    Don’t know what should be wrong.

    Best regards
    Rainer

    https://wordpress.org/plugins/wp-piwik/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author braekling

    (@braekling)

    Did you change anything the last days?
    If not: Maybe your hoster did some updates/ configuration changes?

    If you updated Piwik some time ago, please check this topic:
    https://wordpress.org/support/topic/not-getting-the-site-id-wp-piwik-error-tracking-code-not-availbale?replies=7

    Thread Starter rainerma

    (@rainerma)

    Yes, I updated Piwik.
    Thanks for the quick helpful response.

    Best regards
    Rainer

    I’m quite a newbie so the thread mentioned above and the fix within doesn’n really help me to solve the problem.

    I’ve got the same error message (Ein Fehler ist aufgetreten: Bitte überprüfe die URL und den auth token. Du benötigst zumindest View-Zugriff auf eine Seite) along with quite a strange behaviour of the plugin/my piwik installation:

    Whenever I’m changing one of the options (for example under the tracking tab and saving the changes) the auto configuration feature ads a new website to my piwik installation. The tracking-code that is inserted autimatically to the template is changing correspondingly and shows the new Site ID (setSiteId 3 instead of 2 for example). Is there anything I can do to solve this issue?

    Kind Regards
    Frank

    Plugin Author braekling

    (@braekling)

    I’m sorry if the fix described in the link does not help you. It is an issue related to Piwik itself, so we have to wait for Piwik’s next release.

    wp-newbie… in case you’re subscribed to this thread, Piwik 2.7 includes the fix so please update

Viewing 5 replies - 1 through 5 (of 5 total)
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