Title: Error on Plugin
Last modified: August 15, 2026

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# Error on Plugin

 *  Resolved [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [3 weeks ago](https://wordpress.org/support/topic/error-on-plugin-13/)
 * Your plugin is causing this error:
 * You do not have sufficient permissions to upload files. Upload files request 
   wrong
 * How do we sort this out please.
 * Regards
 * Steve B
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-on-plugin-13%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [3 weeks ago](https://wordpress.org/support/topic/error-on-plugin-13/#post-18994298)
 * Hello [@stevehale](https://wordpress.org/support/users/stevehale/),
 * Please, use this instruction below to install the fixed version (the fix will
   be included in the further version):
 * Download link: [https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip](https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip)
    1. Go to the WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Security by CleanTalk” —> Deactivate.
    3. After the automatic page refresh, find the plugin again “Security by CleanTalk”—
       > Delete. Confirm “Yes, delete these files”.
    4. Go to Plugins —> Add New —> Upload Plugin.
    5. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.
 * Did it help you?
 *  Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/error-on-plugin-13/#post-18997118)
 * Thank you
 * I will do so.
 * Steve
 *  Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/error-on-plugin-13/#post-18997145)
 * It is still doing it with this new version!
 * How do we fix please.
 * Steve
 *  Plugin Support [Andrei CleanTalk](https://wordpress.org/support/users/blazirsky/)
 * (@blazirsky)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/error-on-plugin-13/#post-18997183)
 * Hello [@stevehale](https://wordpress.org/support/users/stevehale/),
 * We need additional details about your website. Please contact us through our 
   private ticket system and include a link to this topic:
   [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * Thanks!
 *  Plugin Support [denisxam](https://wordpress.org/support/users/denisxam/)
 * (@denisxam)
 * [3 days, 23 hours ago](https://wordpress.org/support/topic/error-on-plugin-13/#post-19009174)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you have any further questions, you can start a new topic
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 5 replies - 1 through 5 (of 5 total)

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to reply to this topic.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [denisxam](https://wordpress.org/support/users/denisxam/)
 * Last activity: [3 days, 23 hours ago](https://wordpress.org/support/topic/error-on-plugin-13/#post-19009174)
 * Status: resolved