Title: Error on play Last modified: June 17, 2020 --- # Error on play * Resolved [mdcoops](https://wordpress.org/support/users/mdcoops/) * (@mdcoops) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/) * I’m testing your plugin to see if I want to purchase pro version (I need to have more than one video on a page). The lightbox opens up, but when I click on play I get this error message: An error occurred. “Please try again later. (Playback ID: 5_06eU8GSIuB9Vdk)” The video plays using another plugin for a video gallery. Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/error-on-play/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-on-play/page/2/?output_format=md) * Thread Starter [mdcoops](https://wordpress.org/support/users/mdcoops/) * (@mdcoops) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13000426) * This is a youtube video. I’m using this code (identifiers starred out): [wp- video-popup video=”[https://www.youtube.com/watch?v=](https://www.youtube.com/watch?v=) pkAMTotpZko”][⌊*****⌉](https://wordpress.org/support/topic/error-on-play/?output_format=md#) - This reply was modified 5 years, 11 months ago by [mdcoops](https://wordpress.org/support/users/mdcoops/). * Plugin Author [David Vongries](https://wordpress.org/support/users/davidvongries/) * (@davidvongries) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13001075) * Hi [@mdcoops](https://wordpress.org/support/users/mdcoops/), * Can you share a link where you’re using the shortcode so I can have a look at it? * Thanks! * Thread Starter [mdcoops](https://wordpress.org/support/users/mdcoops/) * (@mdcoops) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13004142) * Hi David, [https://www.electronics-inc.com/video-test/](https://www.electronics-inc.com/video-test/) Thanks * Thread Starter [mdcoops](https://wordpress.org/support/users/mdcoops/) * (@mdcoops) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13004173) * Hi David, [](https://www.electronics-inc.com/video-test/) Thanks * Thread Starter [mdcoops](https://wordpress.org/support/users/mdcoops/) * (@mdcoops) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13004222) * [Here it is](https://www.electronics-inc.com/video-test/) * Plugin Author [David Vongries](https://wordpress.org/support/users/davidvongries/) * (@davidvongries) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13004257) * I had a quick look at your code, it seems like something is wrong when the embed link is generated. The link that’s generated looks like this: * `https://youtube.com/embed/%20pkAMTotpZko` * the %20 indicates an empty space in the link/shortcode. Can you please paste the full shortcode you’re using in here? * Please double check that the video parameter has the correct URL. * Best, David * Thread Starter [mdcoops](https://wordpress.org/support/users/mdcoops/) * (@mdcoops) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13004285) * Ah, something so simple! I fixed that and it works. Thanks!!! * Plugin Author [David Vongries](https://wordpress.org/support/users/davidvongries/) * (@davidvongries) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13004301) * Awesome! 🙂 * Glad it’s working now. * Thread Starter [mdcoops](https://wordpress.org/support/users/mdcoops/) * (@mdcoops) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13009687) * David, I’ve purchased, but can’t activate the license key Get error message: Error: Options page swift_control_license not found in the options whitelist. I deactivated and deleted the free version first. I also deactivated wordfence security thinking that might be blocking. That didn’t work either. * Plugin Author [David Vongries](https://wordpress.org/support/users/davidvongries/) * (@davidvongries) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13009889) * Hi [@mdcoops](https://wordpress.org/support/users/mdcoops/), * thanks for letting me know! I’ve just pushed a fix. * Please download the latest version (2.8.2) and try again, this should now be solved 🙂 * Best, David * Thread Starter [mdcoops](https://wordpress.org/support/users/mdcoops/) * (@mdcoops) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13010404) * Downloaded and replaced with 2.8.2 I get to the Activate License button, but it doesn’t work * Plugin Author [David Vongries](https://wordpress.org/support/users/davidvongries/) * (@davidvongries) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13010414) * Do you get any error message when trying to activate the key? * Thread Starter [mdcoops](https://wordpress.org/support/users/mdcoops/) * (@mdcoops) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13010418) * No nothing, button just stays active * Plugin Author [David Vongries](https://wordpress.org/support/users/davidvongries/) * (@davidvongries) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13010428) * I’ve just tested it on one of my installations and it worked just fine for me. * Can you please try to: * – remove the license key – hit save – re-enter the license key – hit save (not activate) – after the page has refreshed, click activate * Thread Starter [mdcoops](https://wordpress.org/support/users/mdcoops/) * (@mdcoops) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/#post-13010441) * Although it appears that it’s not activated — it must be as I have things working. * [https://www.electronics-inc.com/](https://www.electronics-inc.com/) (2 of the four bottom boxes) Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/error-on-play/page/2/?output_format=md) [→](https://wordpress.org/support/topic/error-on-play/page/2/?output_format=md) The topic ‘Error on play’ is closed to new replies. * ![](https://ps.w.org/responsive-youtube-vimeo-popup/assets/icon-256x256.png?rev =2711703) * [WP Video Popup – WordPress Video Lightbox for YouTube, Rumble & Vimeo](https://wordpress.org/plugins/responsive-youtube-vimeo-popup/) * [Frequently Asked Questions](https://wordpress.org/plugins/responsive-youtube-vimeo-popup/#faq) * [Support Threads](https://wordpress.org/support/plugin/responsive-youtube-vimeo-popup/) * [Active Topics](https://wordpress.org/support/plugin/responsive-youtube-vimeo-popup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/responsive-youtube-vimeo-popup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/responsive-youtube-vimeo-popup/reviews/) * 19 replies * 2 participants * Last reply from: [David Vongries](https://wordpress.org/support/users/davidvongries/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/error-on-play/page/2/#post-13010465) * Status: resolved