Title: Error occurred
Last modified: November 26, 2020

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# Error occurred

 *  Resolved [twgolds](https://wordpress.org/support/users/twgolds/)
 * (@twgolds)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-occurred-5/)
 * I’m getting an error when I try to click the pay now button for the monetary 
   value gift voucher gift-voucher/ using stripe test. The gift item part works 
   perfectly.
    Getting an alert box saying Error occurred. Console shows /web-store/
   wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with 
   a status of 500 () I don’t see why it is trying to access wp-admin. I’ve also
   tried it when logged out of admin and get the same error.
 * Any ideas
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Codemenschen](https://wordpress.org/support/users/codemenschen/)
 * (@codemenschen)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-occurred-5/#post-13719263)
 * Hi [@twgolds](https://wordpress.org/support/users/twgolds/)
 * Can you please check if your website has SSL active? Because stripe payment will
   only work with SSL active. If it’s active already can you provide your website
   URL? We can check error from console and help you to resolve?
 *  Thread Starter [twgolds](https://wordpress.org/support/users/twgolds/)
 * (@twgolds)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-occurred-5/#post-13725096)
 * Hi there, Thanks for the reply. Yes, the site has an active SSL. Here is the 
   URL for you to take a look
    [https://goldsboroughhall.com/web-store/index.php/gift-voucher/](https://goldsboroughhall.com/web-store/index.php/gift-voucher/)
   Hopefully, you can see what is wrong
 *  Thread Starter [twgolds](https://wordpress.org/support/users/twgolds/)
 * (@twgolds)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-occurred-5/#post-13725520)
 * Hi there
 * Figured out what was causing the issue. The voucher template was inactive in 
   the settings which prevented the stripe gateway from appearing. Made it active
   and it’s now working.
 * Thanks
 *  Plugin Author [Codemenschen](https://wordpress.org/support/users/codemenschen/)
 * (@codemenschen)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-occurred-5/#post-13730591)
 * Hi [@twgolds](https://wordpress.org/support/users/twgolds/)
 * Glad to know that it’s working now.
 * I’m marking this topic complete, please feel free to open a new thread for any
   further queries.. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error occurred’ is closed to new replies.

 * ![](https://ps.w.org/gift-voucher/assets/icon-256x256.png?rev=2433083)
 * [Gift Cards (Gift Vouchers and Packages) (WooCommerce Supported)](https://wordpress.org/plugins/gift-voucher/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gift-voucher/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gift-voucher/)
 * [Active Topics](https://wordpress.org/support/plugin/gift-voucher/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gift-voucher/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gift-voucher/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Codemenschen](https://wordpress.org/support/users/codemenschen/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/error-occurred-5/#post-13730591)
 * Status: resolved