Title: Error on subscribe Last modified: April 20, 2018 --- # Error on subscribe * [sarceweb](https://wordpress.org/support/users/sarceweb/) * (@sarceweb) * [8 years, 1 month ago](https://wordpress.org/support/topic/error-on-subscribe/) * With Paypal-for-woocommerce Version 1.4.7.4 Wordpress 4.9.5 Woocommerce 3.3.4 * When a new renewal order is create fail Paypal payment and order is on-hold * DoReferenceTransaction API call failed. * Error Code: 81253 Error Severity Code: Error Short Error Message: Missing Parameter Detailed Error Message: ReferenceID : Mandatory parameter missing User IP: 127.0.0.1 Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [sarceweb](https://wordpress.org/support/users/sarceweb/) * (@sarceweb) * [8 years, 1 month ago](https://wordpress.org/support/topic/error-on-subscribe/#post-10201680) * 2018-04-20T12:01:56+00:00 INFO Test Mode: 2018-04-20T12:01:56+00:00 INFO Endpoint: [https://api-3t.paypal.com/nvp](https://api-3t.paypal.com/nvp) 2018-04-20T12: 01:56+00:00 INFO Request: Array ( [USER] => ***** [PWD] => ***** [VERSION] => 124.0 [BUTTONSOURCE] => AngellEYE_SP_WooCommerce [SIGNATURE] => ***** [METHOD] => DoReferenceTransaction [PAYMENTACTION] => Sale [RETURNFMFDETAILS] => 1 [AMT] => 36.60 [CURRENCYCODE] => EUR [ITEMAMT] => 30.00 [SHIPPINGAMT] => 0.00 [TAXAMT] => 6.60 [CUSTOM] => {“order_id”:5118,”order_key”:”wc_order_5ad9ba9395697″} [INVNUM] => sarcetravel5118 ) * 2018-04-20T12:01:56+00:00 INFO Response: Array ( [TIMESTAMP] => 2018-04-20T10: 01:56Z [CORRELATIONID] => 1cb9a0cc642cc [ACK] => Failure [VERSION] => 124.0 [ BUILD] => 39949200 [L_ERRORCODE0] => 81253 [L_SHORTMESSAGE0] => Missing Parameter[ L_LONGMESSAGE0] => ReferenceID : Mandatory parameter missing [L_SEVERITYCODE0] => Error ) * 2018-04-20T12:01:56+00:00 INFO DoReferenceTransactionAPI call failed. 2018-04- 20T12:01:56+00:00 INFO Detailed Error Message: ReferenceID : Mandatory parameter missing 2018-04-20T12:01:56+00:00 INFO Short Error Message: Missing Parameter 2018-04-20T12:01:56+00:00 INFO Error Code: 81253 2018-04-20T12:01:56+00:00 INFO Error Severity Code: Error * Plugin Contributor [angelleyesupport](https://wordpress.org/support/users/angelleyesupport/) * (@angelleyesupport) * [8 years, 1 month ago](https://wordpress.org/support/topic/error-on-subscribe/#post-10213486) * [@sarceweb](https://wordpress.org/support/users/sarceweb/), Sorry for delay in response, Can you please update to latest version 1.4.8.8 then run some test and see if you still getting the same error? * Make sure to clear any browser / CDN / plugin cache after update and then check. * I will wait for your feedback. Thanks * Thread Starter [sarceweb](https://wordpress.org/support/users/sarceweb/) * (@sarceweb) * [8 years, 1 month ago](https://wordpress.org/support/topic/error-on-subscribe/#post-10213695) * Same error with 1.4.8.8 Order is onhold and waiting for payment * Plugin Contributor [angelleyesupport](https://wordpress.org/support/users/angelleyesupport/) * (@angelleyesupport) * [8 years, 1 month ago](https://wordpress.org/support/topic/error-on-subscribe/#post-10214562) * Okay, can you confirm me if you have reference transactions enabled againts you PayPal account? * Thread Starter [sarceweb](https://wordpress.org/support/users/sarceweb/) * (@sarceweb) * [8 years ago](https://wordpress.org/support/topic/error-on-subscribe/#post-10238121) * PayPal helpdesk say me reference Transaction is deprecated and no more activation is possible * Thread Starter [sarceweb](https://wordpress.org/support/users/sarceweb/) * (@sarceweb) * [8 years ago](https://wordpress.org/support/topic/error-on-subscribe/#post-10238154) * I have same error if i set authentication or sell * Plugin Contributor [angelleyesupport](https://wordpress.org/support/users/angelleyesupport/) * (@angelleyesupport) * [8 years ago](https://wordpress.org/support/topic/error-on-subscribe/#post-10245829) * Sorry for delay in response, We are looking into that an will get back to you asap. Thanks! * [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [8 years ago](https://wordpress.org/support/topic/error-on-subscribe/#post-10273927) * I am seeing the same issue on a couple orders in our shop as well. Since I have found the issue, I have since updated the plugin to Version 1.4.8.9 This has not affected all orders, only two of them. * Payment was rejected due to an error: (81253) “81253-ReferenceID : Mandatory parameter missing” Order status changed from Pending payment to Failed. * Thank you! * Plugin Contributor [angelleyesupport](https://wordpress.org/support/users/angelleyesupport/) * (@angelleyesupport) * [8 years ago](https://wordpress.org/support/topic/error-on-subscribe/#post-10283647) * [@squeaky](https://wordpress.org/support/users/squeaky/), so you are saying that only those 2 orders are seeing this error? That seems like either they have canceled the recurring Payment from their PayPal account that would leave you to this error. Please check and see if you continue to see the same issue with other normal users as well. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Error on subscribe’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg) * [PayPal for WooCommerce](https://wordpress.org/plugins/paypal-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/paypal-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paypal-for-woocommerce/reviews/) ## Tags * [subscription](https://wordpress.org/support/topic-tag/subscription/) * 9 replies * 3 participants * Last reply from: [angelleyesupport](https://wordpress.org/support/users/angelleyesupport/) * Last activity: [8 years ago](https://wordpress.org/support/topic/error-on-subscribe/#post-10283647) * Status: not resolved