Title: error order subbscription
Last modified: April 13, 2024

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# error order subbscription

 *  Resolved [handchess](https://wordpress.org/support/users/handchess/)
 * (@handchess)
 * [1 year, 12 months ago](https://wordpress.org/support/topic/error-order-subbscription/)
 * My site sells subscriptions to online services and I have set up the WooCommerce
   Paypal Payments and Woo Subscriptions plugins. The store began operation this
   month and all was fine until this morning.
   This morning, about 20 of the existing
   subscription orders were registered in WooCommerce as “renewed”, even though 
   none of the customers did anything (the renewal of the subscriptions should be
   due next month or in 3 months, according to the type of subscription purchased).
   No payment was received, but the system sent out confirmation mails for the renewal
   orders and this is causing confusion. The affected customers were only those 
   who paid with PayPal, while those who paid with a credit card were unaffected.
   What is the cause of this abnormal behavior and how can I fix it and prevent 
   it from occurring again?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-order-subbscription%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [1 year, 12 months ago](https://wordpress.org/support/topic/error-order-subbscription/#post-17685083)
 * Hi [@handchess](https://wordpress.org/support/users/handchess/),
 * I understand that you are using the premium plugin [Woo Subscriptions](https://woocommerce.com/products/woocommerce-subscriptions/)
   here.
 * If you have a valid license with us, can you please [open a support request](https://woocommerce.com/my-account/contact-support/)
   for us to investigate further about your issue?
 * Meanwhile, I will mark this thread as resolved since your concern would be best
   handled by our Happiness Engineers there.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘error order subbscription’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * Last activity: [1 year, 12 months ago](https://wordpress.org/support/topic/error-order-subbscription/#post-17685083)
 * Status: resolved