Title: Error on zip creation
Last modified: August 22, 2016

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# Error on zip creation

 *  Resolved [Toni](https://wordpress.org/support/users/tools4toni/)
 * (@tools4toni)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/error-on-zip-creation/)
 * Hi,
 * I have a MultiSite install. I only want the primary site. (I will now delete 
   the other site). I ran the plugin from within that primary site. All went well
   until the final ZIP. I got this error:
 * **An unexpected error has occurred: success:{“readyState”:4,”responseText”:”0″,”
   responseJSON”:0,”status”:200,”statusText”:”OK”}**
 * **Now I cannot load any other part of my site: Error:**
 * Error establishing a database connection
    This either means that the username
   and password information in your wp-config.php file is incorrect or we can’t 
   contact the database server at localhost. This could mean your host’s database
   server is down.
 * Are you sure you have the correct username and password?
    Are you sure that you
   have typed the correct hostname? Are you sure that the database server is running?
   If you’re unsure what these terms mean you should probably contact your host.
   If you still need help you can always visit the WordPress Support Forums.
 * Thank you
 * [https://wordpress.org/plugins/wp-backitup/](https://wordpress.org/plugins/wp-backitup/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [Toni](https://wordpress.org/support/users/tools4toni/)
 * (@tools4toni)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/error-on-zip-creation/#post-5267788)
 * Okay that database thing resolved – you probably knew it would. Sorry.
 *  Plugin Author [Chris Simmons](https://wordpress.org/support/users/cssimmon/)
 * (@cssimmon)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/error-on-zip-creation/#post-5267829)
 * tools4toni,
    Sorry to hear you are having trouble with the backup. I am not sure
   what was happening but glad it is resolved. I also don’t recognize the error 
   you posted so I am wondering if you posted this issue to the right place. Are
   you using WP-BackItUp?
 * Thanks and let me know if you run into any additional issues.
    Chris
 *  Thread Starter [Toni](https://wordpress.org/support/users/tools4toni/)
 * (@tools4toni)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/error-on-zip-creation/#post-5267835)
 * Think it’s right…
 * “WP Backitup
    Activate Backup your content, settings, themes, plugins and media
   in just a few simple clicks.
 * Version 1.8 | By Chris Simmons | View details”
 * That error is strange to my untrained eye…it says “success” in it. I will try
   it again. My WPMS install was damaged by another – now deleted – plugin. So I
   have to start over with a fresh WP install. Maybe it has affected your plugin
   too.
 * Thank you for responding so quickly. I will follow up.
    Toni
 *  Thread Starter [Toni](https://wordpress.org/support/users/tools4toni/)
 * (@tools4toni)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/error-on-zip-creation/#post-5267836)
 * Yay!
    I just prepped to try the back-up again. Deactivated all other plugins,
   activated yours. When I went to BackItUp Admin there is a back-up available. 
   I don’t know when that happened. i am running a back-up again just in case.
 *  Thread Starter [Toni](https://wordpress.org/support/users/tools4toni/)
 * (@tools4toni)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/error-on-zip-creation/#post-5267838)
 * Worked quickly and without issue. I do have a plugin that has been damaged after
   that disaster one did whatever. Or some other errant conflict.
 * So resolved. I panicked it seems. Thanks a mil for a potentially great plugin–
   I have yet to use the backups of course. I will been rating it, then update.
   
   Toni
 *  Plugin Author [Chris Simmons](https://wordpress.org/support/users/cssimmon/)
 * (@cssimmon)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/error-on-zip-creation/#post-5267858)
 * No problem, glad to hear your site and WP BackItUp is all working.
 * Thanks for taking the time to rate the plugin!
 * Thanks Toni

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Error on zip creation’ is closed to new replies.

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## Tags

 * [multisite](https://wordpress.org/support/topic-tag/multisite/)

 * 6 replies
 * 2 participants
 * Last reply from: [Chris Simmons](https://wordpress.org/support/users/cssimmon/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/error-on-zip-creation/#post-5267858)
 * Status: resolved