Title: Error on Submit
Last modified: August 30, 2016

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# Error on Submit

 *  Resolved [michaeljdornan](https://wordpress.org/support/users/michaeljdornan/)
 * (@michaeljdornan)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-on-submit-3/)
 * Hi, I get an error when I complete the form and hit sumbit:
 * Invalid information submitted. Please try again by clicking the back button on
   your browser.
 * The URL is: [https://website.com](https://website.com)**/wp-admin/admin-post.
   php**
 * URL seems odd to me!
 * I have input all the details in the backend as requested, and verified with Zendesk
   these are correct.
 * Please advise?
 * [https://wordpress.org/plugins/zendesk-request-form/](https://wordpress.org/plugins/zendesk-request-form/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-on-submit-3/#post-6805429)
 * Hi Michael,
 * Would you be able to send a link to the page that the form is on? Just so I can
   check what might be going on.
 * /admin-post.php is used to handle the form data via before it’s sent to Zendesk.
   So that’s actually ok.
 * Thanks,
 * Phil
 *  Thread Starter [michaeljdornan](https://wordpress.org/support/users/michaeljdornan/)
 * (@michaeljdornan)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-on-submit-3/#post-6805433)
 * Hi Phil, sure.. see [https://movinghubsolutions.com/support/](https://movinghubsolutions.com/support/)
 * Thanks
 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-on-submit-3/#post-6805457)
 * Hi Michael,
 * Sorry for the delay. It looks as though there may have been a change to the Zendesk
   API which is causing this issue. Unfortunately I don’t have a huge amount of 
   free time at the moment to update the plugin, but I’ll see if I can patch it 
   asap.
 * Thanks,
 * Phil
 *  Thread Starter [michaeljdornan](https://wordpress.org/support/users/michaeljdornan/)
 * (@michaeljdornan)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-on-submit-3/#post-6805467)
 * Hi Phil, thanks for the update, any luck patching?
 * Thanks
 *  [carlbryanmusic](https://wordpress.org/support/users/carlbryanmusic/)
 * (@carlbryanmusic)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/error-on-submit-3/#post-6805482)
 * Same error. Unfortunate, looks like it could have been useful.
 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/error-on-submit-3/#post-6805503)
 * Just in case anyone is is still interested, this issue should now be resolved
   in version 1.0.1 pushed today.
 * If you run into any issues with the new version, let me know and I’ll check it
   out 🙂
 * Phil
 *  [toptunet](https://wordpress.org/support/users/toptunet/)
 * (@toptunet)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/error-on-submit-3/#post-6805504)
 * Hi there..
 * Well… i still get’s that error “Invalid information submitted. Please try again
   by clicking the back button on your browser.”..
 * after i upgraded the plugin.. What to do ? 😉
 * Regards
 * Peter
 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/error-on-submit-3/#post-6805505)
 * Hi Peter, that’s strange, it seems to be working nicely now in all of my tests.
 * Is your site live? Are you able to send me a link to the page with the form?
 * Thanks,
 * Phil

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Error on Submit’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/zendesk-request-form_f2f1f1.svg)
 * [Request Form for Zendesk](https://wordpress.org/plugins/zendesk-request-form/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/zendesk-request-form/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/zendesk-request-form/)
 * [Active Topics](https://wordpress.org/support/plugin/zendesk-request-form/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/zendesk-request-form/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/zendesk-request-form/reviews/)

 * 8 replies
 * 4 participants
 * Last reply from: [pipdig](https://wordpress.org/support/users/pipdig/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/error-on-submit-3/#post-6805505)
 * Status: resolved