Title: Error on restore files
Last modified: March 8, 2017

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# Error on restore files

 *  Resolved [radhoo](https://wordpress.org/support/users/radhoo/)
 * (@radhoo)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/error-on-restore-files/)
 * Hi guys, I have a WP using Updraft Plus which is hosted on [https://www.appliedi.net](https://www.appliedi.net)
 * The backup part works perfect as well ast restoring the data base. The problem
   we have is that we can’t restore any files (themes, plugins etc). We keep getting
   these errors:
 * – Failed to move file (check your file permissions and disk quota)
    – Error message:
   Could not move the files into place. Check your file permissions.
 * We added full rights 777 to the user on the WP instance in our server but we 
   still get these errors. Is there anything else we can do?
 * Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/)
 * (@dnutbourne)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/error-on-restore-files/#post-8890290)
 * Hi,
 * Please could you send us a copy of the restoration log?
    This can be found in
   the ‘wp-content/updraft’ directory of the site via FTP.
 * The contents will be too long to post here directly, but you can use an online
   service such as Pastebin, and post the link here.
 *  Thread Starter [radhoo](https://wordpress.org/support/users/radhoo/)
 * (@radhoo)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/error-on-restore-files/#post-8892578)
 * Hi, here is the log : [http://pastebin.com/cifKV9X9](http://pastebin.com/cifKV9X9)
 * Thanks.
 *  Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/)
 * (@dnutbourne)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/error-on-restore-files/#post-8895598)
 * Hi,
 * Please could you check the ‘wp-content/updraft’ directory for a folder named ‘
   themes-old’?
    Does this folder exist?
 *  Thread Starter [radhoo](https://wordpress.org/support/users/radhoo/)
 * (@radhoo)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/error-on-restore-files/#post-8897517)
 * Yes, I have that folder but it’s empty.
 * 0000.715 () Error data (move_failed):
    D:\HostingSpaces\small\wp.small.com\wwwroot/
   wp-content/themes/Fiii-> D:\HostingSpaces\small\wp.small.com\wwwroot/wp-content/
   updraft/themes-old/Fiii
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/error-on-restore-files/#post-8901019)
 * Hi,
 * Try removing it (using FTP or web hosting file manager).
 * Another reason why a move of files might fail is that your hosting account space
   is full – try checking that.
 * David

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error on restore files’ is closed to new replies.

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## Tags

 * [permission](https://wordpress.org/support/topic-tag/permission/)
 * [rights](https://wordpress.org/support/topic-tag/rights/)

 * 5 replies
 * 3 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/error-on-restore-files/#post-8901019)
 * Status: resolved