Title: Error on plugin update
Last modified: August 19, 2021

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# Error on plugin update

 *  Resolved [kenwardc](https://wordpress.org/support/users/kenwardc/)
 * (@kenwardc)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-on-plugin-update-2/)
 * Hi Folks
 * I had to delete some files in the server’s /tmp folder because the folder was
   becoming too big. I’m now getting an error when attempting to update CleanTalk
   as follows:
 * Missing archive file ‘/tmp/cleantalk-spam-protect.5.160.1-QNHTfY.tmp
 * Is there a way to recover from this issue?
 * Cheers – Chris

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-on-plugin-update-2/#post-14784255)
 * Hello [@kenwardc](https://wordpress.org/support/users/kenwardc/)
 * Please delete plugin’s folder manually from your server:
    Log in to your Hosting
   Account. Locate the folder of your website. Delete the Security Plugin’s folder
   here: wp-content/plugins/cleantalk-spam-protect
 * After that, install the latest version of the plugin using this manual:
    [https://cleantalk.org/help/install-wordpress](https://cleantalk.org/help/install-wordpress)
 * Did it help?
 *  Thread Starter [kenwardc](https://wordpress.org/support/users/kenwardc/)
 * (@kenwardc)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-on-plugin-update-2/#post-14784572)
 * Hi there
    I went in to the /public_html/wp-content/plugins and deleted the folder
   for clean talk plugin. I then downloaded the latest file and uploaded it
 * I get this error “Missing a temporary folder”
 * Best wishes
    Chris
 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-on-plugin-update-2/#post-14784938)
 * Please, read this.
 * [https://howfixwp.wordpress.com/2017/05/26/pclzip_err_missing_file-4-missing-archive-file-plugin-tmp-error-in-wordpress/](https://howfixwp.wordpress.com/2017/05/26/pclzip_err_missing_file-4-missing-archive-file-plugin-tmp-error-in-wordpress/)
 * This is not a CleanTalk issue.
 * If you do not know what to do next, contact the [WordPress support team](https://wordpress.org/support/welcome/),
   they could say more about how to solve this.
 * Be well,
 *  Thread Starter [kenwardc](https://wordpress.org/support/users/kenwardc/)
 * (@kenwardc)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-on-plugin-update-2/#post-14785410)
 * Thanks – all sorted now!
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-on-plugin-update-2/#post-14785671)
 * Glad we could help.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error on plugin update’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Spam protection, Honeypot, Anti-Spam by CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

## Tags

 * [clean talk](https://wordpress.org/support/topic-tag/clean-talk/)
 * [update error](https://wordpress.org/support/topic-tag/update-error/)

 * 5 replies
 * 4 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/error-on-plugin-update-2/#post-14785671)
 * Status: resolved