Title: error page Last modified: August 24, 2016 --- # error page * Resolved [MARCO TULIO LUCAS DA SILVA](https://wordpress.org/support/users/marco-tulio-lucas-da-silva/) * (@marco-tulio-lucas-da-silva) * [11 years ago](https://wordpress.org/support/topic/error-page-6/) * Hi, by clicking in “submit”, a error page appear: * Oops! That page can’t be found. * Please help me. * [https://wordpress.org/plugins/sola-support-tickets/](https://wordpress.org/plugins/sola-support-tickets/) Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [SolaPlugins](https://wordpress.org/support/users/solaplugins/) * (@solaplugins) * [11 years ago](https://wordpress.org/support/topic/error-page-6/#post-5990229) * Sorry Marco * Which submit button are you referring to? * Kind regards Albert * Thread Starter [MARCO TULIO LUCAS DA SILVA](https://wordpress.org/support/users/marco-tulio-lucas-da-silva/) * (@marco-tulio-lucas-da-silva) * [11 years ago](https://wordpress.org/support/topic/error-page-6/#post-5990241) * Hi, on the page containing the shortcode [sola_st_submit_ticket]. When sending the ticket appears a page with the name of the subject. For example: * Subject: testando o plugin Description: Isto é um exemplo para teste do plugin sola. Submit * By clicking submit, a page appears with the name of the subject: [http://sitename.com.br/support-tickets/testando-o-plugin/](http://sitename.com.br/support-tickets/testando-o-plugin/) * and page body the message: Oops! That page can’t be found. It looks like nothing was found at this location. Maybe try one of the links below or a search? * Thanks you. * translated by google translator. * [cbambaee](https://wordpress.org/support/users/cbambaee/) * (@cbambaee) * [11 years ago](https://wordpress.org/support/topic/error-page-6/#post-5990248) * I’m having the same problem. When a user submits a ticket, the user is redirected to a 404 page instead of what I’m guessing is a custom post for the support. I’m using the free version. I unfortunately can’t link my site because I am running it on an offline test server at the moment. * Plugin Author [SolaPlugins](https://wordpress.org/support/users/solaplugins/) * (@solaplugins) * [11 years ago](https://wordpress.org/support/topic/error-page-6/#post-5990270) * Hi Marco and cbambaee * I have tried to reproduce this bug without any success. * Marco, on your page “Subject: testando o plugin Description: Isto é um exemplo para teste do plugin sola. Submit”, there should not be a submit button. * Maybe you have a different plugin installed that is appending this submit button. May I please have your site URL,so that I can try to submit a test ticket, so that I can see what is happening to the HTML on your page? * Thanks in advance * Kind regards Albert * [Christoph744](https://wordpress.org/support/users/christoph744/) * (@christoph744) * [11 years ago](https://wordpress.org/support/topic/error-page-6/#post-5990292) * I am also seeing the same thing. When the user submits they are redirected to a page where the ticket is supposed to show or a thank you message or something. Its like the page wasn’t created or it’s in a different place. * [http://www.domainname/support-tickets/ticket](http://www.domainname/support-tickets/ticket) title/ * It just shows a 404 error page not found. * Plugin Author [SolaPlugins](https://wordpress.org/support/users/solaplugins/) * (@solaplugins) * [11 years ago](https://wordpress.org/support/topic/error-page-6/#post-5990310) * Hi Christoph * Yes it sounds like your page wasn’t created. * I am going to release an update to this plugin in about an hour or so. * Would you please uninstall the free version you currently have and then re-download and re-install once I release the update (going to be version 3.06) * [cbambaee](https://wordpress.org/support/users/cbambaee/) * (@cbambaee) * [10 years, 12 months ago](https://wordpress.org/support/topic/error-page-6/#post-5990318) * Some more information from me: * It looks like the ticket is being created in the backend, since I can go in as the admin and look at the ticket in the help desk. However, if I try to go to the actual ticket page, it goes to a 404. It also goes to 404 after the ticket creation in the front end. * I uninstalled the old plugin and installed v3.07 and it’s still doing the same thing. * [cbambaee](https://wordpress.org/support/users/cbambaee/) * (@cbambaee) * [10 years, 12 months ago](https://wordpress.org/support/topic/error-page-6/#post-5990325) * An update from me: * After I cleared out my cache after installing the new version, the plugin works and displays the ticket page. I’m now working on styling the ticket pages. Thank you for your help. I hope the new update helped Marco and Christoph as well. * Plugin Author [SolaPlugins](https://wordpress.org/support/users/solaplugins/) * (@solaplugins) * [10 years, 11 months ago](https://wordpress.org/support/topic/error-page-6/#post-5990353) * Hi cbambaee * Thanks so much for the feedback. * I am glad it works as expected now. * Kind regards Albert * Thread Starter [MARCO TULIO LUCAS DA SILVA](https://wordpress.org/support/users/marco-tulio-lucas-da-silva/) * (@marco-tulio-lucas-da-silva) * [10 years, 11 months ago](https://wordpress.org/support/topic/error-page-6/#post-5990365) * Now is working. Thank you! * Plugin Author [SolaPlugins](https://wordpress.org/support/users/solaplugins/) * (@solaplugins) * [10 years, 11 months ago](https://wordpress.org/support/topic/error-page-6/#post-5990376) * Thanks everyone. * I am glad it’s working now. * Kind regards Albert Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘error page’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/sola-support-tickets_abb1b4.svg) * [Sola Support Tickets](https://wordpress.org/plugins/sola-support-tickets/) * [Frequently Asked Questions](https://wordpress.org/plugins/sola-support-tickets/#faq) * [Support Threads](https://wordpress.org/support/plugin/sola-support-tickets/) * [Active Topics](https://wordpress.org/support/plugin/sola-support-tickets/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sola-support-tickets/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sola-support-tickets/reviews/) * 11 replies * 4 participants * Last reply from: [SolaPlugins](https://wordpress.org/support/users/solaplugins/) * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/error-page-6/#post-5990376) * Status: resolved