Support » Plugin: Easy Social Post Feed - Social Photos Gallery - Page Plugin - Auto PopUp - MT » Error occured while retrieving the facebook feed

  • Resolved agdaigle

    (@agdaigle)


    Hi, I’ve set up my sidebar widget and I’m using the shortcode generated to display at the bottom of this page: mtmbr.com. It shows: Error occured while retrieving the facebook feed. Please help me resolve this issue.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Danish Ali Malik

    (@danish-ali)

    Hi @agdaigle

    Hope you will be fine.
    Can you share the shortcode and your facebook fan page url?

    [efb_feed fanpage_url=”MistletoeMarketBR” layout=”full” image_size=”normal” type=”page” post_by=”me” show_logo=”1″ show_image=”1″ show_like_box=”1″ links_new_tab=”1″ post_number=”10″ post_limit=”10″ cache_unit=”1″ cache_duration=”hours” ]

    https://www.facebook.com/MistletoeMarketBR

    Plugin Author Danish Ali Malik

    (@danish-ali)

    Hi @agdaigle

    I just checked your facebok page url (https://www.facebook.com/MistletoeMarketBR)
    and it seems like this to me http://prntscr.com/f26bsg (Sorry, this content isn’t available right now)
    Because of following issues maybe:

    These are the possible reasons.

      1. The page you’re trying to display may not be set to ‘Public’.
      2. If you are using App ID option may not be valid.

    Here are some easy steps to change privacy settings:

      1. Click Settings at the top of your Page.
      2. From General, click Page Visibility.
      3. Click to check the box next to Unpublish Page
      4.Click Save Changes.

    Also check further Age restrictions or Country restrictions not set.

    Let me know if problem still exists. 🙂

    Thanks!

    Plugin Author Danish Ali Malik

    (@danish-ali)

    Hi @agdaigle

    I am marking this topic as resolved if you still have problem feel free to reply. 🙂
    Thanks!

    Hi, I get the same error message today for Easy Facebook Like Box widget, but I used this plugin continually few months without problem. Every likebox widgets is empty contain this error message, but the Easy Facebook Feed widget is working. Maybe Facebook change the FB-API ?

    Like Box Widget’s Error Message: “Error occured while retrieving the facebook feed”

    Today working again. I don’t know what happend…

Viewing 6 replies - 1 through 6 (of 6 total)
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