Title: Error occurred while API key validating
Last modified: March 21, 2022

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# Error occurred while API key validating

 *  Resolved [admin306](https://wordpress.org/support/users/admin306/)
 * (@admin306)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-2/)
 * Hello, I am having an error after install and activating. I have 20+ other sites
   I have installed this plugin on, but this is the first time having this error.
   
   I followed instructions in another thread to click “complete deactivation” in
   advanced settings, then deactivate and reactivate. I tried that, I tried generating
   a new key, I deleted then installed the plugin and cleared the cache, twice. 
   I deleted the site from my CleanTalk account, and started over. And still get
   the error. Please let me know what you need to help with this. The URL is deertexasleases.
   com Here is the complete error text: 2022-03-20 20:35:31: Error occurred while
   API key validating. Error: Testing is failed. Please check the Access key.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-2/#post-15478163)
 * Hello.
    I’ve checked your access key and there are no errors related to it. Could
   you please, click the button ‘Synchronize with Cloud’ (go to WordPress Admin 
   Page —> Settings —> Anti-Spam by CleanTalk —> gray button on the top of the page).
   Wait for a few minutes then refresh the page and check the progress. If the issue
   still persists please contact us via our private ticket system: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
 *  Thread Starter [admin306](https://wordpress.org/support/users/admin306/)
 * (@admin306)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-2/#post-15480918)
 * Thank you – I did the “synchronize with cloud) button last night, but still had
   errors. However, this morning it looks like it resolved and I have all green 
   checkmarks and no errors. Thank you!
 *  [beatriceisenisophro](https://wordpress.org/support/users/beatriceisenisophro/)
 * (@beatriceisenisophro)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-2/#post-15484481)
 * [@katereji](https://wordpress.org/support/users/katereji/) Bonjour,
 * Je rencontre le même problème sur mes 4 sites.
 * 2022-03-22 17:32:10: L’erreur est survenue lors de la vérification de l’état 
   du compte. Erreur : CONNECTION_ERROR : “Operation timed out after 10000 milliseconds
   with 0 bytes received_FAILED_TO_USE_FILE_GET_CONTENTS”
 * 2022-03-22 17:32:10: L’erreur est survenue lors de la validation de la clé d’API.
   Erreur : Le test a échoué. Veuillez vérifier la clé d’accès.
 * J’ai cliqué plusieurs fois sur “Synchroniser avec le cloud” et rafraîchis sans
   aucun changement.
 * Merci de votre aide.
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-2/#post-15484535)
 * Let’s continue our conversation in your another thread:
    [https://wordpress.org/support/topic/json_decode_error/](https://wordpress.org/support/topic/json_decode_error/)
 * Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

 The topic ‘Error occurred while API key validating’ is closed to new replies.

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 * 4 replies
 * 4 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/error-occurred-while-api-key-validating-2/#post-15484535)
 * Status: resolved