Title: Error on connection Last modified: May 26, 2021 --- # Error on connection * Resolved [lobotomia](https://wordpress.org/support/users/lobotomia/) * (@lobotomia) * [4 years, 11 months ago](https://wordpress.org/support/topic/error-on-connection/) * Hi, when i try to (re)connect my site (plugin) with Facebook i receive error * You don’t have permission to edit these settings. Reach out to the admin of ‘[ My Site]’ to gain access. * I already check that have permissions (i’m admin on Business Manager). * Also i already reset plugin. * Can you help me? Viewing 6 replies - 1 through 6 (of 6 total) * [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [4 years, 11 months ago](https://wordpress.org/support/topic/error-on-connection/#post-14485176) * Hi there! * There are a few steps to cross-check listed in this forum topic: [https://wordpress.org/support/topic/cant-connect-you-dont-have-permission-to-edit-these-settings/](https://wordpress.org/support/topic/cant-connect-you-dont-have-permission-to-edit-these-settings/) * Can you please go through them and confirm if you’re still having the same issue? * If yes, could you please also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Thread Starter [lobotomia](https://wordpress.org/support/users/lobotomia/) * (@lobotomia) * [4 years, 11 months ago](https://wordpress.org/support/topic/error-on-connection/#post-14485418) * Hello, I have already read the forum topic: [https://wordpress.org/support/topic/cant-connect-you-dont-have-permission-to-edit-these-settings/](https://wordpress.org/support/topic/cant-connect-you-dont-have-permission-to-edit-these-settings/), I checked everything, but I still have same issue. * This is my system report: * ``` ### WordPress Environment ### WordPress address (URL): https://www.anteprimafashion.com Site address (URL): https://www.anteprimafashion.com WC Version: 5.3.0 REST API Version: ✔ 5.3.0 WC Blocks Version: ✔ 5.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.2.6 Log Directory Writable: ✔ WP Version: 5.7.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.18 PHP Post Max Size: 64 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB-0+deb9u2 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.3.0 WC Database Prefix: wp_ Dimensione totale database: 12991.19MB Dimensione dati database: 12683.88MB Dimensione indice database: 307.31MB wp_woocommerce_sessions: Dati: 44.28MB + indice: 2.43MB + motore MyISAM wp_woocommerce_api_keys: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_woocommerce_attribute_taxonomies: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_woocommerce_downloadable_product_permissions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_woocommerce_order_items: Dati: 0.12MB + indice: 0.07MB + motore MyISAM wp_woocommerce_order_itemmeta: Dati: 0.82MB + indice: 0.55MB + motore MyISAM wp_woocommerce_tax_rates: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wp_woocommerce_tax_rate_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_woocommerce_shipping_zones: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_woocommerce_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_woocommerce_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_woocommerce_payment_tokens: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_woocommerce_payment_tokenmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_woocommerce_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_actionscheduler_actions: Dati: 34.06MB + indice: 43.14MB + motore InnoDB wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_actionscheduler_logs: Dati: 25.06MB + indice: 20.06MB + motore InnoDB wp_amazon_accounts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_amazon_btg: Dati: 2.02MB + indice: 1.14MB + motore InnoDB wp_amazon_categories: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_amazon_feeds: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_amazon_feed_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_amazon_feed_tpl_data: Dati: 1.02MB + indice: 0.08MB + motore InnoDB wp_amazon_feed_tpl_values: Dati: 1.02MB + indice: 0.05MB + motore InnoDB wp_amazon_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_amazon_listings: Dati: 0.25MB + indice: 0.19MB + motore InnoDB wp_amazon_log: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wp_amazon_markets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_amazon_orders: Dati: 0.11MB + indice: 0.05MB + motore InnoDB wp_amazon_payment: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_amazon_profiles: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_amazon_reports: Dati: 0.08MB + indice: 0.00MB + motore InnoDB wp_amazon_shipping: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_amazon_stock_log: Dati: 12304.00MB + indice: 0.00MB + motore InnoDB wp_commentmeta: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wp_comments: Dati: 0.49MB + indice: 0.20MB + motore MyISAM wp_failed_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_hplugin_root: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_htheme_root: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_mailchimp_carts: Dati: 0.08MB + indice: 0.00MB + motore InnoDB wp_mailchimp_jobs: Dati: 0.17MB + indice: 0.00MB + motore InnoDB wp_options: Dati: 23.51MB + indice: 0.93MB + motore MyISAM wp_pmxi_files: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_pmxi_hash: Dati: 1.03MB + indice: 0.00MB + motore InnoDB wp_pmxi_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_pmxi_images: Dati: 1.52MB + indice: 0.00MB + motore InnoDB wp_pmxi_imports: Dati: 0.08MB + indice: 0.00MB + motore InnoDB wp_pmxi_posts: Dati: 0.38MB + indice: 0.00MB + motore InnoDB wp_pmxi_templates: Dati: 0.08MB + indice: 0.00MB + motore InnoDB wp_postmeta: Dati: 39.71MB + indice: 8.43MB + motore MyISAM wp_posts: Dati: 4.21MB + indice: 1.54MB + motore MyISAM wp_queue: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_rank_math_404_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_rank_math_analytics_gsc: Dati: 2.20MB + indice: 3.75MB + motore InnoDB wp_rank_math_analytics_objects: Dati: 2.50MB + indice: 1.42MB + motore InnoDB wp_rank_math_internal_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_rank_math_internal_meta: Dati: 0.08MB + indice: 0.00MB + motore InnoDB wp_rank_math_redirections: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_rank_math_redirections_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_redirection_404: Dati: 10.87MB + indice: 1.43MB + motore MyISAM wp_redirection_groups: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_redirection_items: 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InnoDB wp_wc_order_product_lookup: Dati: 0.09MB + indice: 0.06MB + motore InnoDB wp_wc_order_stats: Dati: 0.08MB + indice: 0.05MB + motore InnoDB wp_wc_order_tax_lookup: Dati: 0.06MB + indice: 0.03MB + motore InnoDB wp_wc_product_meta_lookup: Dati: 22.47MB + indice: 44.63MB + motore InnoDB wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_wdi_feeds: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_wdi_themes: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_wfBadLeechers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_wfBlockedCommentLog: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wp_wpr_rucss_resources: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wp_wpr_rucss_used_css: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wp_wps_hit: Dati: 0.44MB + indice: 1.16MB + motore InnoDB wp_wps_index: Dati: 109.66MB + indice: 114.66MB + motore 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wp_yoast_seo_links: Dati: 0.22MB + indice: 0.11MB + motore MyISAM wp_yoast_seo_meta: Dati: 3.32MB + indice: 2.97MB + motore MyISAM ### Post Type Counts ### attachment: 6285 custom_css: 3 flamingo_contact: 638 flamingo_inbound: 423 footer: 1 mc4wp-form: 1 nav_menu_item: 57 oembed_cache: 112 page: 21 post: 3 product: 526 product_variation: 3104 revision: 23 shop_coupon: 35 shop_order: 628 shop_order_refund: 62 wpcf7_contact_form: 1 yith_slide: 1 yith_slider: 1 yith_wcps_type: 1 yith-wcbm-badge: 1 yith-wcdppm-rule: 1 yith-wcgpf-feed: 1 ywcm_message: 2 ywdpd_discount: 27 ywrac_cart: 4 ywrac_email: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (42) ### EditorsKit: by Jeffrey Carandang – 1.29.3 Contact Form 7: by Takayuki Miyoshi – 5.4.1 Google Customer Reviews for WooCommerce: by eCreations – 2.6.12 Envato Market: by Envato – 2.0.6 Facebook for WooCommerce: by Facebook – 2.5.0 Flamingo: by Takayuki Miyoshi – 2.2.1 Social Slider Widget: by 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WooCommerce Add-On Pro: by Soflyy – 3.2.6 WPMU DEV Dashboard: by WPMU DEV – 4.11.0 YITH Dynamic Pricing per Payment Method for WooCommerce Premium: by YITH – 1.2.24 YITH Google Product Feed for WooCommerce Premium: by YITH – 1.1.22 YITH Proteo Toolkit: by YITH – 1.0.8 YITH Slider for page builders: by YITH – 1.0.6 YITH WooCommerce Brands Add-on Premium: by YITH – 1.4.5 YITH WooCommerce Bulk Product Editing Premium: by YITH – 1.2.33 YITH WooCommerce Cart Messages Premium: by YITH – 1.7.9 YITH WooCommerce Color and Label Variations Premium: by YITH – 1.15.0 YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 2.1.7 YITH WooCommerce Product Slider Carousel: by YITH – 1.0.52 YITH WooCommerce Quick View: by YITH – 1.6.1 YITH WooCommerce Recover Abandoned Cart Premium: by YITH – 2.0.7 YITH WooCommerce Wishlist: by YITH – 3.0.22 ### Inactive Plugins (8) ### Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0 Redirection: by John Godley – 5.1.1 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 WooCommerce Ceneo.pl / Nokaut.pl Integration: by OptArt | Piotr Szczygiel – 1.6.8 WP-Lister Lite for Amazon: by WP Lab – 1.9.6 Xmas Advent Calendar: by Yowlu – 1.0.0 YITH WooCommerce Waiting List Premium: by YITH – 1.9.6 Yoast SEO: by Team Yoast – 16.3 ### Dropin Plugins (3) ### advanced-cache.php: advanced-cache.php maintenance.php: maintenance.php object-cache.php: Memcached Redux ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #91 - /shop/ Carrello: #92 - /carrello/ Pagamento: #93 - /checkout/ Il mio account: #94 - /my-account/ Termini e condizioni: #9584 - /termini-e-condizioni/ ### Theme ### Name: Anteprima Fashion Estate 2020 Version: 1.0.0 Author URL: https://www.thebrainmachine.org Child Theme: ✔ Parent Theme Name: YITH Proteo Parent Theme Version: 1.5.3.1 Parent Theme Author URL: https://yithemes.com WooCommerce Support: ✔ ### Templates ### Overrides: yith-proteo/woocommerce/checkout/form-checkout.php yith-proteo/woocommerce/content-product.php yith-proteo/woocommerce/content-single-product.php yith-proteo/woocommerce/content-widget-product.php yith-proteo/woocommerce/single-product/meta.php ### Action Scheduler ### Canceled: 30 Oldest: 2021-04-26 10:03:02 +0200 Newest: 2021-05-22 18:48:28 +0200 Complete: 96.336 Oldest: 2021-04-25 14:40:05 +0200 Newest: 2021-05-26 14:39:34 +0200 Failed: 6 Oldest: 2020-07-07 10:11:27 +0200 Newest: 2020-07-14 07:10:02 +0200 In-progress: 1 Oldest: – Newest: – Pending: 10 Oldest: 2021-05-26 14:39:41 +0200 Newest: 2021-05-27 13:51:37 +0200 ### Status report information ### Generated at: 2021-05-26 14:39:41 +02:00 ``` * Thread Starter [lobotomia](https://wordpress.org/support/users/lobotomia/) * (@lobotomia) * [4 years, 11 months ago](https://wordpress.org/support/topic/error-on-connection/#post-14502041) * any news? * [dougaitken](https://wordpress.org/support/users/dougaitken/) * (@dougaitken) * Automattic Happiness Engineer * [4 years, 11 months ago](https://wordpress.org/support/topic/error-on-connection/#post-14503268) * Hi [@lobotomia](https://wordpress.org/support/users/lobotomia/) * Sorry we missed you initial reply here! * Can I ask you to reach out to us at WooCommerce.com with a link to this forum post and include any screenshots showing what is happening, please? [https://woocommerce.com/my-account/create-a-ticket](https://woocommerce.com/my-account/create-a-ticket) * Also, enable debug mode at **Marketing > Facebook > Connection**. * Thanks, * Thread Starter [lobotomia](https://wordpress.org/support/users/lobotomia/) * (@lobotomia) * [4 years, 11 months ago](https://wordpress.org/support/topic/error-on-connection/#post-14503444) * ok, done * [k](https://wordpress.org/support/users/kvvsi/) * (@kvvsi) * [4 years, 11 months ago](https://wordpress.org/support/topic/error-on-connection/#post-14504121) * Thank you, I’ll close this forum ticket out for now while we handle things from the ticket side. You can share any information you need to with us, by replying there. * Thanks! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Error on connection’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 6 replies * 4 participants * Last reply from: [k](https://wordpress.org/support/users/kvvsi/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/error-on-connection/#post-14504121) * Status: resolved