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[resolved] Error on delete file on Dropbox (14 posts)

  1. Jeremy Sarber
    Member
    Posted 2 years ago #

    BackWPup seems unable to replace the previous back-up with the new in DropBox. It worked before but after the recent update to the plugin, it doesn't. It simply adds the newest without removing the older one.

    Is there a solution?

    http://wordpress.org/extend/plugins/backwpup/

  2. Caspar Hübinger
    Member
    Posted 2 years ago #

    Hi Jeremy,
    please try checking your job configuration. In the tab To:Dropbox there's an option labeled "File Deletion". Is that option set to the maximum number of files you'd like to see in your Dropbox folder?

  3. bobbinson
    Member
    Posted 2 years ago #

    Hi,

    Im having the same issue.
    My 'File Deletion' is set to two and once its done the two backups it will throw an error that it could not delete the older versions.

    here is the log:

    [INFO] BackWPup version 3.0.4; WordPress version 3.5.1; A project of Inpsyde GmbH developed by Daniel Hüsken

    [05-Mar-2013 15:34:25] Database dump done!
    [05-Mar-2013 15:34:25] 1. Trying to make a list of folders to back up …
    [05-Mar-2013 15:34:25] 725 folders to back up.
    [05-Mar-2013 15:34:25] 1. Trying to create backup archive …
    [05-Mar-2013 15:34:25] Compression method is ZipArchive
    [05-Mar-2013 15:35:57] Backup archive created.
    [05-Mar-2013 15:35:57] Archive size is 39.79 MB.
    [05-Mar-2013 15:35:57] 5828 Files with 75.31 MB in Archive.
    [05-Mar-2013 15:35:58] 1. Try to send backup file to Dropbox …
    [05-Mar-2013 15:35:59] Authenticated with Dropbox
    [05-Mar-2013 15:35:59] 1.49 GB free on Dropbox
    [05-Mar-2013 15:35:59] Upload to Dropbox now started …
    [05-Mar-2013 15:37:10] Backup transferred to https://api-content.dropbox.com/1/files/dropbox/Website Backups/backup/daily/backup_2013-03-05_15-34-24.zip
    [05-Mar-2013 15:37:12] WARNING: (404) Path '/website%20backups/backup/daily/backup_2013-03-05_15-25-11.zip' not found
    [05-Mar-2013 15:37:12] ERROR: Error on delete file on Dropbox: backup_2013-03-05_15-25-11.zip
    [05-Mar-2013 15:37:12] One old log deleted
    [05-Mar-2013 15:37:12] Job done in 168 seconds.

    PreferencesEnglish

  4. Caspar Hübinger
    Member
    Posted 2 years ago #

    Hi bobbinson,

    File Detection needs to be set to at least 1. If 0 is set, BackWPup won't delete any files. (See Tooltip next to option field) Should work like a charm.

  5. Jeremy Sarber
    Member
    Posted 2 years ago #

    My settings are correct.

  6. Caspar Hübinger
    Member
    Posted 2 years ago #

    @Jeremy I'm unsuccessful re-creating the issue, so here are some random things to post/test:

    • Check BackWPup->Settings->Informations:
      • Are you using BackWPup 3.0.4?
      • Which PHP version is installed on your server?
      • Which version of WordPress do you use?
    • When you go to BackWPup->Dashboard, it says "First steps" and "Test the installation" underneath. When you do that, does your environment pass the test?
    • Are you using a sandboxed Dropbox account (you'd know it if it was the case)
    • Have you tried setting up a new job with the same settings? Does it also fail deleting the files?

    Thanks,
    Caspar

  7. Jeremy Sarber
    Member
    Posted 2 years ago #

    WordPress version 3.5.1
    BackWPup version 3.0.4
    PHP version 5.2.17

    When I go to "Test the installation", the only kind of error I see is this:

    Server self connect: The HTTP response test get a error "name lookup timed out"The HTTP response test get a false http status ()The HTTP response gives back the false body ""

    I am not using a sandboxed Dropbox account.

    I'll trying setting up a new job. For the record, this is happening on two different websites of mine (same Dropbox).

  8. bobbinson
    Member
    Posted 2 years ago #

    Hi Casper,

    As stated in the Previous message the 'File Deletion' is set to '2' and throws the above error as shown in the log in the previous message.

    Ive been doing some tests and found that a space in the destination path causes the issue.

    It can place files into the dropbox destination path with a space i.e '/backup test/' but cannot run the deletion command afterwards to cleanup the older backups. in the error log it puts the path as ''/backup%20test/' which is incorrect.

    Removing the Space resolves the issue, but there is a bug there that it cannot remove files with spaces in its path.

    Ive adjusted my sites accordingly but please resolve the bug in the next release as im sure many people will have the same issues.

  9. asisrodriguez
    Member
    Posted 2 years ago #

    sorry i have the same problem.
    but congratulations for the last SUPER version¡¡¡¡
    asis

  10. Caspar Hübinger
    Member
    Posted 2 years ago #

    @bobbinson Sorry for responding late, was knocked out by a cold.

    Ive been doing some tests and found that a space in the destination path causes the issue.
    It can place files into the dropbox destination path with a space i.e '/backup test/' but cannot run the deletion command afterwards to cleanup the older backups. in the error log it puts the path as ''/backup%20test/' which is incorrect.
    Removing the Space resolves the issue, but there is a bug there that it cannot remove files with spaces in its path.

    Thanks for posting! I'll pass this one on, should be fixed with the next release.

    @Jeremy @asisrodriguez Spaces, anyone?

  11. asisrodriguez
    Member
    Posted 2 years ago #

    thanks Jeremy, but i have not space at all: 'Backup/' is the name of my carpet. and i have not space also in the names, so... :-(
    asis

  12. Caspar Hübinger
    Member
    Posted 2 years ago #

    Spaces error is confirmed to be fixed with the next release.
    @asisrodriguez Please kindly open a new thread and describe your issue in detail (including settings info, PHP version etc.) Thank you!

  13. asisrodriguez
    Member
    Posted 2 years ago #

    so, once more: many thanks
    Asis

  14. Caspar Hübinger
    Member
    Posted 2 years ago #

    You're welcome. ;)

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