Error: Order could not be found

  • Resolved alieneila

    (@alieneila)


    2 years, 9 months ago

    AmazonPay orders recently have been failing, I checked the logs and keep seeing:
    WC_Gateway_Amazon_Payments_Advanced::handle_return – Error: Order could not be found. It seems that it’s happening mostly with Subscription signups.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Christian

    (@christian1983)

    2 years, 9 months ago

    Hey @alieneila,

    Hope you are doing well!

    try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Thread Starter alieneila

    (@alieneila)

    2 years, 9 months ago

    Working on it, busy week this week though. Probably wont be until this weekend, please don’t close the thread.

    Plugin Support Christian

    (@christian1983)

    2 years, 9 months ago

    Hey @alieneila,

    were you able to check if the issue still happening?

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    2 years, 8 months ago

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 4 replies - 1 through 4 (of 4 total)
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