Error on /jetpack/modules/shortcodes/others.php.

Hi @stevendigital –

As a first step, please try uninstalling and reinstalling Jetpack. Sometimes issues like this show up if the installation process was interrupted somehow.

You can follow these steps to do that:

1. Start at Plugins → Installed Plugins.
2. If Jetpack is currently active, click Deactivate to disable it. Then click Delete to remove it from your site:
3. Go to Plugins  → Add New.
4. Search for “Jetpack – WP Security, Backup, Speed, & Growth”.
5. Click Install and then Activate.

When Jetpack is installed, click the green Set up Jetpack button to reconnect.

This handy guide explains that process in more detail:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

Let us know if you continue to see the error. At that point, if you could share the stack trace and your site URL, that would be very helpful.

Hi @stevendigital

Can you also provide the URL of your site so we can take a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

Hi @stevendigital

Thanks for sending that over. The error you are getting is caused by a conflict between Jetpack and the Kallayas theme. The Kallayas theme is trying to override the Jetpack oEmbed timeout, but Jetpack is expecting two arguments to the function, and the Kallayas theme is only passing one.

Here are some additional details about the error:

• The error is being caused by the function jetpack_oembed_timeout_override() in the Jetpack plugin.
• The Kallayas theme is trying to override this function with its own function, ZN_HogashDashboard::request().
• The Kallayas theme’s function is only passing one argument to the jetpack_oembed_timeout_override() function, but the Jetpack function expects two arguments.

If you switch to a default theme, do you still see the error? You can use the Troubleshooting mode of the Health Check plugin to test this without affecting visitors to your site.

Do you have the most current version of the Kallayas theme installed?

• This reply was modified 11 months ago by Bruce (a11n).

Hello @stevendigital.

Thanks for getting back to us.

So, is it possible to find a workaround from your end?

A similar conflict issue has been raised between your theme (Kallayas) and Jetpack on a GitHub issue here.

Please review the workaround(s) suggested there and see if it helps address the issue.

Alternatively, you could try updating the Kallayas theme to the latest version. The latest version of the theme may have a fix for this issue.

If you are unable to resolve the issue using any of these methods, you may need to switch to a different theme.

Best,

Hello @stevendigital.

Thanks for getting back to us.

Can you please confirm with us if you’ve tried adding the custom code shared on GitHub below? You can integrate this custom code into your site with a plugin like Code Snippets.

add_filter(
'jetpack_tools_to_include',
function ( $tools ) {
$index = array_search(
'shortcodes/others.php',
$tools,
true
);
if ( $index ) {
unset( $tools[ $index ] );
}
return $tools;
}
);

Looking forward to your update.

Best,

Hey @stevendigital – I have reported your issue here to check for a solution. In the meantime, I would recommend you to keep checking with the theme author as well.