Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Error on Stripe payment

  • Resolved idoboscolo

    (@idoboscolo)


    Hi all,

    I retrieving this error when I try to donate with STRIPE:
    Unable to retrieve source. Details: You cannot set ‘id’to an empty string. We interpret empty strings as NULL in requests. You may set obj->id = NULL to delete the property.
    can someone please help?
    thank a lot
    Ido

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Mehul Gohil

    (@mehul0810)

    Hi @idoboscolo,

    Since this issue appears to be related to a premium add-on, the forum rules require that we assist you via our website. Please submit a priority ticket at https://givewp.com/support and include the system info in that ticket.

    Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your ticket there.

    ​That will give us some more context to be able to help.

    Thanks!

    Hi Mehul.
    thanks a lot for your reply.
    Please can you help with the topic? I have open a ticket last week, and I still not receive an answer yet.
    Ticket number: #24022
    best and kind regards,
    Ido

    Hi Ido,

    I am working on your ticket right now at the premium support.

    You will be hearing from me sooner.

    I will be closing this ticket as we will continue communicating there.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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