Title: error on enabling cache
Last modified: January 6, 2020

---

# error on enabling cache

 *  Resolved [Toon](https://wordpress.org/support/users/toondebacker/)
 * (@toondebacker)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/error-on-enabling-cache/)
 * I get the following error message (below) when I try to activate the cache feature.
   I have a normal WordPress.com business plan. I don’t want to start manual coding.
 * Could you please give me advice?
 * thanks a lot and best regards,
 * Toon
    *****
 * The request to write the file /srv/htdocs/wp-content/advanced-cache.php failed.
   Your WP install might not have permission to write inside the wp-content folder.
 * 1. Please navigate, via FTP, to the folder – /srv/htdocs/wp-content
    2. Edit 
   or create a file with the name advanced-cache.php 3. Copy and paste the following
   lines into the file:
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-on-enabling-cache%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Marc Lacroix](https://wordpress.org/support/users/marcusig/)
 * (@marcusig)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/error-on-enabling-cache/#post-12299232)
 * Hi Toon,
    By default WordPress.com blocks access to parts of the file system.
   You might want to contact their support to find out what to do. They might already
   have a caching solution enabled, or they might fix the permission issue for you.
 * If you have a WordPress.com business plan, you’ll also have ssh access which 
   would probably enable you to fix the issue, but as you “don’t want to start manual
   coding”, you’ll have to contact their support.
 * Kind regards,
 * Marc.

Viewing 1 replies (of 1 total)

The topic ‘error on enabling cache’ is closed to new replies.

 * ![](https://ps.w.org/wp-optimize/assets/icon-256x256.png?rev=1552899)
 * [WP-Optimize – Cache, Compress images, Minify & Clean database to boost page speed & performance](https://wordpress.org/plugins/wp-optimize/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-optimize/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-optimize/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-optimize/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-optimize/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-optimize/reviews/)

## Tags

 * [cache](https://wordpress.org/support/topic-tag/cache/)

 * 1 reply
 * 2 participants
 * Last reply from: [Marc Lacroix](https://wordpress.org/support/users/marcusig/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/error-on-enabling-cache/#post-12299232)
 * Status: resolved