Title: error new messages
Last modified: December 15, 2020

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# error new messages

 *  Resolved [fimo66](https://wordpress.org/support/users/fimo66/)
 * (@fimo66)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-new-messages/)
 * Hi, after i upgraded from ver.9.1.2–> 9.2.0 the button with chat icon
    keeps 
   indicating/blinking with a “new message” but there is no new messages on my windows-
   website
 * [https://ibb.co/CP8xmGK](https://ibb.co/CP8xmGK)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-new-messages/#post-13792003)
 * Hello [@fimo66](https://wordpress.org/support/users/fimo66/)
 * Your agents and the chat itself is in online state or offline.
 * Now on offline state we do not have form, but a conversation approach. Those 
   automated messages will trigger notifications for new messages the same way as
   they are triggered on online state.
 *  Thread Starter [fimo66](https://wordpress.org/support/users/fimo66/)
 * (@fimo66)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-new-messages/#post-13792263)
 * Thanks for the answer, but im not sure i understand 100%, on my site right now
   the
    chat function is set to offline, but with an option for anyone to send an
   offline messages BUT in this offline state it still shows ie google chrome pane
   an indication that a new message has come but there is no new messages, is that
   the way the plugin is suppose to work or did i misunderstand ? thanks for your
   help 🙂
    -  This reply was modified 5 years, 4 months ago by [fimo66](https://wordpress.org/support/users/fimo66/).
 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-new-messages/#post-13792652)
 * [@fimo66](https://wordpress.org/support/users/fimo66/) this is something that
   we will adjust on our upcoming release.
    Thank you for your feedback.
 *  Thread Starter [fimo66](https://wordpress.org/support/users/fimo66/)
 * (@fimo66)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-new-messages/#post-13792670)
 * sound great, thank you for your support 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘error new messages’ is closed to new replies.

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## Tags

 * [blinking](https://wordpress.org/support/topic-tag/blinking/)

 * 4 replies
 * 2 participants
 * Last reply from: [fimo66](https://wordpress.org/support/users/fimo66/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/error-new-messages/#post-13792670)
 * Status: resolved