Title: Error On Website
Last modified: September 7, 2026

---

# Error On Website

 *  [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [3 days, 7 hours ago](https://wordpress.org/support/topic/error-on-website-21/)
 * On the web site we are getting an error from your plugin stating that the web
   site does not exist.
 * Of course it does!
 * Why is your plugin saying so.
 * It also says it cannot scan the site.
 * Why are we getting this error.
 * We moved the site to a new server. Is your DNS cached and not allowing the scan?
 * Regards
 * Steve B
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-on-website-21%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [3 days ago](https://wordpress.org/support/topic/error-on-website-21/#post-19014008)
 * Hello [@stevehale](https://wordpress.org/support/users/stevehale/),
 * Thank you for providing this information.
 * I have forwarded the details to our development team. We will send you an update
   within 3 business days, or sooner if any results become available.
 * Thank you for your patience.
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [2 days, 10 hours ago](https://wordpress.org/support/topic/error-on-website-21/#post-19014798)
 * Hello [@stevehale](https://wordpress.org/support/users/stevehale/),
 * We suspect that your server may be blocking our scanner’s connection to your 
   website.
 * Could you please whitelist our IP address 5.9.221.163 on your server?
 * Please let us know if this resolves the issue.
 *  Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [20 hours, 9 minutes ago](https://wordpress.org/support/topic/error-on-website-21/#post-19016326)
 * There are several sites on the same server and they have no issue just this one
   site.
 * Regards
 * Steve B
 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [19 hours, 16 minutes ago](https://wordpress.org/support/topic/error-on-website-21/#post-19016378)
 * Thank you, Steve.
 * For other sites connected to your CleanTalk dashboard, daily scanning by our 
   external scanner is disabled. That is why you are not seeing the error. You can
   enable this option in the CleanTalk dashboard.
 * I’d like to add to our previous answer that a TCP connection is successfully 
   established with your server, the TLS handshake completes, HTTP/2 is confirmed,
   and a curl request is sent, but then your server closes the session without sending
   a single byte of HTTP data in response.
 * Was this information helpful?

Viewing 4 replies - 1 through 4 (of 4 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-on-website-21%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * Last activity: [19 hours, 16 minutes ago](https://wordpress.org/support/topic/error-on-website-21/#post-19016378)
 * Status: not resolved