Support » Plugin: GDPR Personal Data Reports » Error On Request

  • Running some tests with this. After clicking the link in the email the message:

    We could not confirm your GDPR request.
    Please make sure you are using a complete confirmation link.

    Shows on the page. How do I fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author willowsconsulting


    Can you please check if:
    1. your confirmation includes to parameters &request=xyz&confirmation_code=xyz
    If not, you could try to manually copy the link and see if that works?
    2. in your database there is a table named ‘gdpr_requests’ present.
    If not, you could try to re-install the plugin.

    If neither of the above fix your issue, please let us know.

    Hello, I faced the same issue. I checked the confirmation URL and it includes the correct parameters. Checked the Database, ‘gdpr_requests’ and ‘gdpr_del_requests exists. So I deleted the plugin and Installed it again, however, the issue is still present. Do you have any other suggestions?

    Thank you!

    Plugin Author willowsconsulting


    Hi, if you have access to your error logs, can you please check if there is anything logged in them when you try to confirm? We don’t have a ‘gdpr_del_requests’ table, so it seems like you have other GDPR plugins running and, possibly, there is a conflict.

Viewing 3 replies - 1 through 3 (of 3 total)
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