Error: PayPal Powered by Braintree did not supply a payment nonce.

Resolved wooassist
(@wooassist)

7 years, 6 months ago

Hello,

We are experiencing this issue in our site where when place order is clicked, it will just return the following error: http://prntscr.com/crycne

Error: PayPal Powered by Braintree did not supply a payment nonce. Please try again later or use another means of payment.

I already did what was instructed in this thread https://wordpress.org/support/topic/error-paypal-powered-by-braintree-did-not-supply-a-payment-nonce-please-try-ag/ we deactivated all plugins except for WooCommerce and the WooCommerce PayPal Powered by Braintree Gateway, and activated the Twenty Sixteen theme. The issue still persist though. Please note that this is for both paying in PayPal and on credit card.

Please let us know how we should proceed in debugging this.

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Contributor Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

7 years, 6 months ago

Thanks for the information!

We’ve had some reports of this, but it should have been fixed in version 1.2.4. I’d like to collect some more information. Can you please let me know the following:

* Which version of PayPal Powered By Braintree are you using?
* Which browser are you seeing the issue in?
* Do you have the same issue in multiple browsers, i.e. Firefox and Chrome?

Thread Starter wooassist
(@wooassist)

7 years, 6 months ago

Hey @fernashes

were using the latest version (1.2.4)
I’ve tested this in Chrome, Firefox and Safari, and the issue is present on all 3 browsers.

Thread Starter wooassist
(@wooassist)

7 years, 6 months ago

Hey @fernashes,

this issue has now been fixed for us. It turns out the issue was with the account. Cheers!
Plugin Contributor Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

7 years, 6 months ago
Perfect, that’s what I was just coming to suggest!

For others who find this thread, make sure that PayPal is enabled on your Braintree account. In the Braintree account there is an “Accept PayPal” option found at Settings > Processing > Accept PayPal. If that doesn’t work, the customer may need to reach out to support@braintreepayments.com to request that PayPal be enabled.
- This reply was modified 7 years, 6 months ago by Hannah S.L..
asatnik
(@asatnik)

7 years, 5 months ago

I’m getting this same error when customers try to pay a woocommerce invoice via the order-pay endpoint (eg: https://example.com/checkout/order-pay/21718/?pay_for_order=true&key=order_57c85171a229a) . They see the following error instead of the paypal popup: “Error: PayPal Powered by Braintree did not supply a payment nonce. Please try again later or use another means of payment.” I’m sure Paypal is enabled in their Braintree console since they can accept paypal through the normal checkout process. Additionally, I contacted Braintree support yesterday and they report it’s enabled on their end.

I’ve deactivated all plugins besides WooCommerce and PayPal powered by Braintree and switched to the twenty-sixteen theme with the same results.

Versions:
Wordpress 4.5.4
WooCommerce 2.6.4
Paypal powered by Braintree: 1.2.5

Plugin Contributor D Smith a11n
(@dsmithweb)

Automattic Happiness Engineer

7 years, 5 months ago

Hi Asatnik!

Can you start a new thread with your issue, and include a System Status Report?

adi2
(@adi2)

6 years, 11 months ago

Hello,

I have the same issue.

Error: PayPal Powered by Braintree did not supply a payment nonce. Please try again later or use another means of payment.

I deactivated all the plugins,except WooCommerce and the WooCommerce PayPal Powered by Braintree, but the issue persist.
Can somebody help me?

Thanks,

Viewing 7 replies - 1 through 7 (of 7 total)

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