Error on webhook endpoint API
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Dear staff, from some days i’m receiving from stripe the mail where they say to me that i’m having errors on endpoint of webhook.
The plugin works, i receive the order on my site and also on stripe account, nothing strange.
How to fix it? Thanks
please see the images
https://ibb.co/N99yKFW
https://ibb.co/VqmNdfV
https://ibb.co/G74KnV9
https://ibb.co/QvTkpDF
https://ibb.co/PYWJ8PX
https://ibb.co/JFzC2YSThe page I need help with: [log in to see the link]
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Hi @antonios31,
1) Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2) Could you also share the exact message from Stripe?
Please feel to redact all sensitive information from your response.
Thanks!
Hi, system status here
`
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</blockquote> mail from stripe <blockquote>
Ciao da Stripe.
Abbiamo riscontrato problemi durante l’invio di richieste in modalità live a un endpoint del webhook associato al tuo account *** di ***. Stripe invia eventi webhook al tuo server per informarti dell’attività che si verifica sul tuo account Stripe, come l’esecuzione di un bonifico o la creazione di una fattura.
L’URL dell’endpoint del webhook con errori è: https://***.it/?wc-api=wc_stripe
Il tuo account Stripe è stato configurato da te (o da qualcuno del tuo team) per inviare eventi a tale URL. Puoi modificare gli endpoint del webhook del tuo account dalla Dashboard.
Nella maggior parte dei casi un webhook con errori non influisce su pagamenti o bonifici. Tuttavia:
Se usi abbonamenti, ci affidiamo all’endpoint del webhook per avvisarti di nuove fatture. Tali fatture potrebbero subire ritardi anche di tre giorni se l’endpoint non è in grado di riceverle correttamente.
Se usi Checkout e ti affidi all’evento checkout.session.completed per la procedura di completamento degli acquisti, dovresti verificare i pagamenti completati per assicurarti di avere evaso tutti gli acquisti recenti.
Abbiamo tentato l’invio di notifiche di eventi a questo endpoint 47 volte dopo il primo tentativo fallito registrato in data 17 luglio 2022 09:32:11 UTC. Se questo endpoint è importante per la tua applicazione, prova a risolvere il problema. Se l’endpoint del webhook non ti serve, puoi eliminarlo dalle impostazioni del webhook di Stripe. Interromperemo l’invio di notifiche di eventi a questo endpoint del webhook entro il giorno 26 luglio 2022 09:32:11 UTC.
Ecco il riepilogo degli errori che abbiamo ricevuto durante i tentativi di invio di eventi webhook:
47 requests had other errors while sending the webhook event.
Deve essere restituito un codice di stato tra HTTP 200 e 299 affinché Stripe consideri l’evento webhook correttamente recapitato.
Per maggiori dettagli su questi errori e per verificare l’attività recente del tuo account, consulta l’elenco completo degli eventi e dei log delle richieste nella Dashboard.
Per ulteriori informazioni sull’uso dei webhook, ti consigliamo di consultare la nostra documentazione.
Cordiali saluti,
Il team di Stripe`
Hello @antonios31!
Thanks for the reply!
There seems to be a related thread with a similar inquiry here: https://wordpress.org/support/topic/webhook-endpoint-error-email-from-stripe-2/
Could you please have a look at the suggestions there and see if they address your issues?
Let us know how it turns out! We will be here.
Hi Joseph, no i did not resolve. I tried the answers of the other topic but nothing changed. Stripe staff told me the problem is of your plugin and i think is right because these problems born about 2-3 weeks ago.
Hi @antonios31,
We appreciate that you’ve tested that.
So that we can take a closer look, please contact us at WooCommerce.com > My Account > Support. You may need to create/login to a WooCommerce account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
- The topic ‘Error on webhook endpoint API’ is closed to new replies.