Support » Plugin: Easy Social Post Feed - Social Photos Gallery - Page Plugin - Auto PopUp - MT » Error occurred while retrieving the Facebook feed

  • Resolved boblucore

    (@boblucore)


    I looked through the “Please read this topic before creating a new support ticket,” information because I got the Error occurred whiled retrieving FB…” message. I checked the items mentioned there. My Facebook page is a page, not a person. It shows that it is published. It has always worked correctly until the last day or so.

    As you can see on the front page of https://adaction.org, it is unable to retrieve my client’s facebook feed.

    Is this due to some new Facebook security measure? Is there something we can do to resolve this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Danish Ali Malik

    (@danish-ali)

    Hi there,

    I am sorry for the inconvenience, This error is coming from because application hit API rate limit as some of our apps blocked by the recent GPDR issue of Facebook. I am continuously working on it and fixing this issue. It will be fixed very soon.

    Thanks!

    Plugin Author Danish Ali Malik

    (@danish-ali)

    Please try feed refresh time high like 6 days. It means the API call will hit after 6 days and if you update post on Facebook then clear the cache by yourself it will help other users as well to stop getting this message. But don’t worry it will be fixed very soon.

    Thanks!

    boblucore

    (@boblucore)

    I gave up and found another plugin. I won’t say which one, because I don’t exactly endorse it and I am still looking for a better replacement.

Viewing 3 replies - 1 through 3 (of 3 total)
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