Title: Error: No such charge
Last modified: June 27, 2019

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# Error: No such charge

 *  Resolved [cindypat](https://wordpress.org/support/users/cindypat/)
 * (@cindypat)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/error-no-such-charge/)
 * Yesterday an order was received on an online shop through WooCommerce (Acct: 
   xxxx). Everything is up to date. When I look at the order, I am given an error
   message that reads ” No such charge: ch_1Epl29EGcQ1b3T8SwGUxxxx I have contacted
   Stripe to see if the error was on their end or they saw a fraudulent charge and
   they say they cannot see this order and they think it’s a stripe/woocommerce 
   issue.
 * Any idea of what could be wrong here? Any help would be appreciated! Thanks so
   much.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [laceyrod](https://wordpress.org/support/users/laceyrod/)
 * (@laceyrod)
 * Automattic Happiness Engineer
 * [6 years, 9 months ago](https://wordpress.org/support/topic/error-no-such-charge/#post-11681306)
 * Hi there,
 * Thanks for reaching out!
 * I understand that Stripe support is not seeing any errors, but I’m curious to
   kno- did the charge even process on Stripe’s end? Or is it still pending?
 * I’ve seen a similar case to this that was caused by Stripe attempting to process
   a payment, but they couldn’t because the API keys were incorrect and the accounts
   weren’t “connecting.” When you navigate to _WooCommerce > Settings > Payments
   > Stripe_ in your WP-Admin, can you verify that all keys look to be correct?
 *  Thread Starter [cindypat](https://wordpress.org/support/users/cindypat/)
 * (@cindypat)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/error-no-such-charge/#post-11683730)
 * Woocommerce doesn’t show the keys, and only dots for security purposes. So it’s
   hard to verify they are the correct ones. But I’m fairly confident they are as
   it was tested several months ago and the payment went through.
 * We talked to stripe twice and they are saying there is an issue with how it is
   being integrated as they can’t see a payment being made on their end.
 *  [Thomas Shellberg](https://wordpress.org/support/users/shellbeezy/)
 * (@shellbeezy)
 * Automattic Happiness Engineer
 * [6 years, 9 months ago](https://wordpress.org/support/topic/error-no-such-charge/#post-11693111)
 * Hi [@cindypat](https://wordpress.org/support/users/cindypat/),
 * You could technically view the keys by right-clicking on the field and using 
   the browser’s built-in inspector tool to view the value of the field.
 * The easiest solution is to just copy+paste the keys from Stripe again and re-
   test.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error: No such charge’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Thomas Shellberg](https://wordpress.org/support/users/shellbeezy/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/error-no-such-charge/#post-11693111)
 * Status: resolved