Title: Error on Site
Last modified: June 25, 2022

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# Error on Site

 *  Resolved [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-site-15/)
 * Why am I getting this error after I enter the access key, which I have verified
   three times!:
 * Errors:
    2022-06-25 11:20:18: Service customization: SERVER_ERROR NO: 6 MSG: 
   Unknown access key.
 * Please advise
 * Steve B
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-on-site-15%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-site-15/#post-15769818)
 * Hello, [@stevehale](https://wordpress.org/support/users/stevehale/).
 * I checked your Access key, no errors were spotted.
 * Please, enable the option “Use WordPress HTTP API”:
    • WordPress Admin Page —
   > Settings —> Security by CleanTalk —> General Settings —> category “Miscellaneous”—
   > enable “Use WordPress HTTP API” —> Save Changes.
 * Then re-activate the plugin:
    • WordPress Admin Page —> Plugins —> Installed 
   plugins —> Security by CleanTalk —> Deactivate and Activate again
 * Did it help you?
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-site-15/#post-15785476)
 * We haven’t received your reply in a few days, so I’m going to mark this topic
   as “resolved”.
    If you have any further questions, you can start a new topic 
   anytime.
 *  Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-site-15/#post-15809132)
 * This does not work. I have done as you said and the error is still there
 * Please advise
 * Reards
    SB
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-site-15/#post-15809206)
 * Hello,
 * Please contact us by our private Ticket System:
 * [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error on Site’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
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 * 4 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/error-on-site-15/#post-15809206)
 * Status: resolved